SuperOps RMM Reviews

Superops is really easy to deploy and manage. The interface is clean and the system works well and I have not seen any down time. the packages are affordable and give access to a range of MSP tools that replace several different systems. I have integrated with Xero and Hudu to save on double entry.

Onboarding was easy and I regularly use the AI chat to ask questions. The Ai will hand over to a human engineer if it cannot solve the query.

The knowledgebase section could do with development to compete with Hudu.

I like that it offers a wide range of features that cover the overall needs of an IT department, and that it allows administrators to use the product to develop and standardize procedures.

Some areas of the user interface are confusing and really need clearer instructions to help with navigation.

For me, this product mainly focuses on two areas: software patching and installation/uninstallation, and remote capabilities such as remote control and remote execution features.

What I like about SuperOps is its very modern interface, which is quite lightweight and allows me to manage everything with a single tap. I also really like that it has an agent that allows me to manage from my cellphone.

I think the issue of using artificial intelligence could be improved because there are several parts that I have to do manually. I have seen other solutions that already have an integrated scheduled artificial intelligence solution to perform automatic activities. For example, when an alert of lack of Internet connectivity is automatically generated, I would like it to run tests through commands and for the artificial intelligence itself to be able to update drivers, check if the connection needs to be renewed through the DNS, or if it needs to obtain another IP.

With SuperOps, I can have early alerts about issues on my devices, and it helps me with remote and automated support through script programming.

Superops has a much simpler design than the other MSPs we’ve used. It’s very user-friendly, while still offering the key components and reporting we require.

Some of the reporting features are a bit difficult to access and set up, and the process can be confusing at times.

Superops lets our technicians quickly access, merge, and resolve tickets with the click of a button, which saves them a lot of time.

The ability to integrate with external sources such as Outlook and Pax8 are key for business. The UI is much more modern than most competitors and the tab based exploration really helps manage multiple things. The pricing is on par with alternatives if not slightly cheaper. The initial onboarding was excellent. Numerous meetings to ensure our requirements were met and even adding features/integrations that were not initially available. The option of generating scripts with AI is a really nice feature to have also. Performance of the platform itself along with access to clients assets is fantastic and we do not have issues.

The only downside is that projects are not linked to the client and cannot be access via the client page.

The ability to manage client assets and see stats at a glance along with a centralised ticket platform with the option for runbooks and scripted responses is a real time saver

The Ticketing system and organisation of clients.

It should be able to have its own application.

It is helping us keep track of tickets and jobs.

Overall, the price point is excellent for what you get, and Patch Management is by far my favorite feature. I've found it to be incredibly thorough and easy to use. I also really like the front-end: I appreciate how the assets are displayed and the level of control provided by the remote client. The agent is lightweight and straightforward to install.

I feel there's room for improvement in software deployment. While the tools provided with winget and Chocolatey are usually sufficient for routine installs, I've found I need a better solution for more complex or multi-step installations. It would also be helpful to have a queue for software installations and scripts so I can process a series of tasks unattended and with minimal supervision.

Super Ops has consolidated several platforms we previously used into a single solution, which reduces training time and helps our front-end techs adopt a more streamlined workflow that saves time and keeps stress levels low. I also find that the patching process is thorough, and the AI-generated summaries make it easy for me to stay up to date on patch performance with minimal effort. Our unhealthy device count went down from an average of 50% to less than 1%.

that is a toss up between the deployment team and the UI they are developing. both are amazing

the one issue that i have with the software is the organization of certain items.

full system integration and an amazing ticketing system

being able to remote into desktops and update software through it

Sometimes it doesn’t work properly, and customer support is slow to respond.

remoting in has been easier and motoring people

SuperOps has completely transformed how we manage our MSP operations. The unified RMM and PSA platform means our technicians no longer have to jump between multiple tools to handle tickets, remotely access endpoints, and track project progress. The AI-assisted ticketing is a standout feature — it automatically categorizes incoming tickets, suggests solutions based on past resolutions, and even drafts responses, cutting our average ticket resolution time by nearly 40%. The remote monitoring dashboards give us real-time visibility into all client endpoints, and the automated patch management ensures our clients stay protected without manual intervention. The policy-based automation is incredibly powerful — we've set up workflows that auto-remediate common issues like disk space alerts and service failures before clients even notice. Integration with popular tools like Microsoft 365, Slack, and QuickBooks has also streamlined our billing and communication. Onboarding was smooth thanks to their responsive support team and thorough documentation. For any MSP looking to consolidate their tech stack and boost efficiency, SuperOps is a game changer.

There are a few areas that could use improvement. The mobile app, while functional, doesn't offer the same depth of features as the desktop experience — for example, running scripts or accessing detailed asset inventory is cumbersome on mobile. The reporting module, though improving, could offer more customizable templates out of the box so we spend less time building custom reports from scratch. There's also a slight learning curve for new technicians getting used to the automation builder, and more guided walkthroughs or in-app tutorials would help accelerate onboarding. Additionally, the asset discovery feature occasionally misses devices on certain network configurations, requiring a manual rescan. These are relatively minor issues given the overall value the platform provides, and the SuperOps team has been receptive to feature requests — several improvements we suggested have already been implemented in recent updates.

Before SuperOps, we were juggling three separate tools — a standalone RMM, a ticketing system, and a separate billing platform — which created data silos, doubled manual data entry, and made it difficult to get a unified view of client health. SuperOps solved this by consolidating everything into one platform. Now our technicians can see a client's open tickets, device status, patch levels, and contract details all from a single pane of glass. This has dramatically reduced response times, as technicians no longer waste time switching contexts between tools. From a business standpoint, the automated time tracking and billing integration ensures we capture every billable minute, which has improved our revenue realization rate. The SLA tracking and escalation automation also ensures nothing falls through the cracks, which has noticeably improved our client satisfaction scores. Overall, SuperOps has helped us scale our MSP operations without proportionally increasing headcount — we're managing 20% more endpoints compared to last year with the same team size.