What do you like best?
The capabilities of Priority shine through. There are a lot of options to customize each and every aspect to fit your own work processes. It is easy for users to record data keeping within the set flow. It is equally as easy for a manager to set up and maintain the work flow. It can easily be updated if something changes.
The system management tools are intuitive and useful, for example the management of users and privileges can be done with a few clicks.
I praise Priority for ease of importing and exporting data. From the built in data migration tools, to the ability to paste directly into forms, and the built in API tools which mean it is easily integrated with any other system.
What do you dislike?
The menu is large because there are so many different available forms, reports and programs. It can be overwhelming.
However his can be overcome by means of managing privileges or user favourites, to limit people seeing what they don't need to see or to give them ability to maintain their own list of most used entities.
What problems are you solving with the product? What benefits have you realized?
I use Priority on a day to day basis to manage daily tasks and to log service calls using the customer service module. The collaborative environment means my team and I are able to distribute calls fairly and always have good visibility on what everyone is doing at one time.
Each time we make a note in a service call, it is indexed in our enterprise search so we can search back through them in the future by keyword.
As a manager, I use the Business Process Management flow chart to restrict our work flow. I decide which status a service call can move to and what rules apply in each case. It helps prevent mistakes and missing out any crucial information.
The Business Process Management is also used to send automatic updates to customers when their call changes status. This maintains good communication without us having to take the time to communicate separately each time something happens.
I record my work hours in Priority which helps me track what I was working on. I am able to report on this and ensure my hours are up to date.