SendGrid Reviews

User Rating

2.6/5 (Based on 951 Ratings)

Rating Distribution

Excellent
29.8%
Very Good
10.7%
Average
3.7%
Poor
2.2%
Terrible
53.6%

User Sentiments

Reliable Email Deliverability, Extensive API Integrations, Detailed Email Analytics and Reporting, User-Friendly Interface

Unresponsive Customer Support, Account Suspensions Without Notice, Shared IP Issues Leading to Blacklisting, Poor Email Editor Functionality

Do You Use SendGrid?

Write a Review

Review Summary

Overall, users praise SendGrid's user-friendly interface, ease of setup, and robust features. They appreciate the detailed analytics and reporting capabilities, which provide valuable insights into email campaigns. Additionally, users commend SendGrid's strong deliverability rates and reliability, ensuring emails reach their intended recipients. However, some users express concerns regarding the pricing structure, citing it as relatively expensive compared to competitors. They also suggest improvements to customer support responsiveness and documentation clarity.

Pros

Userfriendly interface and customizable templates for easy email creation.
Robust analytics and reporting for detailed campaign performance tracking.
Extensive API and integration options for seamless integration with various platforms.
High deliverability rates and strong email security features.

Cons

Limited automation features compared to some competitors.
Occasional glitches and downtime reported by some users.
Can be expensive for small businesses or startups with limited budgets.
Limited customer support options for nonenterprise users.

AI-Generated from the text of User Reviews

Did you find this information valuable?

YES NO

Reviews

Verified User

May 21, 2026 Source: G2.com

Eases Email Automation, Simple to Use

What do you like best about Twilio SendGrid Email API?

I use Twilio SendGrid Email API for their automated emails, particularly enjoying its capability to connect to our point of sale system so we don't have to manually upload anything. It's very easy to use and user-friendly. I also like their ability to manage unsubscribes, which is very easy. The initial setup of Twilio SendGrid Email API was extremely easy.

What do you dislike about Twilio SendGrid Email API?

The only issue I've ever had is uploading custom HTML templates don't always work right. I have to go in and redo them all.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

I use Twilio SendGrid Email API to connect to our point of sale system, eliminating the need for manual uploads.

Diego B

May 19, 2026 Source: G2.com

Flexible Single Email API That’s Easy to Edit and Trigger

What do you like best about Twilio SendGrid Email API?

Single Email API works great. It’s flexible, and it’s easy to edit and trigger when I need it.

What do you dislike about Twilio SendGrid Email API?

So far, I haven’t seen any AI builder for faster template creation. The email editor also isn’t very advanced, but it gets the job done.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

Infrastructure for email notifications to our internal and external clients, using a trigger-based system with dynamic information.

Cristian N

May 6, 2026 Source: G2.com

Reliable and very fast API to run email campaigns

What do you like best about Twilio SendGrid Email API?

I love the SendGrid Logic Apps connectors; they make integration smooth and very easy to use. It’s also very flexible to use HTTP requests when I need dynamic templates, and the API spec documents are easy to read and very intuitive. The system performance is great: I’ve run mail campaigns via the API and they were all successful, with no timeouts or failures. The product is well priced, and even when we run out of our allowance, the cost per extra usage still feels fair.

What do you dislike about Twilio SendGrid Email API?

Nothing really—everything works absolutely fine.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

It gives me a straightforward way to run custom campaigns by using Logic Apps with a range of different triggers.

Steven L

May 5, 2026 Source: G2.com

Since we started using SendGrid I can sleep better at night knowing we're not losing business and serving our customers promptly Reliable and Cost Effective Email Service

What do you like best about Twilio SendGrid Email API?

That I can count on SendGrid to get important emails sent to our customers and company representatives. I have full confidence that important communications are being sent and received. We have integrated with Gravity Forms and the it is seamless. Onboarding and set up was very easy with clear instructions.

What do you dislike about Twilio SendGrid Email API?

I have no complaints, love this service. The price is excellent and the platform easy to use across multiple domain setups

Recommendations to others considering Twilio SendGrid Email API?

If you're having issues with emails not getting sent through your website using traditional methods I would highly recommend giving SendGrid a try. Since using the API on our website deliverability has been 100% and we are no longer worried about losing business or email not getting sent.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

We use SendGrid to ensure delivery of contact forms submitted on our websites, in the past we found that customers and stores we manage were not receiving notices 100% of the time.

Moses L

April 27, 2026 Source: G2.com

Scalable and Easy to Use, Reliable Email Delivery at a Fair Price

What do you like best about Twilio SendGrid Email API?

Twilio SendGrid is easy to use and a complete solution. I am confident in the performance and that my emails will be delivered as they should. The pricing is fair, especially for a startup. The signup process is easy and you can get up and running in no time.

What do you dislike about Twilio SendGrid Email API?

I wish that the marketing product was a bit more cost effective.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

SendGrid lets me send out both transactional and marketing emails with the confidence that they will be delivered into my customers Inboxes.

Chirag M

April 26, 2026 Source: G2.com

Comprehensive, Compliant End-to-End Verification at Competitive Pricing

What do you like best about Twilio SendGrid Email API?

A comprehensive platform with strong compliance support, competitive pricing, and an end-to-end verification solution.

What do you dislike about Twilio SendGrid Email API?

The cost is high compared to other platforms, especially if you use the Verify product.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

A one-stop platform that lets you launch your brand and campaigns across both email and SMS.

Joel C

April 21, 2026 Source: G2.com

Sengrip Makes Email Status Tracking Easy

What do you like best about Twilio SendGrid Email API?

its very friendly use. Sengrip helps a lot to know the email status

What do you dislike about Twilio SendGrid Email API?

Nothing so far. it has been very good overall

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

know when emails are being sent or blocked

Matt

October 31, 2025 Source: Trustpilot.com

Great email service. Highly recommended.

Great service, fairly priced. Effective for SMTP relay and newsletter mailing with a convenient, intuitive tool set and consistently excellent discoverability. Highly recommended.

Andrew B

August 15, 2025 Source: G2.com

Great system, and simple to set up and operate.

What do you like best about Twilio SendGrid Email API?

It greatly increases my email deliverability rates.

What do you dislike about Twilio SendGrid Email API?

it may be too automated. At times I don't even realize it's there.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

It allows me to send a high amount of personalized, pinpointed marketing emails and I don't have to worry about deliverability.

Franco P

October 31, 2024 Source: G2.com

Great way to send email from other platforms

What do you like best about Twilio SendGrid Email API?

In a few steps i created an account and get the API key. It works great also in the free version.

What do you dislike about Twilio SendGrid Email API?

At the moment there is nothing I dislike.

What problems is Twilio SendGrid Email API solving and how is that benefiting you?

I needed an integration to send email from a Bot in BotPress.

SendGrid Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use SendGrid?

Review Summary

Pros

Cons

Verified User

Diego B

Cristian N

Steven L

Moses L

Chirag M

Joel C

Matt

Andrew B

Franco P

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers