Browse Software
List Your Product
Loading...
Shop-Ware Reviews

User Rating

4.8/5 (Based on 142 Ratings)

Rating Distribution

  • Excellent

    85.2%
  • Very Good

    13.4%
  • Average

    1.4%
  • Poor

    0%
  • Terrible

    0%

Do You Use Shop-Ware?

Write a Review

Review Summary

Shop-Ware is generally well-received by its users, earning praise for its user-friendliness, customization options, and comprehensive features. Many users appreciate its intuitive interface and the ability to personalize their online store to match their brand identity. The platform's reporting and analytics capabilities are also seen as helpful in tracking sales performance and customer behavior. However, some users have reported occasional technical difficulties, and integration with third-party applications could be improved. Overall, Shop-Ware is considered a reliable and feature-rich platform for businesses seeking an e-commerce solution.

Pros

  • Comprehensive and userfriendly ecommerce platform, suitable for businesses of all sizes.
  • Advanced features for managing inventory, orders, and customer relationships.
  • Customizable templates, themes, and design options for creating unique online stores.

Cons

  • Steep learning curve and complex setup process, requiring technical expertise or professional assistance.
  • Occasional technical glitches and reported performance issues affecting the overall user experience.
  • Higher pricing compared to some competitors, potentially limiting accessibility for budgetconscious businesses.

AI-Generated from the text of User Reviews

Reviews
AT

Ashley T

August 10, 2023 Source: G2.com
"Shopware"
What do you like best about Shop-Ware?

Digital everything, no paper waste! Ease of use and navigation. The customer friendly aspect with the digital texts/emails make it easy to share transparent information!

What do you dislike about Shop-Ware?

No way to close specific job lines for flat rate technicians. Would like to be able to communicate with each member of the staff without having to "send" jobs back and forth with notes.

What problems is Shop-Ware solving and how is that benefiting you?

Customers love the text/email feature. Being able to see notes/repairs orders in real time. It keeps me available to answer incoming calls for more business.

Read more
TK

Timothy K

December 16, 2022 Source: G2.com
"Extremely efficient and easy to use!"
What do you like best about Shop-Ware?

Workflow control. Customer communication and follow up.

What do you dislike about Shop-Ware?

Nothing really. Any negatives are nit picking.

Recommendations to others considering Shop-Ware:

Excellent software that just keeps getting better. Highly recommended.

What problems is Shop-Ware solving and how is that benefiting you?

Customer communication and follow ups. Customers love it!

Read more
KL

KURT L

December 14, 2022 Source: G2.com
"Great product for independent repair shop."
What do you like best about Shop-Ware?

Shop-Ware is VERY easy to learn. Very easy to communicate with customers. Great tech support. Makes creating estimates a breeze.

What do you dislike about Shop-Ware?

We have a few items we keep sending off to the support team and we have yet to see the improvements. Need another sync option. Need option to edit calendar. etc..

Recommendations to others considering Shop-Ware:

Very easy to use. support is an email and phone call away, always get to talk to a real person. Communication with customers via Shop-Ware is super easy, customers love the transparency and ability to check the status of their RO.

What problems is Shop-Ware solving and how is that benefiting you?

From our old software to Shop-Ware, they have helped us streamline estimates, work orders and better communication with customers.

Read more
JR

Jennifer R

October 5, 2022 Source: G2.com
"Invest some time now to save time later!!!"
What do you like best about Shop-Ware?

Shop-Ware makes it easy to view and understand the workflow in your shop at any time and from any place. No longer do we have to be on-site to know what's happening in our shop in real time. It's a game-changer.

What do you dislike about Shop-Ware?

The only down-side for our business specifically is that Shop-Ware's built-in labor guide is motor. Motor is incomplete for Euro cars and Sprinter vans. However, you can integrate your Mitchell1 Pro-Demand easily, and that has resolved this complaint from our team.

What problems is Shop-Ware solving and how is that benefiting you?

Understanding our workflow at a glance

Pricing parts appropriately

Identifying & Understanding profitability and efficiency trends.

Our business profits have increased significantly in the 2 years of using Shop-Ware.

Read more
SS

Samantha S

August 31, 2022 Source: G2.com
"The Easiest Shop Management System to Learn with the Most Features"
What do you like best about Shop-Ware?

Shop-Ware is browser-based, so I can access it anywhere! This is super helpful so that I can check the status of things even if I'm out of the office at an appointment or even taking the day to work from home. I don't need to feel guilty about taking a day off of work or even a week for vacation when I know I can check in and help out if needed.

What do you dislike about Shop-Ware?

It seems like every time an update is pushed out, the system crashes the next day or there are other features that stop working because a new update was pushed out. This is very frustrating!

What problems is Shop-Ware solving and how is that benefiting you?

Shop-Ware is helping us save the planet! We are essentially 100% paperless after switching to Shop-Ware. We are able to do everything with the use of a desktop computer, laptop, cell phone, or tablet. We no longer have to worry about keeping the technician's paper work orders in the correct orders in racks in the shop because we can switch things up with a simple "click and drag!"

Read more
Rv

Ryan v

August 31, 2022 Source: G2.com
"Get Digital, make more $$"
What do you like best about Shop-Ware?

#1 has got to be the support! They are super responsive on issues we've had; they also are continuously updating their product, based on users feedback.

What do you dislike about Shop-Ware?

The digital inspection component is not as comprehensive as some competitors. This works out mostly as a positive still for us, though, as it is simple to use.

Recommendations to others considering Shop-Ware:

When looking for a repair order/pos system I was considering two parts - 1. The system to invoice customers through and 2. A digital inspection piece of software. Combining these two can be tricky and is ultimately the reason we chose Shop-ware, as these two products are in 1. Much easier to manage in my opinion!

What problems is Shop-Ware solving and how is that benefiting you?

Documentation is huge, and is MUCH easier when everything is saved digitally in a cloud-based system.

We have increased our recommendations sell % by nearly 20%.

We have been to more easily track technician productivity, which also helps with critical planning. This influences shop revenue flow, and customers having a timely repair.

Read more
AU

Anonymous User

August 17, 2022 Source: G2.com
"The right Garage Management software at the right time"
What do you like best about Shop-Ware?

Shopware is easy to use, fast loading and presents a professional interface for customers to interact with our garage. It makes my job easier, and provides a level of transparency that other shops in my area cannot match.

What do you dislike about Shop-Ware?

There's not much to dislike. I don't have accounting integration available for my version and lack of a built in CRM to set reminders for service dates. Those are the only major complaints.

What problems is Shop-Ware solving and how is that benefiting you?

I no longer have to transfer technician's notes to present to the customer. this is a major time saver for me. Repair orders are easier to build out once the parts database is populated and the picture and video evidence makes selling repairs a lot easier to customers

Read more
AU

Anonymous User

August 12, 2022 Source: G2.com
"Shop-Ware is fantastic"
What do you like best about Shop-Ware?

Shop-ware has greatly increased efficiency.

What do you dislike about Shop-Ware?

Inventory tools could be improved, but not a deal breaker.

What problems is Shop-Ware solving and how is that benefiting you?

Shop-ware has helped our throughput in the shop with helping the speed of parts through the shop with monitoring vehicles and parts ordering.

Read more
HI

Hallie I

August 11, 2022 Source: G2.com
"Shop-Ware is super easy to navigate and makes scheduling clients a breeze."
What do you like best about Shop-Ware?

How easy it is to schedule. Also, you can look up service history and see past recommendations.

What do you dislike about Shop-Ware?

There is nothing I dislike! It helps me to accurately do my job!

What problems is Shop-Ware solving and how is that benefiting you?

Helping to effectively run and schedule customers in the shop.

Read more
WG

William G

August 9, 2022 Source: G2.com
"Very user friendly shop management system!"
What do you like best about Shop-Ware?

It makes me more productive, keeps me organized and helps my profitability.

What do you dislike about Shop-Ware?

Only thing I would like to see changed is to be able to sell something over the counter and not have it affect my average RO.

What problems is Shop-Ware solving and how is that benefiting you?

They are solving my efficiency issues and that helps immensely.

Read more

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed