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PayPal Reviews

User Rating

3.5/5 (Based on 22,555 Ratings)

Rating Distribution

  • Excellent

    46.4%
  • Very Good

    2.7%
  • Average

    1.5%
  • Poor

    49.1%
  • Terrible

    0.3%

User Sentiments

Ease of Use, Transaction Speed, Wide Acceptance, Buyer Protection

Poor Customer Service, Account Holds/Freezes, High Fees, Inconsistent Refund Processing

Do You Use PayPal?

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Review Summary

PayPal is commonly praised for its secure and reliable platform, user-friendly interface, and convenient payment options. Many users appreciate its seamless integration with other financial accounts, enabling easy transfers and withdrawals. PayPal's buyer and seller protection features are also highly regarded, fostering trust and confidence among users. Additionally, PayPal's mobile app is generally well-received for its intuitive design and ease of use. However, some users have expressed concerns regarding occasional technical glitches, issues with customer support responsiveness, and limited functionality for certain regions or specific business needs.

Pros

  • Seamless integration with PayPal accounts for easy money management.
  • Easytouse interface and intuitive design for a hasslefree user experience.
  • Secure platform with advanced encryption and fraud prevention measures.

Cons

  • Occasional issues with transaction processing can lead to delays in payments.
  • Limited customer support options might not always provide timely assistance.
  • Fees associated with certain transactions can accumulate over time.

AI-Generated from the text of User Reviews

Reviews
DS

Danil Sinnathurai

March 22, 2026 Source: Trustpilot.com
Paypal is great!
Paypal! Used it many times and love it! So smooth and convenient to pay with.
Read more
W

Williams

March 20, 2026 Source: Trustpilot.com
I love my new debit card
I love my new debit card, it gives me 1% back on everything I buy! Much better than all the other credit / debit cards I have used which charge you fees
Read more
Rj

Rebecca j

March 18, 2026 Source: Trustpilot.com
In the past I found that pay pal was…
In the past I found that pay pal was really frustrating but all being said in recent years pay pal seems to be one of the leading companies in the market and seem to really value their customers well now so al in all fantastic thankyou x
Read more
H

Hitch

March 13, 2026 Source: Trustpilot.com
Immediate Assistance!
Just here to say Ghofrane from customer support solved a problem I had with one of my cards in just few minutes.

Thank you.
Read more
M

MrCocacola477

March 11, 2026 Source: Trustpilot.com
Brilliant service, helpful, efficient
Brilliant service, helpful, efficient.
Read more
MR

Michael Raleting

February 20, 2026 Source: Trustpilot.com
This company has served me well since…
This company has served me well since 2022, I'm in South Africa and I've been using this digital wallet to receive and transfer funds internationally, thanks for keeping up constant updates on any changes that takes place in the platform, prioritizing user's security, and enabling me to continue getting paid as a freelance.
Read more
JM

John-Michael Meehan

January 29, 2026 Source: Trustpilot.com
Paypal has made some huge improvements
Paypal has made some huge improvements. I have been a PayPal customer for 4 years, I began using the platform two years ago as a payment provider for my online shop, I have also utilized Stripe, Square, Wix, and others. It is evident that PayPal strives to meet industry standards while providing the best possible protection for merchants. In my opinion, they are the superior choice, which led me to transition to using them exclusively on my site a few months ago. My recent experience with a dispute further reinforces this trust; after speaking with their support, it is clear they are doing everything possible to ensure a fair resolution. This level of commitment is why I rely on them.
Read more
WN

WK Ng

December 18, 2025 Source: Trustpilot.com
PayPal prevented a scam
Managed to get my money back from an online scam seller.
Bought an item online which was priced at $14. Used PayPal to make payment but was charged almost 50 times more. Immediately raised a problem via PayPal and managed ti get the whole amount refunded. PayPal lived up to its promise in protecting its user.
Read more
JT

Jeanne Éloïse Tremblay

July 11, 2025 Source: Trustpilot.com
I was scammed out of 1260$, the issue was resolved in 30 min.
I had an unrecognized charge of 650 pounds on my paypal account, 1260CAD$ were took from my bank. I called them to open a dispute, and got the refund in less than 30 min. I was very scared. But now Im very happy. Thank god. Congratz paypal.
Read more
c

carol

July 4, 2025 Source: Trustpilot.com
I had a dispute with HP
I had a dispute with HP. (computers) overva refund of £999.00 it had gone on for all but 3 weeks. Thank goodness I paid with PayPal. They got me mymoney back within 5 days in my bank sorted. I cannot thank paypal enough. Or warn anyone never deal with HP .
A girls called Shine delt with my case efficiently, kindly knowledgeable and extremely friendly I thank her
Read more

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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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