Smokeball Reviews

What do you like best about Smokeball?I love the option of using IntroTrac to file our court documents and the service of using the process service.What do you dislike about Smokeball?I really don't have a downside to using smokeball.What problems is Smokeball solving and how is that benefiting you?If there is a problem with something in Smokeball, all we have to do is contact the specialist and describe the problem, and they will troubleshoot and correct the problem quickly.

What do you like best about Smokeball?Smokeball overall is pretty awesome across the board, but our firm has really fallen in love with InfoTrack. An all-around time saver. Wonderful.What do you dislike about Smokeball?The task of creating templates and automating documents has yet to manifest. This is significantly due to the turnover in staff in our office, not due to failures on behalf of Smokeball, but it is something that I would love to see happen.What problems is Smokeball solving and how is that benefiting you?Smokeball has made it seamless to connect almost any activity to a billable case. This one aspect essentially pays for itself. Emails are automatically tracked, and phone calls as well, if you have that integration.

What do you like best about Smokeball?I like the AI bank records review. It really saves timeWhat do you dislike about Smokeball?If it had some incorporated AI for helping draft briefs that would be greatWhat problems is Smokeball solving and how is that benefiting you?I love the forms, the ease of searching for documents using search bar, and how easy it is to find everything.

What do you like best about Smokeball?The AI tool is incredible. The documents it drafts are a real timesaver.What do you dislike about Smokeball?The new email interface from the matters is more complicated than it used to be.What problems is Smokeball solving and how is that benefiting you?Forms save me tons of time!

What do you like best about Smokeball?We transitioned from TrialWorks to Smokeball within the last year, and the difference has been significant. The software is modern, intuitive, and clearly designed with law firms in mind. We primarily handle personal injury cases, and Smokeball has been an excellent fit for our workflow, helping us stay organized and efficient. What has impressed me most, though, is the company itself. Their support team is responsive, knowledgeable, and genuinely invested in helping firms succeed. They also actively listen to customer feedback and regularly implement user suggestions, which makes it feel like the platform is constantly evolving to meet the real-world needs of legal professionals.What do you dislike about Smokeball?No software is perfect, and there are always features or workflows that can be refined. However, one thing I appreciate about Smokeball is that when users identify opportunities for improvement, the company actually listens. Several areas where I initially wished for additional functionality have since been improved through updates. The pace of development and responsiveness to user feedback makes it hard to point to any major ongoing frustrations.What problems is Smokeball solving and how is that benefiting you?Before moving to Smokeball, we were spending far too much time on administrative work—managing tasks, tracking deadlines, searching for information, and working around the limitations of our previous case management system. Smokeball has streamlined our workflows by keeping case information, documents, communications, tasks, and deadlines organized in one platform. In our personal injury practice, that has meant greater efficiency, clearer visibility into each case, and less time lost to manual processes. The automation and workflow tools help our team stay on top of key deadlines and next steps, while the reporting and organizational features make it easier to manage a growing caseload. Just as importantly, Smokeball continues to improve the product based on industry needs and customer feedback, so the platform keeps getting better over time. Overall, it has helped our team work more efficiently, stay more organized, and spend more time serving clients instead of managing software.

What do you like best about Smokeball?I honestly don't know how we ever lived without it. Amazing practice management; fabulous support; and the integration with our Court's e-filing system makes everything so easy. The case workflows are life changing and the passive billing/time capture really helps me determine whether the flat fees I charge are reasonable based on the amount of time spent.What do you dislike about Smokeball?There isn't much to dislike - it's a great program - but I'm not a huge fan of their new A/I assistant yet. I haven't found it as useful as I would like it to be.Recommendations to others considering Smokeball?Don't think twice - order it!What problems is Smokeball solving and how is that benefiting you?Complete practice management in one place! Case management, meeting deadlines; e-filing and integration so all filed docs are saved into Smokeball. The billing/passive tracking is fabulous. We don't "forget" to bill emails, phone calls, etc. Smokeball is Life Changing.

What do you like best about Smokeball?Time tracking is awesome, court calendaring with rules, auto-fills judicial council forms, automate your own forms, you can text from the contact.What do you dislike about Smokeball?I don't dislike anything, I have suggestions, and there is a great outlet for that, so I'm pleased with that.What problems is Smokeball solving and how is that benefiting you?We get more billing hours because of the time tracker. Archie AI is great for summarizing, cutting down on our costs. It integrates with our court filing. Our performance is more accurate. Smokeball support is awesome and quick to resolve things.

What do you like best about Smokeball?Template generation is one of the more better aspects of the software.What do you dislike about Smokeball?It does not integrate with Zoom all that well.What problems is Smokeball solving and how is that benefiting you?Case management, calendar management, document generation, AI case summarization.

What do you like best about Smokeball? What do you dislike about Smokeball? What problems is Smokeball solving and how is that benefiting you?

What do you like best about Smokeball? What do you dislike about Smokeball? What problems is Smokeball solving and how is that benefiting you?