Syncro Reviews

What do you like best about Syncro?One of the best things about Syncro is the unlimited number of endpoints that you can have for a set monthly fee. Provides a great ROI on the subscription.What do you dislike about Syncro?While it's not as fully featured as some would like, it's continuously being improved.What problems is Syncro solving and how is that benefiting you?Great to have a single pane of glass into endpoints being managed.

What do you like best about Syncro?I find it very easy to support customers remotely via Syncro, which is a great advantage for us and for the customer. It's nice that system management, ticketing, and billing are all in one package. I especially find the ticketing system handy: I can easily link tickets to assets and customers, so I can easily find previously performed work. Colleagues can see what has been done on an asset before, allowing us to collaborate easily without having to ask many questions. Syncro is also much cheaper than Solarwinds. Now that we are used to it, I find it a great product to work with. At the moment, I don't know of any other systems that work so well as a total solution.What do you dislike about Syncro?Because I work from the Netherlands for a company in Canada, it is not always clear to me which time zone Syncro uses. Also, the checks on an asset could be more extensive; I miss the ability to easily create many checks or assign them to servers, workstations, or network equipment via templates. The transition was a bit of an adjustment because the packages did not resemble each other at all, but we have gotten used to it by now.What problems is Syncro solving and how is that benefiting you?With Syncro, I can easily support customers remotely; this is a great advantage for us and for the customer.

What do you like best about Syncro?I like Syncro’s pricing model compared with other solutions. As a one-person MSP with over 250 endpoints, paying per technician has always worked out better for me than paying per endpoint, and I get all the capabilities that come with that price. I can easily access logs from multiple systems and clients, deploy antivirus/EDR and backup solutions, make it easier to meet Microsoft 365 security requirements, and deploy scripts to one or multiple systems. The integrations with PAX8, Acronis, ThreatDown, and ScreenConnect work well for me. The built-in remote connection has done what I needed when ScreenConnect had issues, and setup was very easy.What do you dislike about Syncro?I haven’t always found Syncro reliable for ensuring Windows is fully up to date. I’d like an easy way to select and apply a Windows version update after it’s been out for about a month, and to clearly see which devices fail. Syncro has made some updates to this feature since I last used it, so it may be better now.What problems is Syncro solving and how is that benefiting you?I can easily access logs from multiple systems and clients, deploy antivirus/EDR and backup solutions, meet Microsoft 365 security requirements more easily, and create scripts to deploy to one or many systems.

What do you like best about Syncro?I use Syncro to run pretty much our entire MSP, with its RMM and PSA. Over the last year or year and a half, they’ve added so many new functionalities that we’re definitely staying put. I like using Claude with the Syncro MCP server for automation across sales, service desk processes, and remediation. It’s also meant we don’t need to add the couple of staff positions we were considering. The new Microsoft 365 integration has been relatively powerful. When there’s an issue, Syncro tends to respond very quickly, and I’m impressed with how responsive they’ve become to feature requests. I also like the per-technician price instead of a per-device price. Onboarding is easier now, and tasks and checklists make our life easy.What do you dislike about Syncro?I found the invoicing process a little confusing at first, though I wasn’t hands-on with it then and my staff may not have been using it properly. It works much better now that I’m involved in the day-to-day operations. Setup probably wasn’t terribly easy when we first started. I was also a little frustrated that Syncro wasn’t as responsive to feature requests in the beginning, though they’ve become more responsive and are addressing them.What problems is Syncro solving and how is that benefiting you?We were considering moving away from Syncro, but the new functionality has kept us on it. The MCP server helps automate our sales and service desk processes and remediate situations, and the Microsoft 365 integration has proven relatively powerful.

What do you like best about Syncro?.remote access remote patching and scripting and event log filteringWhat do you dislike about Syncro?no downsides as far as i can see so far as i have come acrossWhat problems is Syncro solving and how is that benefiting you?centrally manage remote access and monitoring

What do you like best about Syncro?I like that Syncro covers billing, quotes, RMM, asset management, and policy management. Asset management and scripts are the best we’ve found on the market. I use the script module to automate tasks and save time for my technicians. The initial setup was amazing and very easy.What do you dislike about Syncro?I’d like the ability to create a co-managed environment. Maybe some aesthetic changes would help, and I’d like to define tickets without having to create security groups, with roles available and some documentation.What problems is Syncro solving and how is that benefiting you?I find Syncro covers everything, from billing and quotes to RMM and asset management, and policy management is a big plus.

What do you like best about Syncro?I really like Syncro's steady and useful software improvements. The pace in which they come out is very manageable. The integration with Microsoft 365 is great because it gives our company more insight into our tenants' secure scores and allows us to notice and adjust changes in conditional access policies right from the dashboard. I also appreciate the Claude MCP server integration, which has been invaluable for looking at the financial aspects of the business. Finally, I love how Syncro helps automate ticket management and remediation of small problems, letting our technicians focus on bigger projects. I also love the way they handle billing by integrating with certain vendors like Microsoft, Proofpoint and others so we spend less time reconciling monthly charges if user counts change.What do you dislike about Syncro?I don't really love the built-in reporting, but the new Claude MCP server integration is kind of making that a nonissue. Besides the reporting, their Mac agent is not great. I also want to see them offer an MDM for the mobile devices we manage.What problems is Syncro solving and how is that benefiting you?I use Syncro for automatic ticket management and remediation, which streamlines the handling of our 700 devices+. Its integration with Microsoft 365 improves efficiency and business insight. The Claude MCP server helps to report on both technical and financial aspects of our business, making the operation more efficient and easier to spot issues that we can fix. All of these things make the day-to-day running of a modern-day MSP easier and safer.

What do you like best about Syncro?I use Syncro to manage our entire business fleet of PCs, so I don’t have to go from PC to PC diagnosing the same issues over and over. I can support WFH employees remotely with ease. I like how easy it is to use and that when I run a script, it actually executes. Syncro is my IT partner in the cloud and takes the brunt of the work off my plate so I can work on programming more. The initial setup was super easy—the best setup I have used.What do you dislike about Syncro?I wish the installation process used an easy-to-type URL generated from the phone app. It would be helpful to have a button that prepares an installer, or to install with winget in the terminal and add the device to the organization with a code.What problems is Syncro solving and how is that benefiting you?I don't have to go from PC to PC diagnosing the same issues over and over, and I can easily support WFH employees remotely.

What do you like best about Syncro?I like that Syncro helps us talk to others and makes it simple to get our tickets in the system. I also found the initial setup very, very easy, and I like the new system.What do you dislike about Syncro?i dont dislike anything about itWhat problems is Syncro solving and how is that benefiting you?I use Syncro to help people get in touch with our IT department when we can’t reach them immediately.

What do you like best about Syncro?I like Syncro for its ease of use and how quickly it responds. I mostly use the ticketing system, and I really value that feature because it allows anyone to reach out to me, even when I'm at home. Setting it up was also very easy.What do you dislike about Syncro?I don't have anything I dislike about Syncro.What problems is Syncro solving and how is that benefiting you?Syncro provides a ticketing system for users needing IT help, ensuring anyone can reach me even at home. I like its ease of use and immediate accessibility.