Privy Reviews

User Sentiments

Email Marketing Features, Ease of Use, Excellent Customer Service, Effective Pop-Up Customization

Limited Email Templates, Occasional Technical Issues, Pricing Model, Limited Reporting Functionality

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Review Summary

Privy is a popular email marketing and pop-up builder app for Shopify stores, praised for its ease of use and customer service. Many users appreciate its ability to capture leads and drive sales through personalized pop-ups, abandoned cart recovery emails, and automated marketing campaigns. However, some users have reported issues with the app's pricing, limited features in the free version, and a clunky user interface. Additionally, concerns have been raised regarding Privy's use of ShareThis, which can negatively impact website performance and potentially share user data with third parties.

Pros

Privy offers easy integration with Shopify and other ESPs.
The popups are customizable and easy to target specific pages and times.
Privy provides helpful training, information, and functions to help users be successful.

Cons

The pricing tiers are based on estimated visitor numbers, which can be unpredictable.
The free version displays a Privy logo on popups.
Some users have reported that Privy slows down website load times, particularly on Woocommerce platforms.

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Reviews

Wendy R

April 5, 2023 Source: G2.com

This program is AWESOME.

What do you like best about Privy?

I love being able to see the statistics.

What do you dislike about Privy?

Nothing really. They keep improving the program.

Recommendations to others considering Privy?

Join and start using this program to help you.

What problems is Privy solving and how is that benefiting you?

Increased sales and communication. More sales and affiliates are joining.

Verified User in Luxury Goods & Jewelry

October 15, 2022 Source: G2.com

Love it! Easy To Use Email and Text

What do you like best about Privy?

I like the easy email templates. I have used other email systems that where not as user friendly

What do you dislike about Privy?

Only think I can't figure out on there is how to build a landing page.

Recommendations to others considering Privy?

I love the app. The only thing I'm not able to use it for is landing pages.

What problems is Privy solving and how is that benefiting you?

It started me with a text service and I didn't have that before.

Verified User in Fine Art

October 12, 2022 Source: G2.com

A Game Changer!

What do you like best about Privy?

I appreciate the easy access to knowledgeable support staff and their marketing advice.

What do you dislike about Privy?

I would like to see more campaign templates.

Recommendations to others considering Privy?

Just get started and don't look back. You won't regret it!

What problems is Privy solving and how is that benefiting you?

We are trying to increase customer reach and retention. We have been quite successful with our email signup campaign as well as our email promotions. Privy...

Alberto C

August 31, 2022 Source: G2.com

Privy

What do you like best about Privy?

easy to use and easy to set up. Plus it works.

What do you dislike about Privy?

the integration to zapier was a little time consuming, but we figured it out.

What problems is Privy solving and how is that benefiting you?

it helps with our lead capure. Plus the spin to win was great.

Verified User in Food & Beverages

August 25, 2022 Source: G2.com

They are great at what they do! Privy is the best!

What do you like best about Privy?

We utilize Privy's special technology for their pop-ups and email/SMS capture. It has been the best way for our business to capture contact information from our customers - way better than shopify's native capture or even klaviyo's capture.

What do you dislike about Privy?

I do not dislike anything about Privy. We primarily utilize Privy for their pop-ups and abandoned cart emails, but do not utilize much of the rest of their suite.

What problems is Privy solving and how is that benefiting you?

Email capture / SMS capture / Abandoned Cart - Privy does all of these better than anyone that we have attempted to use in the past.

Robert I

August 25, 2022 Source: G2.com

Powerful Marketing Toolkit

What do you like best about Privy?

It's very easy to create pop-ups, banners and other marketing elements. I can have any team member create them in minutes.

What do you dislike about Privy?

So many tools to choose from.. sometimes it takes a moment to find just the right one for the promotion we're running.

What problems is Privy solving and how is that benefiting you?

We were losing a lot of web site visitors. Now with an exit pop-up we're capturing a high percentage of people we would never have before.

Brie N

August 25, 2022 Source: G2.com

We Love Privy!

What do you like best about Privy?

Privy is a great tool for any business to have! My favorite things within the platform would be:

What do you dislike about Privy?

Recommendations to others considering Privy?

1. How easy it is to make updates

What problems is Privy solving and how is that benefiting you?

2. Their very helpful and attentive team

Weslie F

August 25, 2022 Source: G2.com

Privy Ups The Game

What do you like best about Privy?

Not only is the customer service amazing, but the increase in email signups and open rates is incredible! I love having a CSM to help me every step of the way.

What do you dislike about Privy?

The Privy team is always working to fix little bugs here and there, but what service doesn't have small issues here and there? The important thing is they work hard to fix them ASAP!

What problems is Privy solving and how is that benefiting you?

Privy has helped my daily email sign ups go from an average of 30 per day, to over 200 per day! My open rates have increased and I feel like I have the full support of the entire team whenever I need it, unlike all the other email service providers.

Verified User in Airlines/Aviation

August 25, 2022 Source: G2.com

Love it

What do you like best about Privy?

easy to use and easy to learn, it's one of those things you set and forget

What do you dislike about Privy?

Honestly, so far I like everything, what I didn't like was because I was doing it wrong, and they helped me correct my mistake.

What problems is Privy solving and how is that benefiting you?

Especially the automation of my emails

Michelle S

August 25, 2022 Source: G2.com

What started off as a basic lead capture service has turned into a full service platform to capture, nurture and convert your leads! Love Privy for My Business

What do you like best about Privy?

I started out using Privy for my pop-up to capture leads in multiple ways. Then decided to use them for email marketing. We set up automations, cart abadonement campaigns and weekly email campaigns.They have great customer service and sales support to assist in building out automations, if you want or need the help. I would highly recommend Privy!

What do you dislike about Privy?

The only downside to Privy is the reporting. I wish there was more detailed reporting, especially when you want to dial in on what your email subs are clicking on, so you can deliver more of what they are interested in.

What problems is Privy solving and how is that benefiting you?

Privy is enabling businesses to move leads down the funnel.

Privy Reviews

User Sentiments

Do You Use Privy?

Review Summary

Pros

Cons

Wendy R

Verified User in Luxury Goods & Jewelry

Verified User in Fine Art

Alberto C

Verified User in Food & Beverages

Robert I

Brie N

Weslie F

Verified User in Airlines/Aviation

Michelle S

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