Syncro Reviews

We like the ease of use as well as the pricing structure. Syncro prices by user not by endpoint.

There is not a simple reporting module, that is easy to customize.

It works pretty seamlessly. We can have remote access to our client's computers 24/7. We can do behind-the-scenes maintenance and schedule maintenance as needed. We can control Microsoft/windows updates as well 3rd party updates.

Syncro has truly simplified our workflow and made managing our business operations smoother. We rely on it daily, and its wide range of features ensures we have everything we need. The ease of implementation was a major plus, allowing us to get up and running quickly without hassle. Whenever we've encountered issues, Syncro's support team has been incredibly helpful and knowledgeable. Additionally, integrating it with our billing system has been a breeze. I would have no problem recommending this product to friends, family, or other businesses.

I'm not fully keen on the recent update as it requires me to navigate some new changes, it's just a learning curve. I'm confident that once I get accustomed to the new layout and features, I'll end up loving it even more!

Syncro is helping us solve the problem of paper waste in our business. By using this software, we’ve significantly reduced our paper usage, making our operations much more environmentally friendly. This shift not only helps us stay eco-conscious but also streamlines our processes, cutting down on clutter and improving efficiency. It’s a win-win for both our business and the planet! Additionally, it keeps our accounts department and customers updated on everything happening in the background, improving communication and efficiency.

Very simplistic and works very well with other websites allowing for incredible functionality. Customer communication is very key and Syncro allows for this to be done very effectively while keeping track of all customer interactions

The permission restricted sections do not work well - I cannot access the main admin centre but if someone sends me a link to one of the admin pages then I am able to access it

I'm unaware of any major changes made by

Scripting for sure. Remote access and splashtop are helpful. Adding additional Network Discovery and XMM for managing 365 recently are great additions. Adding AI insight to tickets hasn't been tested by us as yet, but is a neat feature.

Still redoing the Leads module. It has had zero benefit for us.

We are working with the Dev team to make billing simpler - combining all time/note entries for a ticket to one line item, using the ticket subject or a pinned comment as the detail.

Automations in scripting reduced my own workload enough to be able to bring on double my endpoints and hire another person.

Ease of use, onboarding new techs is simple. Robust set of tools and alerts.

I have not found any downside to Syncro.

Ability to monitor many machines with problem systems identified quickly.

I have been using Syncro for the past 6 years and the reason I switched was the pricing structure. We use Syncro for our Internal IT and we utilize Ticketing, Invoicing, Products and Services as well as Purchase Orders. Syncro is constantly evolving and adding more features as the years go by. Within the last few years this has significantly accelerated. So far I am extremely happy and do not plan on moving away from Syncro any time soon.

I would like to do more automation with incoming tickets but have found there is a number of automation functions missing and cannot fully do everything I would like at this time. I have been told that this will be added to the roadmap, so I will patiently wait for this

Syncro helps my department maintain 600+ devices efficiently.

I stage a lot of PCs for resell and upgrades. I use a staging profile to automate the process in getting the PC ready. It simplifies me not having to manually perform them. Most of the other RMM platforms that are per endpoint would really add to my monthly costs while setting up PCs and either putting them on the shelf or until I do the install at the customer's site. When I do perform the installation, simply changing the customer for that device and the scripts in the customer's profile gets the PC ready quickly. If I replace a PC, I move that PC to the Staging customer so that the asset counter does not grow the monthly cost to that customer.

I get random devices that appear in a customer's profile. It make no sense but it is not so horrid that I cannot handle at this point.

I really don't use the mobile app because it is not functional for me.

ease of accessing information on the customer, devices, invoices and tickets

We love the integrations with Quickbooks and Pax8. This makes our life so much easier!

I wish some of the advanced tools were easier to implement and work with.

Syncro is a single pane of glass for us to interact with our clients. It integrates with the services we use. Perfect for our team.

i can log calls and tickets......................

Nothing really. Its fast and secure and reliable.

Helping me solve migration issues

I love that it just has everything all in one place and switching to Syncro from other software just felt like there wasnt much to "learn" , everything is just where it logically should be

Cant say i dislike much about it at all.

It solves the issue of forgetting about tickets and getting back to clients.