SuperOps RMM Reviews

I like how organised the features are and how easy the RMMS is to navigate.

Features such as Monica AI allow me to find similar tickets.

I like having everything in one place; you can do a lot of different things with it. The fact that you can manage Assets, Quotes, Projects, Pricing, etc. all in one place is a big plus. The live support is very good as well, and the engineers are quick to respond to your needs if the AI bot can’t help. Overall, performance is good too, with very few bugs or issues. Integrations are handy as well, and they offer a lot of different integrations.

The only issue I currently have with SuperOps is the API’s limitations around Projects, especially when it comes to creating and managing projects.

Again, having everything in one place within a single system is really handy and makes things much easier to manage.

I appreciate that SuperOps is a modern AI-integrated platform that responds very well to the interests and requests of its users and implements changes sensibly. I particularly like that the platform is designed as an IT manager or technician would use it, making everyday work more efficient and allowing focus on customer concerns instead of dealing with internal administration. It runs seamlessly on Mac, Windows, and Linux devices and requires no local servers. During the initial setup, the SuperOps team supported us very well at no additional cost. This helped us quickly get into our daily work and make the necessary settings ourselves.

Billing and tax handling is a major challenge, especially for European tax rates, for which SuperOps is not suitable. It often requires other solutions and makes dunning as well as credits or cancellations of invoices difficult, which always involves post-processing in accounting. The SuperOps app should also be significantly improved, as the information the technician needs on-site does not work well, as does time tracking.

Other systems have server requirements or are limited to Windows. SuperOps runs seamlessly on Mac, Windows, and Linux, offering more flexibility. The platform is well integrated into daily operations and optimizes efficiency by making it easier for IT managers and technicians to focus on customer concerns.

The user interfaces are great. I looked - and tried - many different products prior to choosing Superops. I like the way the iPhone app works and the desktop interface is modern, clean, and always improving.

That's just the UI. They integrate with Splashtop.com which I like to use for remote capability. I have used Splashtop for years and trust it more than many RMM products so that was important. It also integrates with Guardz.com which I use for Cybersecurity. Those are key needs for me.

It works well on the phone and desktop and is responsive and quickly can give me an overview of what systems I have, what needs to be updated, and how I am doing on tickets and follow-up.

The pricing is honestly a little more than others, but I find the overall benefit worth the price.

The support is quick and the onboarding is easy. When I have a question or need, I can quickly get someone on chat and they respond quickly.

The AI tools are getting better. I would like some more features on this, but overall they do well to help me get in front problems before they become bigger problems by monitoring the systems and how they are performing. The system will make a recommendation on hardware if it thinks a hard disk is going bad, for example.

I don't know of a downside. If it had anything serious, I would not be using for my PSA / RMM needs.

I need to be able to track my time quickly. Superops gives me a way to add time or start a timer without having a client chosen. This is helpful when I am in the middle of one thing but then a client calls with an immediate problem. Then I can go back and attach a client to that time entry.

I am a One-person team and I need to be able to invoice easily, quickly, and then mark payments and bill for equipment. I can do all of that for what I need in Superops without a need for an external Accounting system.

I like the desktop and dashboard which helps me to zero in on issues quickly.

Superops is really easy to deploy and manage. The interface is clean and the system works well and I have not seen any down time. the packages are affordable and give access to a range of MSP tools that replace several different systems. I have integrated with Xero and Hudu to save on double entry.

Onboarding was easy and I regularly use the AI chat to ask questions. The Ai will hand over to a human engineer if it cannot solve the query.

The knowledgebase section could do with development to compete with Hudu.

I like that it offers a wide range of features that cover the overall needs of an IT department, and that it allows administrators to use the product to develop and standardize procedures.

Some areas of the user interface are confusing and really need clearer instructions to help with navigation.

For me, this product mainly focuses on two areas: software patching and installation/uninstallation, and remote capabilities such as remote control and remote execution features.

What I like about SuperOps is its very modern interface, which is quite lightweight and allows me to manage everything with a single tap. I also really like that it has an agent that allows me to manage from my cellphone.

I think the issue of using artificial intelligence could be improved because there are several parts that I have to do manually. I have seen other solutions that already have an integrated scheduled artificial intelligence solution to perform automatic activities. For example, when an alert of lack of Internet connectivity is automatically generated, I would like it to run tests through commands and for the artificial intelligence itself to be able to update drivers, check if the connection needs to be renewed through the DNS, or if it needs to obtain another IP.

With SuperOps, I can have early alerts about issues on my devices, and it helps me with remote and automated support through script programming.

Superops has a much simpler design than the other MSPs we’ve used. It’s very user-friendly, while still offering the key components and reporting we require.

Some of the reporting features are a bit difficult to access and set up, and the process can be confusing at times.

Superops lets our technicians quickly access, merge, and resolve tickets with the click of a button, which saves them a lot of time.

that is a toss up between the deployment team and the UI they are developing. both are amazing

the one issue that i have with the software is the organization of certain items.

full system integration and an amazing ticketing system

Overall, the price point is excellent for what you get, and Patch Management is by far my favorite feature. I've found it to be incredibly thorough and easy to use. I also really like the front-end: I appreciate how the assets are displayed and the level of control provided by the remote client. The agent is lightweight and straightforward to install.

I feel there's room for improvement in software deployment. While the tools provided with winget and Chocolatey are usually sufficient for routine installs, I've found I need a better solution for more complex or multi-step installations. It would also be helpful to have a queue for software installations and scripts so I can process a series of tasks unattended and with minimal supervision.

Super Ops has consolidated several platforms we previously used into a single solution, which reduces training time and helps our front-end techs adopt a more streamlined workflow that saves time and keeps stress levels low. I also find that the patching process is thorough, and the AI-generated summaries make it easy for me to stay up to date on patch performance with minimal effort. Our unhealthy device count went down from an average of 50% to less than 1%.