BT

Benjamin T

September 17, 2026 Source: G2.com

Contextual help and enterprise scale at a fair price

What do you like best about ProProfs Knowledge Base Software?The contextual in-app help stood out immediately. Field staff get answers right inside the tools they're using instead of hunting through a separate portal, which cut down a lot of "where do I find X" questions to managers. Support has been solid too. Real answers, fast, whenever we've hit a snag. What really sold us long-term is the room to grow. Role-based access and structured permissions mean we're not going to outgrow this as we scale across locations, and it's priced well for what you get.What do you dislike about ProProfs Knowledge Base Software?It's cloud-only, so there's no offline access. If you're in a location with poor connectivity, that can be a blocker.What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?We needed something that could grow with us, not just work for today's team size. In app help has made information accessible right where people work, support has been responsive whenever we've needed it, and the enterprise-level features come at a price that fits our budget. It's a tool we can keep building on.

IM

Isabella M

August 15, 2026 Source: G2.com

Easy to Manage with Genuinely Useful AI Features

What do you like best about ProProfs Knowledge Base Software?We had ProProfs Knowledge Base Software in place as an easy-to-use common platform for our support and product teams to documentation. It delivered on that ease-of-use promise immediately, but the biggest surprise has been how far its AI features go. What do you dislike about ProProfs Knowledge Base Software? Recommendations to others considering ProProfs Knowledge Base Software?It has removed frictions around the "blank page" for documenting new features launch our team can produce high-quality drafts in seconds vs starting from zero. From outside and within, AI Search has saved so much time; instead of making team members or users open five articles and scan them for an answer then putting together the details themselves, it just provides direct, accurate summaries straightaway. What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

RB

Royan Braun

April 30, 2024 Source: Financesonline.com

I started using ProProfs Knowledgebase after there were many complaints of my customer support being slow. I used this tool to create an FAQ website, so that customers could help themselves in finding answers to their questions. I was able to put it live within few days and my customers were amazed! Thank you ProProfs!

JR

Jacqueline Raynott

April 30, 2024 Source: Financesonline.com

A tool for team projects. I wanted to create a wiki for my internal team, however, I was not looking for anything open source as I don’t have an IT team. So, once I started using ProProfs Knowledgebase, I realized the ease of this product. I was able to create the wiki in an hour and my team were on it within the next hour. It is perfect for those who don’t like their time to be wasted.

VC

Verified User in Logistics and Supply Chain

March 27, 2024 Source: G2.com

Easy Publishing

What do you like best about ProProfs Knowledge Base Software?

ProProfs replaces a legacy tool that requires content build and deployment before changes are visible to customers. I like ProProfs' straightforward approach to content creation, editing, and publishing. Content updates can be pushed immediately.

What do you dislike about ProProfs Knowledge Base Software?

ProProfs Knowledge Base could benefit from additional controls over notifications. Currently, only the account owner receives notifications about documents pending publishing. Ideally, this notification could be forwarded to various editors based on their subject matter expertise.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

Provides software documentation to our client users.

US

Uttam Kumar S

August 21, 2023 Source: G2.com

Effortless Content Creation and Management

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base lets me create and edit content using a simple and intuitive editor. I can also use templates, fonts, colors, logos, and more to customize the look and feel of my knowledge base. Another interesting aspect of the tool is its collaboration features that let my team members work together, initiate discussions through comments, and closely track every change happening in the knowledge base.

What do you dislike about ProProfs Knowledge Base Software?

As of now, I haven’t faced any noticeable drawbacks. However, I wish there were more customization options within the templates.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

I am using ProProfs Knowledge Base to create and manage documentation for my software products. It has helped me provide clear and consistent customer information and reduce support queries. It has improved SEO and driven more traffic to my website.

DM

Digital M

April 24, 2023 Source: G2.com

Seamless Integrations With Ticketing Tools

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base integrates beautifully with our ticketing system - Freshdesk. This integration helps us manage our tickets better, as every request raised by customers on the knowledge base, comes directly to our Freshdesk account.

What do you dislike about ProProfs Knowledge Base Software?

We just started using the tool, a couple of months back. For now, we are happy with the way it’s performing.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

ProProfs Knowledge Base has brought immense relief to our support team. Tickets have reduced thanks to the self-service platform we have built for customers. And the tickets that are raised are much easier to manage and resolve with the tool’s integration with our help desk system.

AG

Archi G

August 25, 2022 Source: G2.com

Perfect for knowledge sharing & collaboration

What do you like best about ProProfs Knowledge Base Software?

ProProfs offers an advanced text editor with rich formatting capabilities that makes documenting knowledge a breeze. There is also a wide variety of beautifully handcrafted templates to choose from.

What do you dislike about ProProfs Knowledge Base Software?

The tool helped us achieve our objectives of increasing document collaboration and knowledge sharing. So far, so good.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

We are using the tool to address knowledge barriers and productivity issues. The 24x7accessibility to crucial documents helps our employees make positive decisions, and the mobile friendly interface makes it easier for us to access the knowledge base on the go.

NB

Neha B

June 22, 2022 Source: G2.com

Easy creation of FAQs

What do you like best about ProProfs Knowledge Base Software?

ProProfs Knowledge Base features a rich text editor that lets users write and edit content as one would with popular document creators like MS Word. The tool offers great features, single sourcing of content, and the ability to easily import Word docs, PDF files, PPTs, and Excel sheets for creating FAQs and more.

What do you dislike about ProProfs Knowledge Base Software?

We did not encounter any major cons as whatever queries we had were promptly resolved by the technical support team.

Recommendations to others considering ProProfs Knowledge Base Software?

Remote team collaboration has definitely improved. Employee onboarding has gotten more streamlined than before. And most importantly, our remote teams’ efficiency is also improving.

What problems is ProProfs Knowledge Base Software solving and how is that benefiting you?

We started using the knowledge base tool to handle the increasing number of customer queries regarding our products. The sheer volume of the questions made it quite difficult for our team to address them all on time. Using ProProfs to create well-structured FAQs has been game-changing for us.

AR

Anonymous Reviewer

May 31, 2022 Source: Financesonline.com

Reduced Support Tickets

PROS: ProProfs Knowledge Base has enabled us to create powerful product and process documentation. It has an MS Word-like editor, which makes it easy to create training documents and user manuals.

CONS: The mobile version lags in performance as compared to the desktop version, which is much more functional.

ProProfs Knowledge Base Reviews

User Rating

Rating Distribution

Do You Use ProProfs Knowledge Base?

Benjamin T

Isabella M

Royan Braun

Jacqueline Raynott

Verified User in Logistics and Supply Chain

Uttam Kumar S

Digital M

Archi G

Neha B

Anonymous Reviewer

FTC Disclosure

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

Buyers

Makers