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Patriot Payroll Reviews

User Rating

4.8/5 (Based on 4,335 Ratings)

Rating Distribution

  • Excellent

    86.7%
  • Very Good

    9.2%
  • Average

    1.2%
  • Poor

    0.6%
  • Terrible

    2.4%

User Sentiments

Ease of Use, Excellent Customer Service, Affordable Pricing, Accurate Tax Filing

Lack of Integrations with Time Tracking Apps, Limited Customization Options, Lack of Advanced Payroll Features, Inconvenient Customer Service Hours

Do You Use Patriot Payroll?

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Review Summary

Patriot Payroll receives mixed reviews from users. Many appreciate its user-friendly interface, comprehensive features, and responsive customer support. However, some users express dissatisfaction with its limited customization options, occasional technical glitches, and lack of integration with certain accounting software. Additionally, pricing concerns are raised, with some users finding the cost to be higher than expected. Overall, opinions vary, with some users highly recommending the software while others suggest considering alternatives.

Pros

  • Ease of Use: Intuitive interface and simple navigation make it userfriendly for businesses of all sizes.
  • Comprehensive Features: Offers a wide range of payroll functions, including tax calculations, direct deposit, and employee selfservice.

Cons

  • Limited Reporting Capabilities: May not provide the robust reporting options required by larger businesses.
  • Customer Support Issues: Some users have experienced delays in customer support response times.

AI-Generated from the text of User Reviews

Reviews
P

Pitsa

March 30, 2026 Source: Trustpilot.com
The process for a first timer like me…
The process for a first timer like me was easy enough. Your videos were extremely helpful. And your employees were always there to answer all my questions. Patient, polite, and professional. Thank you.
Read more
T

Thomas

March 26, 2026 Source: Trustpilot.com
No software is any better than its…
No software is any better than its support and Patriot Software support is excellent.
Read more
S

STEVEN

March 26, 2026 Source: Trustpilot.com
Easy and user friendly
Easy and user friendly. The support staff is amazing in their knowledge when assisting you with a concern.
Read more
R

Ross

March 26, 2026 Source: Trustpilot.com
Great help with payment to employees…
Great help with payment to employees issues
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I

Irene

March 26, 2026 Source: Trustpilot.com
Excellent customer service!
Excellent customer service!
Read more
TM

Todd McCarty

March 25, 2026 Source: Trustpilot.com
Late night question
Question regarding tax filings emailed support after hours had answer by the next morning!
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R

Rick

March 25, 2026 Source: Trustpilot.com
Great for us with Little Experience with Payroll
I lead a very small religious non-profit org. When I decided to move to a third-party payroll platform I did so with fear and trepidation. I am happy to say that Patriot Software has been great to work with and I love their payroll platform. Especially in the beginning I had to chat with their support staff and they were always very helpful.

I recommend them highly.
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V

Vance

March 25, 2026 Source: Trustpilot.com
Patriot software help is the absolute best!
Everytime I have to call patriot the representatives are personable, knowledeable and very helpful. I would give 6 out of 5 stars if I could.
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B

Beth

March 24, 2026 Source: Trustpilot.com
Great Payroll Solution for Small Businesses
We evaluated several payroll platforms before ultimately choosing Patriot, largely because of their U.S.-based support—and that decision has paid off. Their chat support has been consistently responsive and helpful, and on the occasions I’ve called, I’ve received the same high level of service.

The setup and configuration process was smooth, and we’ve experienced no issues so far. As a small business, ease of use and reliability are critical, and Patriot has delivered on both.

The reporting functionality and direct deposit features have been significant upgrades from our previous provider, and the pricing is very reasonable for the value offered.

Overall, Patriot has made payroll a much more streamlined and stress-free process. I would absolutely recommend it to other small businesses.
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LW

Larry Wall

March 24, 2026 Source: Trustpilot.com
I had a small problem regarding a...
I had a small problem regarding a modification to my payroll. When I reached out to customer support, the response was timely and extremely helpful, enabling me to resolve my problem immediately. I have been a customer of Patriot for several years and have found their product accurate and easy to use.
Read more

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