SafetyCulture Reviews

As a operation Manager I was wondering if you could give me a report of the project inspection on the spot, IAuditor is the best answer to the question because it's a great tool of any inspections

It was basically for health and safety but it became better after improving Some it wasn't really working as you wanted but their always improvements from the developer and that is the best thing in iAuditor app always improving for the customers

Did inspections I was wondering if you could give me a report of the project inspection on the spot, IAuditor is the best answer to the question because it's a great tool for any inspections

Wow! There are so many great features in SafetyCulture (formerly iAuditor). It's hard even to know where to start.

Let's start with Logic-Flow. This is a feature that should be in all modern inspection and reporting software but is sorely missing from almost all other similar offerings. Logic-Flow allows the user to create a template that will change which questions are asked, based on the answers to previously answered questions.

For example, the template could ask, "Is a Microwave present?" If the answer is "yes," then the user would be presented with a whole series of questions about the operation, cleanliness, safety, and features of a microwave. But if the answer were "no," the user would be directed to the next item to be inspected and the template would simply insert the phrase, "No microwave was present." into the report. This capability allows templates to be created that can vastly speed up the inspection process.

Most other inspection apps act only as checklist formatters that require every question to be answered. So, suppose the template has provisions for up to six air conditioners, and only two are present. In that case, most other similar apps will require the inspector to answer "N/A" to every question about four air conditioners that are not present. But SafetyCulture's Logic-Flow capability allows templates to be created that can bypass irrelevant questions and save the inspector a lot of time.

For lack of a better place to mention this, I'll put it here. The price is as good or better than almost every other competing product in this market. I found some that were lower priced but quickly discovered that they were not even worth considering.

Then there is the ability to use multiple devices during the same inspection. When I'm outside, I like to use an iPad, which has a larger screen that allows me to see more detail in sunlight. But indoors, I often face tight spaces that require a smaller device to get a good photo. With SafetyCulture, I can simply switch to the iPhone for that part of the inspection. I also know inspectors who use SafetyCulture, where two or more inspectors work as a team to provide a single inspection. This ability to employ two inspectors on one inspection is only possible with a few of the alternative apps.

One of the most important things in SafetyCulture's favor is their world-class customer support. I spent quite a few years in customer service and know first-hand how difficult it can be to provide top-quality support. It takes a commitment, starting with top management and extending in an unbroken line all the way to the person interacting with the customer. It's quite obvious that SafetyCulture has a customer support "culture," too.

Let me give you an example. But before I go into it, let me make it clear that one of the most challenging times for customer support staff is during the roll-out of a major upgrade. A couple of years ago, SafetyCulture rolled out a new template editor. This was more than just a minor upgrade with a few new features. They had rebuilt the template editor from the ground up. Even after massive beta testing, very few companies are up to the task of handling all of the customer support calls that will come from such an upgrade. So, when I had a problem with their new editor in the middle of the night, in Houston, I expected that a fix might be a day or two in coming. But SafetyCulture surprised me.

My interaction with their customer support began with a web chat, around 2:00 am Texas time, which quickly escalated to a phone call from one of their techs in Australia. Within another 10 minutes, I was speaking with a software engineer. After another 10 minutes, he told me that he thought he was on to something. It turned out that my template was by far the largest template on their system, and he suspected a buffer issue. When I heard that phrase, I knew from my experience in programming that it would take time since that would require changing the code and re-compiling. Things like that don't happen fast in large corporations (except for Apple, which is the gold standard for customer support). The software engineer told me he would look into it and asked when he could call back. I told him that I would be available 24x7 because my client was expecting my report in the morning, and I needed to change the template first. Two hours later, I got a call asking me to try opening my template. Everything worked! Two hours! In the middle of a roll-out of a new product! Just WOW!

To say that I was shocked would be an understatement. That's Apple-level customer support! To make a major change to the source code during the middle of a major roll-out of an effectively new product in just two hours is something that just doesn't happen outside of Apple. There are very few companies whose customer support can be compared to that of Apple. SafetyCulture is clearly one of those companies.

As a comparison, consider this. I was required to use a different reporting product when going to class to get my inspector certification. After class, it took me several months of searching, trying out several other products, and then creating my template in iAuditor (now SafetyCulture). During that time, when I had to use that other inferior product, I ran into some of the worst customer service I have ever encountered. Based upon what I have heard from other inspectors who have tried different reporting apps, that poor level of customer support is standard in the industry. This is probably because most of the others are small mom-and-pop operations that can't afford to provide top-quality customer support. By contrast, SafetyCulture is a $1.3 billion company with an obvious commitment to customer support. As a former customer support manager, I am thoroughly impressed with SafetyCulture's beyond-excellent customer service. Kudos!

But speaking about the template editor, I should mention that the SafetyCulture template editor is very easy to learn and use. There is a massive library of pre-written templates available on the SafetyCulture website. If you want, you can download an existing template and use it as is, or you can modify one of them for your specific needs. On the other hand, if nothing is already available for your industry, it's easy to write your own template from scratch.

But I saved the best for last. My clients like the format of the SafetyCulture output better than any of the other apps that I tried. I would send the client the same report created in two different apps. Unanimously, they chose the SafetyCulture report as being more readable. Since SafetyCulture allows for automatic color coding of issues, I included that in my template, and that single feature garnered more positive comments from my clients than any other feature. They loved the clear tabular structure of the report. They loved the way it flowed. But every last one of my clients, who were given reports in more than one format, raved about the color coding of issues in the SafetyCulture report. Some other apps allow for some sort of less-than-automatic color coding. But even the few that make it possible don't make it easy. Of all the apps I tried, only SafetyCulture made it possible for me to include automatic color coding of issues based solely on my answers to questions.

Since my clients like the SafetyCulture generated report best, that trumped all other reasons. Fortunately, SafetyCulture was the app that gave me logic flow, stability, and excellent customer support. Choosing SafetyCulture (formerly iAuditor) was a no-brainer. It has been a huge time-saver for me and my clients love the output. I strongly recommend SafetyCulture.

There is not much of anything to dislike about iAuditor (now SafetyCulture). So let me tell you what I wish it had. Since Logic-Flow is one of the things that makes SafetyCulture so powerful, I wish that it included persistent variables. That would raise SafetyCulture to a whole new level.

By "persistent variable," I mean a variable that could be set in one part of the inspection and referred to later in the report. As it is, SafetyCulture can remember only the last answer. It would be nice to be able to answer a question at the beginning of an inspection and then be given a set of questions later in the inspection based on the answer that I gave an hour earlier.

Without persistent variables, I end up with rather long branches in my logic. This is not a problem. But it would be much easier to create a complex template like mine if I could refer back to a persistent variable.

That's my only wish. Other than that, SafetyCulture has just about every reasonable feature that you could want in an inspection app.

iAuditor (now SafetyCulture) saves me a ton of time, both during inspections and in creating clear, easy-to-read reports of what was found. I am able to perform a more thorough inspection in less time than with other apps, and my clients prefer the output format of the resulting reports. It's a win for me and a win for my clients.

This software is straightforward to use. This software has an extensive public library of forms that a ready to use, and you can customize them to meet your needs. You can also submit a form and let the team at I-Auditor create it for you. I currently use this on my iPad, and it works great.

We have used I-Auditor for about four years and have yet to find anything we do not like. The developers at I-auditor are constantly developing new tools to make the software more robust. They have a training program where you can attend for free to get more proficient in using the software, should you need more training.

We used to utilize paper checklists and forms, I-auditor helped us switch to a digital format where all of our checklists and inspection forms were now at our fingertips. The forms and checklists can be accessed both online and offline.

First of all they have a free variant of the application called spotlight reporting which has free user options till 100 users which is a phenomenonal feature for any SME industry especially all safety applications are very costly. Kudos really to the team for having such an application

There are no major dislikes as it's a very software though I Auditor comes with a cost. Spotlight reporting is free to use. Little customisation feature in the application will be really helpful.

Spotlight Reporting is a must especially when one is in preliminary stage of building safety and quality management for the organization

Safety Concern Reporting

Incident Reporting

Data Analysis on Safety Reports

The free version is excellent for small teams, upgrading isn't too expensive and the flexibility to configure and use it in the field is awesome

Nothing yet, we haven't found anything that doesn't suit our needs

Collecting reports from the field engineers on site status and maintenance activities

Fully responsive checklists on my mobile device

Quiet expensive and pricing tiers are unclear

The ability to record responsive checklists remotely

Precise questions, key words to best describe what we are auditing and why. Real time solutions can be offered as a means for improvement to both the contractor and the customer.

Not a dislike, some things are repetitive but necessary.

IAUDITOR is an asset and can be used by companies that struggle with providing effective accountability and coachable opportunities. It is an asset that can be used to not only protect the interest of the customer, IAUDITOR is a step in the solution of personal accountability that drives all those involved to be the best at what they do!

Safety at its highest priority. As an inspector with IAUDITOR as one of our daily tools we are better equipped to provide both opportunities for improvement as well as the things the contractor does very well. iAuditor is the one asset that requires the inspector to hold ourselves accountable because it is a daily requirement to perform the audit, the audit is timed, and recorder in real time and sent to our customer daily. The audit also shows the contractor that we as inspectors are paying attention to the job being performed and procedure are being followed.

Ease of use.

Ability to pull Analytics easily from any site.

Ability to create templates form our forms and store electronically.

Limited ability to limit permissions for Actions and Issues across groups and sites.

Time it takes to download/export all reports.

We no longer have to prepare paper reporting and submit to managers for review. All inspections and reports easily accessible to anyone who needs tp view in one easy location. Completion of reports is quicker so productivity is increasing. Better oversight of all projects and locations.

The IAuditor app is straight forward and easy to comprehend and follow.

There is nothing I dislike about IAuditor.

Iauditor is a great tool to use.

My supervisor setup IAuditor with standard questions we must answer when we are on our routes and checking our sites. I love the camera feature as well because you can attach photos to your report.

The flexibility of the platform and the ease of use.

Hard to say...however, there was some difficulty in setting up templates across all media.

Keep doing what you're doing!

As a safety consultant, we primarily use it for on-site safety inspections.

However, have also been able to build out a variety of other tools such as sign-in templates, JHA/JSA templates, and a few more!