An all-in-one software that looks after everything from managing your entrants to handling the judging part and form submissions. It lets you design your own uncomplicated submission form with its form builder. A judging platform that is integrated with the entire award software makes selecting the winners easier. The Awards Website Builder from OpenWater Awards helps your website realise its true potential at every stage of the awards process and also ensures that your website gains optimum publicity from it. Its Revenue Engine tool helps you gain revenue throughout the award cycle, so that even if you don’t make up for the cost of the process through entry fees, you’re never at loss.
|Support||Business Hours Online||Customer Type||Individuals Medium Business Small Business|
|API||Contact||Arlington, VA / 202-765-0247|
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Pros: In our organization the greatest asset for this software is the ability to host multiple sites. We're able to put application opportunities on separate secure platforms, each for different audiences.
Cons: The round options and judging settings are not automatically user-friendly. Another staff member had to spend some time explaining the features in detail before anyone from my team could use the product. For instance it isn't clear that the open round automatically has judging set up based on which program type is selected. And there is no testing feature- in order to test the application portal you must open the submission round. We also had to switch which staff would have super-user status since only two are allowed.
Overall: My company is using OpenWater to accept grant application submissions from individual faculty. Other departments also use the platform to accept student fellowship and volunteer applications. Overall we are able to do what we need, however there is no easy way to reveal blinded submissions for judging rounds. We're still in the building stages- and we like that we can build one round at a time instead of needing to have the judging settings set up before accepting applications.
Pros: I love how it is customized to our needs and wants. Its fairly user friendly.
Cons: There isn't much I don't like. Its is very robust system and perhaps that could be the only downfall. There is so much to it.
Overall: The experience has been outstanding. We have been able to take several outdated processes and make them all online and in one unique system. We have designed something completely for us and by us. The best part of the experience (not to take anything away from the software) has been your people. They have been amazing to work with and wouldn't have it any other way.
Pros: We manage two educational awards using OpenWater. It does everything we need it to do (and more that we don't use). Customer support is second to none. Navigation is pretty solid and the software provides lots of opportunity to craft the application to exactly what we need to adjudicate submissions. Also easy to archieve past years programs and clone for current year.
Cons: Not so much the software as it might be my memory. Using it two years now, on two award programs that run almost concurrently, I had to reach out for assistance as I couldn't find answers to questions. Online support material is very good, but like many, I find the chat feature, or a phone call is faster to resolve my needs. Not an OpenWater issue, but the foreign exchange stings a bit when paying in Canadian dollars.
Overall: Overall - very pleased. The product offers all the flexibilty we need, and is backed by a caring, talented, responsive customer support team.
Pros: The OpenWater software is extremely user friendly and easy to use. I built our program from the ground up and my account manager was there to help me every step of the way. Because I was able to build the program myself I got exactly what I wanted and was able to help my users troubleshoot any issues that came up.
Cons: We have a very complex grant application that we are running through OpenWater. There are a few limitations on functionality given the complexity of what we need, but the team was still able to make every area work with little stress on our end.
Overall: We have been very happy with OpenWater and plan to continue using the software. The customer support is so fantastic and timely, anytime issues or questions arise they are right there to help you within minutes.
Pros: So easy to use, the software has self explanatory navigation, intuitive organization and all the functionalities we need for our awards programs.
If issues do arise (though not that often!), the immediate customer support and service streamlines our work-flow and save us time and headaches. The OpenWater team truly does respond within 10 minutes of opening the chat box, which hovers conveniently but covertly on every page of the site when you are logged in as primary admin. (Shout out to the rep who always provides instant solutions!)
The platform is ever improving. We are always finding new updates within the interface and its capabilities that are obviously informed by customer feedback. They truly are the most receptive and adaptive team we've worked with.
Cons: If the software team weren't so amazingly immediately responsive, we could have small grievances to list in this cons corner, but all gripes are attended to and abolished within the same day they are discovered. So the only issue this leaves us with is one that really does have a solution, but one that requires more funds: We have multiple awards programs running at once, and although the upgrade is available to have additional programs open simultaneously, it would be an economical advantage to be able to have at least one more program live within the payment plan we are currently using. This wish aside, OpenWater and their team have been nothing less than one of our best investments to date.
Overall: 10/10 would recommend.
Pros: Easy for users and admin. We use it only once a year. The knowledge base is good
Cons: The reporting needs work. Most reports come in Excel. Need better tools
Pros: We love the look of the platform and details. It is also easy to use.
Cons: A few items are not changeable but still overall very good.
Overall: Excellent staff and customer service!
Pros: It's easy to use, is developed for grant professionals and their needs, our applicants have detailed yet simple applications they can finish in a single sitting. The print out for the reviewers is also really nice and our reviewers can easily add their scores and comments. So simplistically manageable.
Cons: It would be wonderful to have a budget format imbedded into the system so eliminate how many uploads our applicants have. The budget form would have to function quite like excel so it would tabulate grant budgets, even over several years.
Pros: - It integrates well with our CRM but still flexible for users to find/create/consolidate when needed
- Clear workflow for admins to manage programs, including dates, forms, reports, rules, communications
- Awesome customer service. Seriously.
- All "programs" can function together (other abstract management software programs have issues flowing data between functions or are managed by service reps who never cross over)
- Staff works hard to understand our needs and keep us on track
Cons: - App still in development, but scheduled for beta release in 2019
Overall: We needed an abstract management program that integrated with a very challenging database to collect abstracts (from new and pre-existing users), process payments, assign abstracts to reviewers, develop a schedule/program and publish an app. Other programs we've used has issues where users would have issues signing in/signing up, data wouldn't flow correctly between steps and automatic steps (like building a program or assigning an abstract) became administrative burdens. OpenWater has hands down the best customer service we've experienced with any vendor to-date and helped us create a program that resolves these issues on the front end and manages the programs with ease throughout the event.
Pros: The ease of reporting -- we're essentially able to set up the reporting that makes sense for us + the reports we do use help us develop go-to-market plans, stay ahead of churn, etc.
Cons: From a design perspective, the site could be more exciting to look at. That has nothing to do with the functionality, though - just a visual note.
Overall: My overall experience with OpenWater is positive. I think the difference is made by the round the clock support staff that is always willing to provide clear solutions to issues and work with us to overcome even the silliest of issues.
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