Opensend Reviews

I like that Opensend offers a 'set and forget' kind of experience, making it very convenient to use without constant oversight. The whole suite is great and very easy to set up, which makes the initial setup pretty easy.

I find maintaining separate flows kind of annoying, but I guess it comes with the territory.

I use Opensend for identity resolution, which helps me with IDing unidentified visitors.

I really love the integration with Opensend. It's super easy and makes it simple to deploy in a matter of minutes. We use it in conjunction with Klaviyo to reengage users via email, and the process is also super easy. The users we identify through Opensend are engaged, and their data seems spot on. The accurate data helps us reach the correct people, even if they didn't sign up directly with us.

What could be improved is their analytics on their site to get a little bit more clarity and visibility into what's working. Also, the way to handle suppression of users that don't wanna receive emails from us could be a little bit more clear. We have created internal processes of our own as we interacted with Opensend, but it would have been nice to have some best practices on how to maximize Opensend while not harming our deliverability.

Opensend identifies traffic that doesn't interact with our brand and allows us to reengage them via email, even if they abandon the site.

I've brought Opensend into two different companies I've worked with and tested them against two of their competitors throughout that time, and they always net out to be the best option on the market for resolving unknown website identities and extending the cookies for abandon flows on known identities.

All platforms seem to struggle with this, but I wish there was stricter attribution metrics on the Opensend dashboard. When reporting on revenue generated from Opensend, the numbers are definitely elevated. But regardless, the Opensend Connect and Reconnect tools bring us more subscribers and revenue than we would have made without them without a doubt.

Increasing our email subscriber list to gain access to communicating to more site visitors than are initially subscribing to our emails. Capturing more email subscribers in our abandon flows than Shopify or Klaviyo can capture with their cookie expiration timelines. More revenue generated from new customers stuck in the consideration phase.

I like how complete the Opensend dashboard is; it looks very crisp and is easy to follow. I really appreciate the white glove support team because they set up everything and communicate a lot, coming up with insights and ensuring the flows work okay. They're very hands-on. I like that we can track everything pretty accurately on Klaviyo and the Opensend dashboard, and the numbers match. I also like that there are always new things being published on Opensend and that it's very granular, allowing us to choose how many people we want and set conditions, which is something many identity resolution software doesn't provide. That's pretty good. The credit system is straightforward and easy to understand, and you can choose how engaged people need to be. The dashboard makes it really easy to track how lists are performing without having to split every campaign or flow on Klaviyo, saving a lot of time. The initial setup was super easy, done in a couple of hours, with a lot of help from their team. We had to do very minimal work.

Some things that could be improved. I'd like to see more analytic features on the dashboard itself, like life cycle, churn risk, and everything. I like the revive program to be able to identify a little bit more people. And, for it to be automated without having to upload lists manually. An integration or something, that would also be very helpful.

I use Opensend to grow client lists and generate incremental revenue. It helps reconnect with people who bounced, like purchasers, without relying on slow communication methods like direct mail. Opensend has improved client list growth, especially when struggling with deliverability issues.

I like Opensend because it's super easy to onboard, with a very responsive onboarding team. They respond quickly to any changes in our existing CRM stack, usually within twenty-four hours. This ensures I never have to worry about people getting the wrong messaging. It plays incredibly well with Klaviyo, which adds great value to our workflow. The initial setup was pretty easy and very hands-off. We just connected our CRM accounts, and we were off and running.

Nothing so far.

I use Opensend to identify visitors who my usual tech stack can't recognize, triggering more flow emails and increasing revenue.

It was so easy to set up. I did the integration myself without any help from IT. The Opensend team set up the targeting metrics and advised on the email flow. We kicked off with an existing flow, but plan to modify it.

Our overall email deliverability score is taking a hit and has dropped to fair from all of the unsubscribes and spam reports, but we are working with the Opensend team and our email agency on fixing this.

This has improved our sales from our retargeting and abandonment flows.

I like how our agency has a helpful team to assist in billing, integration, setup, and other technical information we would need. We have a Slack channel our agency shares with Opensend, so getting support is quick and easy. We also have dedicated reps for each of our Opensend clients. The initial setup was very easy, as we had an Opensend rep walk us through the process.

N/A

I use Opensend to collect more email profiles for clients, helping grow our email list and convert them into revenue and paying customers.

Onboarding was straight forward and we were profitable as soon as we launched. We also got a free trial which helped proved proof of concept.

It is slightly on the pricey side for a basic subscription/

Opensend is helping us with email list growth! We are growing our list a lot faster thanks to open send.

I like that Opensend provides a service I didn't know existed, which is really helpful for lead generation. The daily email delivery works well, and I value the ability to suppress known contacts. It was also very easy to set up.

Can't think of anything yet

I use Opensend for lead generation, specifically grabbing leads from website visitors. The daily email delivery is good, and I can suppress known contacts.

I love how easy it is to set up Opensend. The ability to quickly connect with potential customers who visited our website but left without sharing their contact information is incredibly valuable. Opensend immediately helps us start reaching these prospective customers, which aids in converting more site visitors into actual customers. I appreciate how seamlessly Opensend integrates with other tools we use, like Shopify and Klaviyo, making the entire setup process straightforward and efficient. The support team is excellent, as they quickly helped us correct an issue we faced with Klaviyo integration, ensuring our workflows run smoothly.

Nothing so far

I use Opensend to connect with website visitors, increasing customer conversions. It's easy to set up and integrate with Shopify and Klaviyo, enabling immediate outreach to potential customers.