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Updated on: December 10, 2019

SendGrid Reviews

OVERALL RATING
3.8
Based on 434 Rating(s)
Rating Distribution
  • 301
  • 39
  • 15
  • 62
  • 17
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Ammar Al DewaniSource : trustpilot.com
(Reviewed on 29 November 2019)
They don't really offer free trial of…

They don't really offer free trial of their services , their only concern is money money money , how can I buy your service if you suspend my account from your free trial !!!BEWARE looks like their own concern is your pockets not real email delivery !

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Alan JenkinsonSource : trustpilot.com
(Reviewed on 19 November 2019)
RELENTLESS SPAM PLATFORM - AVOID AVOID AVOID

I'm continually getting spam trash from these morons. I'm continually complaining and all they're doing is protecting their spammy customers. I would suggest that any legitimate company that cares about their reputation doesn't consider such an unscrupulous company like this lot. AVOID AVOID AVOID

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nobody importantSource : trustpilot.com
(Reviewed on 15 November 2019)
Sendgrind sends no more for me.

well.... I use it to send customer emails via woo-commerce. Someone somehow hacked my API key even though I only use gmail to send emails, the rest is automated through woo-commerce. Big Firewalls in place on server that have a zero tolerance for any kind of hacking.... 40K emails sent in 1 day, busted my account limits. Notified support via chat. They in turn placed a hold on my account. 5 days later... 5 submitted requests for a response.... NO response to trouble ticket, I contact some poor chat support fellow. Says hands tied because it has been turned over to compliance A division that will not respond to any ticket messages they force you to use. I log into trustpilot.... LOL.... Looks like I'm not alone!Try something else. if you run into problems. they are not looking out for you.

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AndreiSource : trustpilot.com
(Reviewed on 09 November 2019)
Worst product ever

They lie to you in the sales pitch and overcharge you. Customer Service is non existent. When they do reply and just don't care. Worst product that I have ever used.

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AndreiSource : trustpilot.com
(Reviewed on 08 November 2019)
Worst product ever

They lie to you in the sales pitch and overcharge you. Customer Service is non existent. When they do reply and just don't care. Worst product that I have ever used.

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MitoSource : trustpilot.com
(Reviewed on 06 November 2019)
be careful of using this sendgrid

be careful of using this sendgrid. they save your credit card details and will charge you even after you unsubscribe and remove your payment method.

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Jens BröcherSource : trustpilot.com
(Reviewed on 17 October 2019)
Very deceptive and confusing!

I thought SendGrid would be a great alternative to the more established E-Mail Marketing companies, but soon after starting with them it dawned on me I made a huge mistake. First of all, they differentiate between API-mails and marketing mails for some reason, and I got the wrong plan because I did not understand what the difference is. After all, an email is an email? So i needed to sign up for the marketing plan in addition which was also quite expensive. I then tried to import my contacts from a CSV file, and it said i would be able to import 20000 contacts on my plan. After importing 15000, i realized i made a small error during the import, and deleted them to correct the database. Huuuuge mistake! Because even with now ZERO contacts on SendGrid, I was not able to import again as I had already used up the allowance on the first import. The customer care told me I would now have to pay an additional 38$ or have to wait one month for the contact import counter to reset! There was no warning or notice about this whatsoever! So I realized in frustration that I had spent a total of 80$ for nothing as I wouldn't be able to send even one email to my users, Their whole UI and plans is very confusing and frustrating. Their customer care promised me to cancel my plans and to refund me, but i am still waiting for that. If you want to avoid frustration, stay away!

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Jens BröcherSource : trustpilot.com
(Reviewed on 16 October 2019)
Very deceptive and confusing!

I thought SendGrid would be a great alternative to the more established E-Mail Marketing companies, but soon after starting with them it dawned on me I made a huge mistake. First of all, they differentiate between API-mails and marketing mails for some reason, and I got the wrong plan because I did not understand what the difference is. After all, an email is an email? So i needed to sign up for the marketing plan in addition which was also quite expensive. I then tried to import my contacts from a CSV file, and it said i would be able to import 20000 contacts on my plan. After importing 15000, i realized i made a small error during the import, and deleted them to correct the database. Huuuuge mistake! Because even with now ZERO contacts on SendGrid, I was not able to import again as I had already used up the allowance on the first import. The customer care told me I would now have to pay an additional 38$ or have to wait one month for the contact import counter to reset! There was no warning or notice about this whatsoever! So I realized in frustration that I had spent a total of 80$ for nothing as I wouldn't be able to send even one email to my users, Their whole UI and plans is very confusing and frustrating. Their customer care promised me to cancel my plans and to refund me, but i am still waiting for that. If you want to avoid frustration, stay away!

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Michael CrosbySource : trustpilot.com
(Reviewed on 14 October 2019)
BEWARE OF SENDGRID

Sendgrid wants the prospective client to open an account. Once they get your credit card number they start billing whether you ever use their service. I have tried to stop them for over 1 year. Basically no customer support.

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Ariane RussellSource : trustpilot.com
(Reviewed on 07 October 2019)
Really really terrible

Really really terrible, really awful customer service, they are terrible!I have opened so many support tickets with them for the same thing and it just happens over, and over, and over again. Depending on who you get depends on the reason you'll get for the error. You'll always be told they haven't come across that before - well, I have, every single time I use this stupid service!They close the chat when you're not done!SH*TE!!!!! Don't know their arses from their elbows. SH*TE!

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