SimplePractice Reviews

User Rating

4.3/5 (Based on 1,576 Ratings)

Rating Distribution

Excellent
58.8%
Very Good
26.7%
Average
4.6%
Poor
2.9%
Terrible
7%

User Sentiments

Ease of use, Comprehensive features, Efficient client portal, Helpful customer support

Lack of phone support, High pricing, Unreliable telehealth platform, Limited calendar sync functionality

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Review Summary

SimplePractice is highly praised for its user-friendly interface, comprehensive features, and excellent customer support. Users appreciate the ease of scheduling appointments, managing client records, and processing payments. The platform is also lauded for its robust reporting and analytics capabilities, which provide valuable insights into practice performance. Additionally, SimplePractice's mobile app and integration with various third-party applications enhance its functionality and convenience. However, some users have expressed concerns regarding occasional technical glitches and the need for more customization options. Overall, SimplePractice is a well-received software that meets the needs of many therapists and healthcare professionals.

Pros

Easytouse interface and intuitive design.
Comprehensive features for scheduling, billing, and patient management.
HIPAA compliant and offers secure data storage.
Excellent customer support with fast response times.

Cons

Steep learning curve for new users.
Limited customization options compared to competitors.
Potential for technical glitches and occasional downtime.
Higher pricing compared to some other practice management platforms.

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Reviews

Emily Eby

January 19, 2026 Source: Trustpilot.com

Great product, great company

Great product. Great experience with the company. Love everything in one place, automated. LOVE the AI note taker. Total game changer.

Bill McFeature

January 9, 2026 Source: Trustpilot.com

Simple Practice is user-friendly and…

Simple Practice is user-friendly and has been helped in incorporating the application into my private practice. Thank you.

Dr. M

Kevin Petersen

December 31, 2025 Source: Trustpilot.com

I’ve been using SimplePractice for ten…

I’ve been using SimplePractice for ten years and I love it. Everything is contained in one easy portal. My clients love being able to book their own appointments and fill out their paperwork online. I have a small group practice and it scales nicely and has easy to access video training.

Anne Goshen

December 22, 2025 Source: Trustpilot.com

Couldn't stay in practice at age 79 without SP!

This has streamlined the business part of my practice so that, at age 79, I am still working because I can focus on the part of my work that I love.

Nicole

June 30, 2025 Source: Trustpilot.com

A great dependable product!

I am a sole proprietor with a MH practice. I have been using SP for about 5 years now. I have not had one technical issue with this platform. It has streamlined my entire practice from initial appointment through submitting claims and payment adjustments. They continuously add features and helpful updates. I typically don’t write reviews but I have been so impressed with this product. I highly recommend!!

Beverly Pedroche

April 18, 2025 Source: Trustpilot.com

Happy 5 year+ user

I've been a Simple Practice user (private practice psychologist) for about 5 years. While I don't have a need for all the features, I do appreciate having so many tools available in one place (EHR, patient portal, claims submission, billing, appt reminders, telehealth, and more). I often read that people have glitchy experiences with the telehealth platform but that's not been my experience at all. I also appreciate SP's efforts to improve their products over the years (different calendar features, option for a simple website, etc). Could I save some money piecemealing these features? Possibly but I don't not find that to be an efficient use of my time.

Liza Alvarado

April 15, 2025 Source: Trustpilot.com

I would recommend to therapist in private practice.

As a therapist in private practice, SimplePractice has made documenting sessions and paperwork much easier.
You can customize documentations to make it compliant with insurance and personalize to your practice.
99% of Telehealth sessions are stream less. Unless they have a bad connection, then we switch to a phone session as the back up.
I don't use all of the features since I already had programs for billing and insurance verification before I started with SimplePractice and didn't want to go through the hassle of switching everything over, but you can also do billing through them.
Customer service responds via email quickly.

If you have a system of doing your sessions and paperwork, you can run your practice smoothly with Simple Practice.

eHealistic

April 6, 2025 Source: Trustpilot.com

I have used many EHR systems but Simple…

I have used many EHR systems but Simple Practice has been by far the easiest to use. It has every feature you can possibly ask for — it’s user friendly, has an app which is even easier to use and now you can write notes on the app on your phone! Wow! Their video streaming is flawless, the billing feature and the group session integration and other features have made me hooked to it! Just get this and you won’t regret!

TK

April 1, 2025 Source: Trustpilot.com

For the Newbie

I have used simple practice for my documentation and billing for over 5 years and it has been very easy to use. Starting private practice was intimidating, but the platform has made it easy. I am looking forward to the upcoming new features.

Jay Willoughby

March 23, 2025 Source: Trustpilot.com

A Total Game-Changer

Simple Practice has been a game-changer for my practice. First, it is very intuitive and user-friendly. Second, so many daily tasks, such as processing payments and generating super-bills, are automated. This saves me many hours per week. Finally, the customer service is very helpful and responsive. I HIGHLY recommend Simple Practice to any health provider.