PatientXpress

About PatientXpress

Deep Dive with Clara AI

PatientXpress is a cloud-based AI dental engagement and analytics platform that works alongside any existing practice management software to automate communication, streamline workflows, and deliver real-time insights across the entire patient journey. Rather than replacing the tools dental teams already rely on, PatientXpress enhances them by adding an intelligent layer of automation and data intelligence on top. Over 1,500 dental practices globally trust the platform, from independent dentists to multi-location Dental Service Organizations. At the core of PatientXpress is a suite of AI-powered communication tools including Voice AI for intelligent call handling, Smart Caller ID for instant patient recognition, two-way texting, an AI Smartbot for automated query resolution, and automated reminders for appointments, recalls, and reactivations. Every patient interaction is logged, tracked, and accessible from one centralized dashboard. On the clinical and operations side, PatientXpress automates digital patient intake forms, real-time insurance eligibility verification, e-prescription delivery to pharmacies in under one minute, treatment plan management, and post-visit survey and review collection. Billing is simplified through integrated merchant processing, digital payment collection, and automated balance follow-ups. Practice owners and DSO managers gain full visibility into performance through a live AI analytics dashboard covering revenue trends, provider productivity, no-show patterns, call outcomes, and patient retention across single or multiple locations. PatientXpress integrates with OpenDental, Dentrix, Eaglesoft, Practice-Web, EZ2000, HubSpot, GoHighLevel, RingCentral, WhatsApp, and 30 plus additional tools through a built-in marketplace. The platform is fully cloud-based, HIPAA-compliant, and most practices go live within one business day.

Screenshots & Videos

Multi-Provider Appointment Scheduling and Calendar Management

Centralized Two-Way Patient Texting and Messaging Inbox

AI-Powered Email and Communication Template Designer

Pricing

Free Trial Available
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)
Desktop App (Windows, Mac)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep)

PatientXpress Features

Show Feature Explanation

Dental Features

Charting

Create a patient chart with all the vital information in one concise view about the patient care

Dental Imaging

Facility to evaluate patient’s oral health using X-rays and Imaging techniques

Treatment Planning

Facility to outline the patients’ problems and make prognoses

Patient Queue

Allows to virtually control patient queue and connect to the doctor

SOAP Notes

To write admission notes (subjective, objective, assessment, and plan) in the patient charts.

Patient Portal

Facility for patients to access personal health information from anywhere

HIPAA Compliant

Offers security over the collection of sensitive data and uphold to protect the integrity of PHI

Third-party Integration

Offers synchronization with third-party applications

Reminders

Sends important reminders through email to attendees

Patient Records Management

Manages and records all necessary and vital data about a patient.

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Appointment Management

Helps to manage patient-doctor appointments in an orderly manner

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Dental Practice Management Features

Integration with Dental Devices & Systems

Compliance & Data Security

Patient Communication & Reminders

Document & Imaging Management

Treatment Planning & Clinical Charting

Billing, Insurance & Claims Management

Appointment Scheduling & Calendar Management

Patient Management & Electronic Dental Records

Inventory & Supply Management

Reporting & Analytics

PatientXpress Pricing

Free Trial

Available

No Credit Card Required, Get Started for Free

Pricing Options

Premium Plans ( Subscription )

Book Demo Custom

Please book a completely free demo with us for the product that you intend to use for your dental practice.

Start Free Trial

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PatientXpress FAQs

What is PatientXpress?

PatientXpress is an AI-powered dental practice management platform that helps dental offices automate scheduling, insurance verification, patient communication, billing and more in one unified system.

Who is PatientXpress designed for?

PatientXpress is built for solo dentists, front desk staff, clinical teams and dental service organizations (DSOs) managing single or multiple locations.

What makes PatientXpress different from other dental software?

Unlike traditional dental software that handles only one or two functions, PatientXpress brings AI intelligence to every touchpoint from the first patient call to final billing in one unified platform.

Does PatientXpress integrate with my existing dental software?

Yes. PatientXpress integrates deeply with OpenDental, Dentrix, Eaglesoft, Practice Web, EZ2000 and 30+ other tools with real time data sync.

How does real time insurance verification work?

PatientXpress automatically verifies every patient's insurance eligibility in seconds before their appointment, eliminating manual calls and reducing claim denials with 98% verification accuracy.

Is PatientXpress HIPAA compliant?

Yes. PatientXpress uses bank level encryption and is fully HIPAA compliant to ensure patient data is always protected and secure.

How long does setup take?

Most practices are up and running in under a day. PatientXpress handles the technical setup and provides live remote training within 2 hours.

Does PatientXpress support e-prescriptions?

Yes. PatientXpress allows you to send e-prescriptions directly to pharmacies in under one minute, fully paperless and HIPAA compliant.

What analytics does PatientXpress provide?

PatientXpress provides real time AI driven analytics including revenue trends, no show patterns, provider productivity, patient retention insights and call intelligence all in one dashboard.

Does PatientXpress support multiple locations?

Yes. PatientXpress is built to support DSOs and multi-location practices with centralized analytics, standardized workflows and role based access control across all offices.

What communication tools are included?

PatientXpress includes two way texting, VoIP calling, AI smartbot, team chat and automated appointment reminders all in one centralized communication hub.

How does PatientXpress help reduce no shows?

PatientXpress sends automated appointment reminders via text and email to patients before their visit, significantly reducing no show rates and keeping your schedule full.

What payment solutions does PatientXpress support?

PatientXpress supports merchant processing and digital payments with integrations including Elavon, Authorize.Net, Card Connect and more for simplified billing and collections.

Is there a mobile app available?

PatientXpress is accessible via web app from any browser, making it available on any device including desktops, tablets and mobile phones without needing a separate app download.

How much staff time can PatientXpress save?

Practices using PatientXpress save an average of 140 hours of staff time per month by automating repetitive tasks like call handling, data entry and insurance verification.

How does the PatientXpress Voice AI work?

PatientXpress Voice AI answers every incoming call automatically, identifies the patient the moment they call using Smart Caller ID, and pulls up their full patient history, appointment record, and outstanding balance in real time. Routine requests such as appointment confirmations, reminders, and basic queries are handled without any staff involvement. All calls are transcribed, logged, and tracked automatically so the front desk always has a complete record of every patient interaction.

How do the automated campaigns and reminders work in PatientXpress?

PatientXpress includes a built-in campaign engine that automatically sends appointment reminders, recall notices, reactivation messages, birthday greetings, review requests, and unscheduled treatment follow-ups via text and email. Each campaign is fully automated, trackable, and runs in the background without requiring any manual effort from staff,

How does the digital patient intake and forms feature work?

Patients receive a link to complete their intake forms online from any device before their visit. The completed forms are automatically converted to a PDF and pushed directly into the connected practice management system with zero manual data entry required. Forms are fully customizable, available in multiple languages, and HIPAA-compliant, replacing paper clipboards and manual filing entirely.