Shop-Ware

About Shop-Ware

Shop-Ware is a cloud-based auto shop management solution, which flaunts customer management, staff management, parts management, bookkeeping and workflow handling. This software is designed to offer access to multiple staff members. It helps the user to track open jobs and manages workflows by assigning individual responsibilities and connecting employees. The jobs can also be transferred to other team members with real-time notifications being sent to avoid any sort of deadlines. In addition to that, this software also provides time clock and messaging highlight to manage all the employees within the workshop. This software also comes with a centralized communication gateway that empowers users to interact directly with their customers. Other attractive features offered by Shop-ware include repair order tracking, business intelligence, dynamic searching, editing capabilities and a task manager. Staff members are also permitted to share repair order details, notes and guidance via the portal which also supports with history tracking.

Screenshots & Videos

Pricing

Free Trial Not Available
Starts at $117.0.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%
Reviews

82%
Momentum

62%
Popularity

79%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Business Hours, Online

Shop-Ware Features

Show Feature Explanation

Show Missing Features

Auto Repair Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

96%

VIN Lookup

Recall the vehicle information including price history, market value, depreciation including vehicle history like theft, using the unique ID.

Website Integration

Integrate website of your garage and manage the workshop with the garage software directly from your website.

Customer Tracking

Track status of service for each customer and also update them with same.

Service history tracking

Keeps a record of the history of services performed on assets

Mobile Responsive

Makes the popups responsive and suitable for viewing on mobile devices as well

Third-party Integration

Offers synchronization with third-party applications

Vehicle Information

Facilitates availing and viewing all necessary vehicle data and status information from a single dashboard

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

Report Generation

Gathers data and generates reports as PDF file.

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Contact Management

Organizing customer data in a centralized location and handling contact details, demographics, transactions, etc.

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Voice Operation

Operate the auto repair/garage software using voice commands to facilitate hands-free usage.

Sales Tracking

Helps to track sales systematically

Multi-Location

Helps to manage business affairs across multiple sales channel

Shop-Ware Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Mobile/Diag $117.00 $117.00 per month

For mobile diagnosticians and solo operators who perform specialized services.
$117/month billed annualy

Features

Unlimited Repair Orders (ROs)
Intelligent Canned jobs
Past Service Catalogue/IP
Digital Vehicle Inspections (DVI)
Realtime RO Share/Chat
Digital RO Compliance
Share PDFs, Photos, Video, and Scan Data
RO Approvals and Past Recommendations
Realtime RO Parts Status and Alerts
Inventory Management
Integrated Parts Ordering
Financial Reporting
Live In-App Notifications
API/3rd Party Integrations
Technician Reporting
Digital Workflow Management/Expeditor
Employee Tracking and Timeclocks
Customer Texting

Add-ons:

Contract - 12 month contract required
Number of Users - 1 user; $5/add’l user
MOTOR estimator - $50/mo
GP Optimizer - $75/mo
Maintenance Builder - $25/mo
OE Specs - $25/mo
QBO - $25/mo
Native Parts Catalog - $75/mo
Scan Tool Integration - $50/mo
Analytics - $150/mo
Accounting Link - $25/mo
Custom Reports - $10/mo

Startup $207.00 $207.00 per month

For new shops and smaller shops on a budget.

$207/month billed annualy.

Features

Unlimited Repair Orders (ROs)
Intelligent Canned jobs
Past Service Catalogue/IP
Digital Vehicle Inspections (DVI)
Realtime RO Share/Chat
Digital RO Compliance
Share PDFs, Photos, Video, and Scan Data
RO Approvals and Past Recommendations
Realtime RO Parts Status and Alerts
Inventory Management
Integrated Parts Ordering
Financial Reporting
Live In-App Notifications
API/3rd Party Integrations
Technician Reporting
Digital Workflow Management/Expeditor
Employee Tracking and Timeclocks
Customer Texting

Add-On

Contract - no contract require
Number of Users - Unlimites users
MOTOR estimator
GP Optimizer
Maintenance Builder - $25/mo
OE Specs - $25/mo
QBO - $25/mo
Native Parts Catalog - $75/mo
Scan Tool Integration - $50/mo
Analytics - $150/mo
Accounting Link - $25/mo
Custom Reports - $10/mo

Journey $317.00 $317.00 per month

For high performing shops seeking maximum efficiency.
$317/mo Billed Annually
Features

Unlimited Repair Orders (ROs)
Intelligent Canned jobs
Past Service Catalogue/IP
Digital Vehicle Inspections (DVI)
Realtime RO Share/Chat
Digital RO Compliance
Share PDFs, Photos, Video, and Scan Data
RO Approvals and Past Recommendations
Realtime RO Parts Status and Alerts
Inventory Management
Integrated Parts Ordering
Financial Reporting
Live In-App Notifications
API/3rd Party Integrations
Technician Reporting
Digital Workflow Management/Expeditor
Employee Tracking and Timeclocks
Customer Texting

Add-On

Contract - no contract require
Number of Users - Unlimites users
MOTOR estimator
GP Optimizer
Maintenance Builder
OE Specs
QBO
Native Parts Catalog
Scan Tool Integration - $50/mo
Analytics - $150/mo
Accounting Link - $25/mo
Custom Reports - $10/mo

Master $427.00 $427.00 per month

For advanced operators working on the business, not in the business.
$427/mo Billed Annually

Features

Unlimited Repair Orders (ROs)
Intelligent Canned jobs
Past Service Catalogue/IP
Digital Vehicle Inspections (DVI)
Realtime RO Share/Chat
Digital RO Compliance
Share PDFs, Photos, Video, and Scan Data
RO Approvals and Past Recommendations
Realtime RO Parts Status and Alerts
Inventory Management
Integrated Parts Ordering
Financial Reporting
Live In-App Notifications
API/3rd Party Integrations
Technician Reporting
Digital Workflow Management/Expeditor
Employee Tracking and Timeclocks
Customer Texting

Add-On

Contract - no contract require
Number of Users - Unlimites users
MOTOR estimator
GP Optimizer
Maintenance Builder
OE Specs
QBO
Native Parts Catalog
Scan Tool Integration
Analytics
Accounting Link - $25/mo
Custom Reports - $10/mo

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 12/11/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Shop-Ware Pricing.

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Shop-Ware Reviews

User Rating

4.8/5 (Based on 142 Ratings)

Ratings Distribution

Excellent
85.2%
Very Good
13.4%
Average
1.4%
Poor
0%
Terrible
0%

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Review Summary

Shop-Ware is generally well-received by its users, earning praise for its user-friendliness, customization options, and comprehensive features. Many users appreciate its intuitive interface and the ability to personalize their online store to match their brand identity. The platform's reporting and analytics capabilities are also seen as helpful in tracking sales performance and customer behavior. However, some users have reported occasional technical difficulties, and integration with third-party applications could be improved. Overall, Shop-Ware is considered a reliable and feature-rich platform for businesses seeking an e-commerce solution.

Pros

Comprehensive and userfriendly ecommerce platform, suitable for businesses of all sizes.
Advanced features for managing inventory, orders, and customer relationships.
Customizable templates, themes, and design options for creating unique online stores.

Cons

Steep learning curve and complex setup process, requiring technical expertise or professional assistance.
Occasional technical glitches and reported performance issues affecting the overall user experience.
Higher pricing compared to some competitors, potentially limiting accessibility for budgetconscious businesses.

Shop-Ware User Reviews

AI-Generated from the text of User Reviews