Prompt ai

About Prompt ai

Prompt.ai is a chatbot that answers frequently asked questions for employees when they have an IT problem. Employees can use messaging platforms such as Slack, Skype, and Microsoft Teams to chat with Prompt.ai, so they can get quick answers without having to ask the IT team. Prompt.ai integrates with IT service and support platforms such as Jira to help agents more easily answer support requests. If Prompt.ai cannot solve the problem itself, it automatically creates a support ticket for the IT team to follow up on. As Prompt.ai is an intelligent chatbot, the more you ask it the more it learns, and the solutions it comes up with improve. Prompt.ai also provides real-time analytics so you can find out which areas employees are struggling with, and which questions commonly come up. This enables you to create a better knowledge base for your company. It also saves the the IT team time answering the same questions over and over again.

Screenshots & Videos

Pricing

Free Trial Available
Starts at $4.00. Offers Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)
Freelancers

API Support

NA

Modes of Support

Online

Prompt ai Features

Show Feature Explanation

AI based Chatbots

Automated replies are sent using self-learning chatbots via artificial intelligence

Ticket Management

Facilitates in recording and organizing customer complaints into tickets and systematically track their progress until they are resolved

Known Issue Management

Helps to tackle and to manage familiar issues or routine challenges

Alerts (Escalation)

Helps to route critical tickets to the boss or in-house experts and alerting against them when such come

Prompt ai Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Essentials $4.00 $4.00 per user / month

Plan Features

24/7 Support
Content creation templates & best practices
Unlimited Employee Interactions
Messenger Bots (Slack, Teams, Skype4BU) - One Platform
Unlimited Self-service articles
Guided Article Suggestions
Rich text article editor
Import existing articles
Conversation builder
Unlimited Out-of-the-box ticketing platform integrations
Automatic employee ticket escalation
Usage Report
Active Directory Integration
Single Sign On

Advanced Custom

Plan Features

24/7 Support
Content creation templates & best practices
Unlimited Employee Interactions
Messenger Bots (Slack, Teams, Skype4BU) - Multiple Platforms
Unlimited Self-service articles
Guided Article Suggestions
Rich text article editor
Import existing articles
Conversation builder
Dedicated content creation expert
Unlimited Out-of-the-box ticketing platform integrations
Automatic employee ticket escalation
Historical ticket analysis
Incident management platform
Usage Report
Active Directory Integration
Single Sign On

Contact the vendor for detailed pricing information

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Disclaimer: The pricing details were last updated on 31/10/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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