Riskified Reviews

User Rating

4.6/5 (Based on 214 Ratings)

Rating Distribution

Excellent
65.9%
Very Good
32.2%
Average
0.5%
Poor
0.9%
Terrible
0.5%

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Review Summary

User reviews for Riskified highlight its effectiveness in combating online fraud, particularly regarding chargebacks. Customers commend the platform's ease of use, real-time decision making, and the chargeback guarantee, which provides peace of mind and allows them to focus on core business. However, some users express concerns about occasional false positives that can negatively impact customer experience. Additionally, while the platform is generally praised for its customer service, some users mention the limited visibility into the approval/rejection factors for individual orders. Overall, the reviews suggest Riskified is a valuable tool for businesses aiming to mitigate fraud risks, but further improvements in transparency and customization could enhance its usability.

Pros

Riskified offers a chargeback guarantee, protecting merchants from financial losses.
The platform efficiently detects fraudulent transactions, minimizing manual review workload.
Riskified provides realtime recommendations, enabling quick approval or decline decisions.

Cons

Some users experience issues with the Second Look feature, requiring multiple data submissions.
The platform can be overly sensitive, leading to legitimate orders being declined.
Lack of detailed information about decline reasons can hinder customer support interactions.

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Reviews

Verified User in Luxury Goods & Jewelry

August 16, 2023 Source: G2.com

Great experience with Riskified

What do you like best about Riskified?

Thanks to Riskified, the monitoring of fraud payment is simple and the efficiency of the machine learning had a great impact on the KPI's. The webapp is user friendly as well, and the relationship with our account manager is great.

What do you dislike about Riskified?

I think the Asian market isn't yet well managed by Riskified. Besides, it could be intersting to be notified if there is a change in the algorithm.

Recommendations to others considering Riskified?

The first issue was the fraudulent chargebacks that was reduced by Riskified, which helped the authorization rate to increase. The review is now automatic, there is no need to review manually 30% of the orders.

What problems is Riskified solving and how is that benefiting you?

Disputing chargebacks is also time saver.

Sam C

August 15, 2023 Source: G2.com

Partnership in our Fraud prevention efforts

What do you like best about Riskified?

Attentiveness to concerns and they're responsiveness. Tech support always available and our account rep is never far to get in touch with. They might not or mention a specific tech support window but in fact really in our experience it has been 24/7. Product dashboard to monitor SLA and KPIs are easy to understand and use. Thus far with the relationship, we have been asked to review current product for further improvements as well test drive new products.

What do you dislike about Riskified?

At the moment there are no dislikes as they have been really open to concepts and adjusting the product to fit our needs. They willingness and openness to making things work for their client and how their client operates in their respective space. Not all merchant operations are the same as well the landscaping they operate in. So have a product or products available and altered to fit the merchant is a rare feature to have.

Recommendations to others considering Riskified?

Review all of their products as they will have a product or products that will fit your need. They are willing to even work on creating or altering existing product to meet the clients needs.

What problems is Riskified solving and how is that benefiting you?

Minimizing friction on customer facing verification options. Increasing our acceptance while reducing fraud and improving our customers overall experience. Since having Riskified enabled in our processing flow and checks, their product has become an essential part of our day to day operations and maintaining the high service levels that our customer have come to expect and enjoy while shopping on our site.

Soiartze R

August 8, 2023 Source: G2.com

Excellent Machine Learning tool

What do you like best about Riskified?

I have worked in the E-commerce Fraud industry for the last 9 years, working with different fraud solutions. I can 100 % say that Riskified is the best one so far. The accuracy of the decisions is impeccable, the dashboards and the tool are very user-friendly. Their chargeback guarantee model is revolutionary. From the implementation team to the account management their services are exceptional. Is a great partner to work with. It is not only a fraud tool, but also a transversal tool that will impact many areas of your company, from sales to customers' experience in the checkout.

What do you dislike about Riskified?

I will highly recommend this tool to any company that wants to accurately fight fraud.

Recommendations to others considering Riskified?

There is nothing bad I will say about Riskified.

What problems is Riskified solving and how is that benefiting you?

Riskified has reduced our Fraud Chargeback rate to the minimum as well as increased sales. It has also removed friction for the customers in the checkout by removing 3DS.

Marcelo R

August 8, 2023 Source: G2.com

Really positive Experience

What do you like best about Riskified?

Platform is ricj in details and enable the user to proceed with a deeper analisys. Also apart of the filters, the portal is really intuitive and help on the end user trainning.

What do you dislike about Riskified?

Portal is quite slow sometimes, Also the filtering on Portal could be more user friendly, The initial end time does not aplly the local timezone, then leads the user to incorrect filters.

What problems is Riskified solving and how is that benefiting you?

Fraud issues, High levels of Chargebacks.

Verified User in Apparel & Fashion

August 8, 2023 Source: G2.com

Good performance and fast solutions

What do you like best about Riskified?

It is easy to use. Very friendly-tool.

What do you dislike about Riskified?

The customer service center is very quick to respond and our Account Manager (Tehila) is helping us a lot with the tool.

Recommendations to others considering Riskified?

And the dashboards are easy to use.

What problems is Riskified solving and how is that benefiting you?

We are having some problems with the Second Look option (but they are quickly managing it to solve it)

Tania C

August 8, 2023 Source: G2.com

They're also experts in the industry which can be hard to hire for therefore having them do this has saved us time and effort It’s a relationship - you’ll get what you put in

What do you like best about Riskified?

Riskified has a strong analytics team which can provide great insight on risk vectors that may have been undetectable by your organization.

What do you dislike about Riskified?

They have a very strong modelling team which are constantly looking at and revising their models to apply to current day trends.

Recommendations to others considering Riskified?

If you have a very niche product, you will need to provide continuous feedback in order to have the model trained to accommodate your customer base and reduce false declines.

What problems is Riskified solving and how is that benefiting you?

They have a large team dedicated to risk mitigation so we don't have the build this team in-house.

Verified User in Retail

August 7, 2023 Source: G2.com

Absolute Game-Changer!

What do you like best about Riskified?

Riskified simplifies and accelerates our order processing flow. It allows us to accept incoming orders much more efficiently and with confidence. Prior to implementing Riskified into our toolset, we spent a lot of time checking and verifying client information, payment information and order contents so we could make an informed decision on the veracity of the information and decide whether or not to accept the order.

What do you dislike about Riskified?

Recommendations to others considering Riskified?

We have been using Riskified for several years now, and I feel they are truly unequalled in their space. We are now able to utilize our time offering our clients top tier support rather than spend our time investigating them! In addition to this, the Rikified team are fantastic partners. They are responsive and supportive whenever we've had to reach out to them.

What problems is Riskified solving and how is that benefiting you?

Verified User in Accounting

August 5, 2023 Source: G2.com

Review

What do you like best about Riskified?

The links it creates between oders for bettwe assesment.

What do you dislike about Riskified?

Sometimes there is no information why the order was decloined.

What problems is Riskified solving and how is that benefiting you?

Orders that may be fraud

Andrea P

July 21, 2023 Source: G2.com

Helpful Site

What do you like best about Riskified?

I like that Riskified tells you exactly why orders have been declined, and it explains if the same person has been recognized from a different organization previously and in what category.

What do you dislike about Riskified?

Sometimes the system will not recognize the order number that we search, so we have to use an email address or other parameter to find the interaction.

Recommendations to others considering Riskified?

It's a good option when you're doing a lot of business and automating responses.

What problems is Riskified solving and how is that benefiting you?

We've been able to make sure that we don't have orders that are potential fraud orders sneaking through our system.

PAMELA D

August 17, 2022 Source: G2.com

I feel they have been very instrumental in saving the company money Great company, responsive, always available to assist with their product

What do you like best about Riskified?

Turn around time is incredible! Submit a chargeback and receive instant results

What do you dislike about Riskified?

There is nothing that I've experienced that I dislike

What problems is Riskified solving and how is that benefiting you?

I use Riskified for Chargebacks.

Riskified Reviews

User Rating

Rating Distribution

Do You Use Riskified?

Review Summary

Pros

Cons

Verified User in Luxury Goods & Jewelry

Sam C

Soiartze R

Marcelo R

Verified User in Apparel & Fashion

Tania C

Verified User in Retail

Verified User in Accounting

Andrea P

PAMELA D

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