ServiceNow Now Platform Reviews

In regards to nexthink integration with ServiceNow IT, the visibilty of device performance in a incident ticket is really one stop shop for a basic L1 troubleshooting. Integration itself was simpler and really delivers good customer experience. Almost every user gets served instantly with such brilliant data available with the support person already. Ability to score the performance is a bonus.

Least Helpful? There is nothing not to be liked about this product. May be the occasional failures of loading score cards itself can be improvised.

Lack of device performance data in Servicenow CMDB in lively fashion is solved with this integration. It is a great benefit.

The wide variety of options for Documentation, options to attach all pieces of attachments let it be screenshot, emails or logs

Not a major dislike but very scarcely a slight delay in responding except to that this tool is a 10 out of 10

For documentation of Incidents, changes, Problems, integrating with other technology related tools, Tracking of all information associated with users or even resources in it's CMDBs

It is often appreciated that the ServiceNow Now Platform for its robust IT service management capabilities, seamless workflow automation, and user-friendly interface. The platform's ability to streamline and enhance various business processes, along with its scalability, is frequently cited as a key strength. Additionally, continuous updates and responsive customer support contribute to a positive overall user experience.

Common dislikes about the ServiceNow Now Platform include a steeper learning curve for intricate configurations, which can be challenging for some users. Additionally, the cost of implementation and licensing can be a concern for smaller organizations. Some users also express a desire for more straightforward customization options. Despite these concerns, it's important to note that individual experiences may vary, and these aspects might not be universal across all users.

The ServiceNow Now Platform addresses various challenges in IT service management and workflow automation. It streamlines processes, improves collaboration, and enhances overall efficiency. For instance, it helps in managing and resolving IT issues more promptly, reducing downtime. The platform's automation capabilities save time and resources by handling routine tasks, allowing focus on more strategic initiatives. Additionally, its comprehensive features enable better tracking, analysis, and optimization of business processes. The benefits include improved productivity, enhanced service delivery, and a more proactive approach to addressing organizational challenges.

The huge range of functions within the suite captures and empowers every stage in an organisation's journey of investment and growth.

Starting with the Goal Framework service, where decision-makers can share their organisation's direction and the targets they want to hit on the way to that outcome.

The Idea service provides a powerful and intuitive way to empower the entire organisation to contribute to those goals, and to get their voice and opinion heard and recognised.

The Demand service allows Demand Managers to really flesh out the opportunities for investment, so they can present fully costed proposals to those responsible for making the strategy a reality.

If your organisation is an Agile software company, delivering change through iterative sprints led by scrum masters, you can use ServiceNow's Agile Delivery service. This interfaces with your data repositories, and presents first class experiences that help scrum masters and developers keep on top of their sprints, stories releases and testing.

If your organisation works with waterfall, Agile or Hybrid projects delivering specific objectives milestone after milestone, or through Agile phases, ServiceNow's Project Management works for you. It offers a fantastic and fully-featured fulfilment engine, with modern, intuitive interfaces that make the day-to-day experience of managing and delivering change in the enterprise possible.

If your challenges are bigger than just projects, you can roll up your investments as Programs or Portfolios, and visualise all the work you're doing simultaneously as roadmaps, in financial terms, and in terms of delivery of your stragic goals through the Strategic Planning Workspace.

ServiceNow SPM can help you make your strategies a reality.

The Strategic Portfolio Management product is a high value service, so it's unlikely you'll want to adopt it when you're just looking for a cheap replacement to the project management you're doing in spreadsheets. However, if your organisation has a vision for growth, then it's a strategic investment that has the potential to make a real difference.

ServiceNow is useful for much more than just Enterprise IT Management - Strategy starts with the C-level executives, and ServiceNow offers visualisation of the delivery of these objectives back to the board level. It does this whilst handling every level of the service down to the experiences of individual project managers and demand managers, and the interface by which users can share their ideas for how the company can achieve its goals. The single platform, already present in so many places for ITSM and management of the IT estate, is already available so extending it to adopt their SPM service is often a very simple and nimble step.

I like the easy to use panel and features of ITSM in servicenow. Servicenow has provided the perfectly working forms and logical workflows to manage the IT services. Without writing a single line of code and without any major configuration change we can use this for Incident, Change, Problem management. We also get the additional features like SLA, OLA and can bind them to incidents with few clicks only.

Servicenow is the best and very vast ITSM tool. It provides a lot of OOB features, so we use it on daily basis. There is no dislike at the moment for me in Serivcenow. The only thing is that it requires a lot of platform knowledge eg. workflows, ITSM terminology and flows etc.

We used Servicenow as ITSM tool for our organization. We have configured the OOB incident, change and problem forms and tables according to the timely requirement. It was very easy to implement.

We have configured and setup ServiceNow CSM (customer Service Management) module to handle the Case management for all of out the customers. CSM modules gives full flexibility to handle and customize the Case management and resoultion management process. they have dedicated Agent workspace for the internal users who serves or solevs the query and issue for the customer and this agent workspace platform is fully configurable accroding to requirements.

All the require configuration is possible but one need high level of skills and knowledge to do that, you will need to do some certifications on servicenow platform or hire somebody who has the similer certifications (CIS-CSM) in order to do all the configurations, debugging is really hard on this module.

ServiceNow CSM is a dedicated solution for the customer Case management, it provides us well defined processes and workflow to handle the query and issue of customer in a smooth way. it allows many customization based on individual need and requirements. it can be also integrated with other moduels of ServiceNow like ITSM, CMDB and other. overall we are having very good Experience with ServiceNow Customer Service Management nodule.

The best about ServiceNow IT Service Management is that it offers us an extensive range of features and capabilities for managing IT services like incidents, problems, changes, and more, all within a single platform.

when it comes to Dislikes about ServiceNow IT Service Management, While customization is a strength, it can also be a challenge. Where highly customized instances might require ongoing maintenance and could become difficult to manage over time. Also Upgrading the platform to newer versions can sometimes be challenging due to potential compatibility issues with existing customizations and integrations.

So when it comes to benefiting ServiceNow IT Service Management helps organizations streamline the IT processes by automating workflows, standardizing procedures, and reducing manual intervention. This efficiency improvement leads to faster response times, reduced errors, and increased overall productivity. Also The platform enhances incident and problem management by providing a centralized system to track, prioritize, and resolve IT issues. This leads to quicker problem resolution, minimized service disruptions, and improved user satisfaction for the concerns raised by end users.

It helps to develop a roadmap and end to end required solutions to the project, personally I feel it provide many solutions to solve business challenges, I used it as incident management tool in my daily basis works, it helps me tracking the tickets and making reports with better visualization. that helps me to provide valuable insights to represent our clients effectively and provide better customer support aswell.

Nothing like dislike but, I faced some issues after closing for some tickets it still shows like a open one, and sometimes not getting email notification of tickets is also a problem.

As I'm using it as a incident management tool, it helped me to tracking, creaating insights, outages on service providers, and so on which makes me easy to present it to the clients and our organization.

The best thing regarding the tool is it's easy to use regularly because it's based on cloud. We can track each and every detail of the particular request. It will be customize according to our organization requirements.

They need to improve there navigation home page. If may be confusing for the new user and they added to many sub tabs under the main task bar option.

IT Service Management solve the main problem in organization like it help us to streamline the process of IT. It solve the problem to segrate service request. It help in tracking the issue and keep updated on it.

It helps organizations to prioritize projects, or allocate resources effectively. It also aligns projects with strategic goals and improve overall project portfolio performance.

Its subscription fees could be expensive, especially for large organizations with complex needs.

Its UI is easy and user friendly compared to other PPM products. It is also highly scalable. It helps to track incidents with accurate status and details on mitigation, resolution, etc. This way it helps to keep accurate and detailed history of every issue that has occurred for present tracking and future reference.