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RUN Powered by ADP Reviews

User Rating

4.9/5 (Based on 8,524 Ratings)

Rating Distribution

  • Excellent

    94.6%
  • Very Good

    3.7%
  • Average

    0.7%
  • Poor

    0.9%
  • Terrible

    0%

User Sentiments

Ease of Use, Excellent Customer Support, Comprehensive Reporting, Payroll Tax Automation

Limited Functionality, Mobile App Issues, Lengthy Customer Service Wait Times, Inconsistent Onboarding Experience

Do You Use RUN Powered by ADP?

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Review Summary

Overall, users praise RUN Powered by ADP for its user-friendly interface, comprehensive features, and excellent customer support. They appreciate the seamless integration with other ADP solutions, the ability to customize reports and dashboards, and the robust payroll processing capabilities. However, some users have reported occasional technical glitches and integration issues with third-party applications. Additionally, a few users have expressed concerns about the cost of the software and the complexity of certain features.

Pros

  • Userfriendly interface and easy onboarding process.
  • Streamlined payroll processing and accurate tax calculations.
  • Robust reporting and analytics capabilities.
  • Integrates seamlessly with other ADP products and services.

Cons

  • Limited customization options for certain features.
  • Some users have reported occasional technical issues and glitches.
  • Can be expensive for small businesses with limited budgets.
  • Customer support may not be as responsive as desired.

AI-Generated from the text of User Reviews

Reviews
BL

Bergeron L

October 23, 2026 Source: G2.com
Easy to Navigate, Great Support, and Simple Preroll Setup
What do you like best about RUN Powered by ADP?RUN has been easy for someone new to navigate, and options for common tasks. I appreciate the ease of adding preroll. Definitely would recommend to any business owner, it has helped with the daunting task of orWhat do you dislike about RUN Powered by ADP?Some of the features/reports have been difficult to understand. Would like an option to login with memory for ease on Ap. Customer support great thoWhat problems is RUN Powered by ADP solving and how is that benefiting you?Weekly payroll takes 1 minute. Love it! The reminders and resource info are great too! So far has saved us lots of time. Appreciate the ap & team....
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DG

David G

October 23, 2026 Source: G2.com
Fast, User-Friendly Payroll and Benefits with ADP RUN + EASE
What do you like best about RUN Powered by ADP?The website is fast and very user-friendly. We have been using ADP RUN for over 10 years, and we love that we can use EASE alongside it—they both work together well for benefits.What do you dislike about RUN Powered by ADP?Sometimes pulling reports isn’t always super easy or user-friendly, especially for those once-in-a-lifetime requests. It would be cool if they used AI to suggest how to pull certain reports.What problems is RUN Powered by ADP solving and how is that benefiting you?We don’t have any issues, but live chat is our go-to because it’s fast and simple, and it lets us keep working without being held up on the phone for long periods of time.
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VU

Verified User

October 23, 2026 Source: G2.com
Easy Payroll, Exceptional Customer Support
What do you like best about RUN Powered by ADP?I like that customer service is top notch. I use the chat feature to reach a live representative who can help with changes, additional payroll processing, and employee app registration issues. I also value weekly payroll, and the initial setup was extremely easy.What do you dislike about RUN Powered by ADP?I do not have any dislikes at this time.What problems is RUN Powered by ADP solving and how is that benefiting you?I use RUN Powered by ADP to calculate and pay tax deposits and print W-2s and 1099s.
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VS

Verified User in Individual & Family Services

October 23, 2026 Source: G2.com
Expert-Like Chat Support with Easy Screen Sharing
What do you like best about RUN Powered by ADP?Chat function is like having a payroll ADP expert at your side with easy functions like screen sharing. Additionally Monica was uber professional yet personal and engaging.What do you dislike about RUN Powered by ADP?It’s been the same portal setup for years, and there aren’t any options to edit or change it. I’m not really “disliking” anything here, since it’s my ADP portal and it works as expected, so I honestly don’t understand the question.What problems is RUN Powered by ADP solving and how is that benefiting you?The Run powered by ads helps me handle payroll and tax-related issues at both the state and federal levels, so it’s become my go-to solution for staying informed and keeping ahead of things before they come up.
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JC

Jason C

October 23, 2026 Source: G2.com
Reliable Payroll Automation with Strong Compliance Support
What do you like best about RUN Powered by ADP?What I appreciate most about RUN Powered by ADP is how reliably it handles payroll without requiring constant oversight. The interface is clean and straightforward, so even complex tasks like adjusting employee hours, adding new hires, or managing deductions feel simple. The automated tax filing and compliance features are especially valuable they remove a huge amount of stress and ensure everything is accurate and on time.What do you dislike about RUN Powered by ADP?Recommendations to others considering RUN Powered by ADP?RUN has also streamlined my workflow. Instead of juggling spreadsheets or double‑checking calculations, I can complete payroll in just a few minutes. The system catches errors before they become problems, and the reporting tools make it easy to track labor costs and pull information when I need it.What problems is RUN Powered by ADP solving and how is that benefiting you?
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VM

Verified User in Non-Profit Organization Management

October 23, 2026 Source: G2.com
Simple, Clear, and Great ROI with Helpful Reminders and Responsive Support
What do you like best about RUN Powered by ADP?The “top things to do” reminder section is always very helpful for making sure we don’t miss anything and that we stay on track. The system isn’t overloaded with information; it’s simple and clear. Performance does have some issues at times—the website won’t load and just spins—but clearing the cache usually solves it. Support is always great at identifying the exact issue and answering questions. The AI intelligence also helps answer quick questions instead of having to sort through reports. Overall, it’s been a good ROI for our company. We don’t use any integrations, but it seems like they’re available if we ever want to.What do you dislike about RUN Powered by ADP?It frequently gets stuck on the spinning/loading screen. I have to clear my cache and cookies at least twice a week, which is really frustrating. Other than that, I don’t have any other dislikes.What problems is RUN Powered by ADP solving and how is that benefiting you?It helps us keep employees organized and keeps all the information in one place, instead of on paper. Payroll is very streamlined and simplified with the auto-population of salaries; we only need to enter PTO, holidays, and any one-time changes. I also like the alerts payroll gives you if it looks like you missed someone or if wages are lower than usual.
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BD

Becky D

October 22, 2026 Source: G2.com
Competitively Priced All-in-One Payroll with Seamless QuickBooks Integration
What do you like best about RUN Powered by ADP?ADP is competitively priced. I appreciate the all-in-one solution that handles deductions, QuickBooks feeds. I also like that they handle the IRS filings and W-2 prep. Feeds directly into QB.What do you dislike about RUN Powered by ADP?Some of the customer service agents don’t seem as experienced and have given me incorrect solutions. I ran into this issue when I needed a payroll correction.What problems is RUN Powered by ADP solving and how is that benefiting you?I’m not a big fan of their AI—it just doesn’t seem to work well for our transactions. It feels like it’s learning at the client level rather than at the bank-account level, which makes it less effective for our use case.
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Fc

Frances c

October 22, 2026 Source: G2.com
I love RUN Powered by ADP
What do you like best about RUN Powered by ADP?I love using RUN Powered by ADP because it makes things so much easier for me, especially with tasks like payroll, hiring, and terminations. It's great to know that everything is handled correctly, providing a sense of security. I appreciate how a lot of it is automatically done for me, which simplifies my work considerably. This system is pretty easy to use once you get the hang of it, and it’s already set up, so if I ever needed to be replaced or was out, someone could step in with little hassle. The customer service is also excellent; they walk you through things and make them straightforward. It's a reliable system that covers everything, from reporting for withholdings and retirement plans to handling direct debits and garnishments. I love that I only have to input information once, and they take care of the rest.What do you dislike about RUN Powered by ADP?I cannot think of anything I dislike about ADP Run.What problems is RUN Powered by ADP solving and how is that benefiting you?RUN Powered by ADP makes payroll, reporting, and retirement services easier by automating withholdings and debits. I just input data once, and it manages deductions and garnishments, leaving me worry-free about accuracy.
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HV

Henry V

October 22, 2026 Source: G2.com
Fast, Courteous Support for Payroll Questionsmansger
What do you like best about RUN Powered by ADP?I use RUN Powered by ADP for payroll and some taxes. When I call with a question or make a mistake, they answer and fix it right away or that day. They’re cooperative, fast, and efficient. When I entered the wrong payroll date, they reran the payroll with the right date and fixed the related tax and employee 401(k) withdrawals the next day. They’re cordial and don’t make me feel like an idiot. They’re very helpful, and the initial setup was very easy.What do you dislike about RUN Powered by ADP?I wish it were easier to find the numbers and know exactly who to speak to at all times.What problems is RUN Powered by ADP solving and how is that benefiting you?When I entered the wrong payroll date, RUN Powered by ADP reran it with the correct date and returned the tax and 401(k) withdrawals the next day. When I call with a mistake or question, they answer and fix it that day, cordially, without making me feel like an idiot.
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DB

Donald B

October 22, 2026 Source: G2.com
We just needed an assistance setting up a new hire, and they're very helpful with all the information we needed Knowledgeable Support and Smooth Onboarding with RUN Powered by ADP
What do you like best about RUN Powered by ADP?Agents are very knowledgeable and assisted our company step by step when we need them to help us with onboarding a new hire. We highly recommend ADP as one of the best payroll companyWhat do you dislike about RUN Powered by ADP?There's nothing negative to say about RUN Powered by ADP. They're very efficient and very short wait time. You'll never going to be transfer to another department or another agentWhat problems is RUN Powered by ADP solving and how is that benefiting you?We do not have any problems that RUN Powered by ADP was solving.
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