get-free-advice
Clara Icon MEET CLARA - THE AI BEHIND SMARTER SOFTWARE CHOICES
Get Started
/*
Loading...
*/
Odoo CRM Reviews

User Rating

4.8/5 (Based on 209 Ratings)

Rating Distribution

  • Excellent

    87.1%
  • Very Good

    8.1%
  • Average

    3.4%
  • Poor

    1.4%
  • Terrible

    0%

User Sentiments

Ease of use, Customizable Modules, Extensive Integrations, Sales Management Capabilities

Outdated User Interface, Occasional Performance Issues, Complex Configuration, Inadequate Customer Support

Do You Use Odoo CRM?

Write a Review

Review Summary

User reviews of Odoo CRM highlight its ease of use and customizability, particularly for managing customer data, sales pipelines, and inventory. Users appreciate the integrated platform, which connects CRM functionalities with accounting, marketing, and other modules. While Odoo CRM is lauded for its flexibility and cost-effectiveness, some users mention challenges with data importing, limited reporting options, and a somewhat outdated user interface.

Pros

  • It's easy to use and provides a lot of features
  • It's inventory system is very good and userfriendly
  • It can be integrated with any thirdparty system
  • It has a great user interface and supports Odoo CMS

Cons

  • There is no live dashboard in the CRM
  • It's a bit complex for beginners, and there is a learning curve.
  • Needs more customization to make each module work as intended.
  • It's not user friendly, and finding specific tasks can be tricky.

AI-Generated from the text of User Reviews

Reviews
VS

Verified User in Information Technology and Services

November 3, 2026 Source: G2.com
A Powerful CRM With Excellent Integration
What do you like best about Odoo CRM?Odoo CRM feels like it covers the whole sales pipeline, capturing leads to handle customers in all possible branches. It allows them to integrate with other Odoo products and supports the whole Odoo ecosystem. The problem with CRMs generally is that they are data heavy, making the overall UI and process much more boring and input heavy, but Odoo doesn't feel like it's boring; that's a major plus.What do you dislike about Odoo CRM?Odoo CRM is feature-rich, but that also makes it harder to start initially, and overall, maintaining all of it in many edge cases becomes overwhelming. UI is generally good, but navigating different apps and screens feels mostly complicated. Also, creating cross-module reports needs additional configs to be done manually. The overall guidance of workflow can be made simpler and straightforward.What problems is Odoo CRM solving and how is that benefiting you?The biggest benefit is visibility (which is obvious when I have added everything end to end in raw data), but still representing and calculating it matters, so it's useful in many businesses and management. It has many features, like plans, automated assignments, scheduled reminders, pipeline stages, and so on. I find the reporting and forecasting features useful for pipeline health, expected revenue, lead sources, and sales performance.
Read more
TG

Teja G

October 27, 2026 Source: G2.com
Efficient Lead Management but Needs UI Improvement
What do you like best about Odoo CRM?I really like that Odoo CRM is user friendly. Its ability to customize pipelines according to business needs is great. It helps us organize and manage leads in one place, making it very helpful for monitoring lead status and communication with our leads. The initial setup was very easy and basic.What do you dislike about Odoo CRM?Sometimes, data gets scattered in Odoo CRM, and it becomes very difficult to organize the targets and the studies of our targets. If the interface were more user-friendly and smooth, it would make things a lot easier.What problems is Odoo CRM solving and how is that benefiting you?Odoo CRM helps us organize and manage leads in one place, making it much easier to track follow-ups and sales activities. It’s very helpful in monitoring lead status and communication with our leads.
Read more
ER

Emmanuel R

September 22, 2026 Source: G2.com
CRM completo y fácil de usar, con excelente soporte y gran relación calidad-precio
What do you like best about Odoo CRM?It has a very good and easy-to-use interface. It is a CRM that practically serves everything a company needs, as you can install modules and it also has excellent support. In our case, we use integrations related to an advertising agency and it gives us very good performance, especially for the price it has. There are also some integrations with artificial intelligence, depending on the modules you have installed for your business.What do you dislike about Odoo CRM?Odoo heavily depends on the company that implements it in your business. Therefore, it is important to find a good implementation partner; otherwise, you may suffer a lot throughout the process.What problems is Odoo CRM solving and how is that benefiting you?Everything, literally Odoo has a specific module for all the needs of a company and if it doesn't have it, its code is really easy to modify to implement it yourself.
Read more
MB

Mst Nazma B

September 20, 2026 Source: G2.com
Flexible CRM with High Customizability, Some Setup Challenges
What do you like best about Odoo CRM?I really like Odoo CRM's user-friendly interface and high customizability, especially the drag-and-drop kanban view for tracking sales pipeline progress visually. The integration with other Odoo modules like Email Marketing and Invoicing is seamless, creating a smooth and connected workspace. The automated lead scoring tool is invaluable for prioritizing high-value prospects efficiently, while the pipeline activity planner ensures no follow-ups are missed by scheduling next actions directly within the opportunity card. This helps our team stay organized and focused on the right deals.What do you dislike about Odoo CRM?While Odoo CRM is highly powerful, the initial setup and configuration can be a bit complex for non-technical users. It takes some time and training to fully understand how to customize the modules perfectly. Additionally, the reporting dashboard, although very detailed, can sometimes feel a bit overwhelming and could be simplified for quick, daily overview statistics.What problems is Odoo CRM solving and how is that benefiting you?Odoo CRM centralizes customer data, streamlines sales workflows, automates tasks, and provides real-time insights, saving us time and ensuring no follow-ups are missed.
Read more
HL

Harold L

September 11, 2026 Source: G2.com
Dashboards visuales que facilitan el seguimiento del pipeline y los reportes
What do you like best about Odoo CRM?The ease of tracking the development of our sales pipeline allows us to generate reports in a simple and very visual way, especially thanks to the dashboard function.What do you dislike about Odoo CRM?Uploading contacts or companies in bulk is a challenge. I think it lacks more ways to synchronize, for example, with Excel files.What problems is Odoo CRM solving and how is that benefiting you?For us, it solves the issue of annual sales projection, with quarterly controls in the different states we have defined according to our pipeline. Additionally, it provides traceability by seller, by country, and by product type.
Read more
VS

Verified User in Computer & Network Security

June 24, 2026 Source: G2.com
Streamlined Sales with Odoo CRM’s Automation and Intuitive Pipeline
What do you like best about Odoo CRM?
Odoo CRM helps streamline the sales process by keeping leads, opportunities, and customer interactions organized in one place. Its automation features, intuitive pipeline view, and seamless integration with other business applications help improve productivity and visibility, ultimately supporting better overall sales efficiency.
What do you dislike about Odoo CRM?
Odoo CRM can sometimes feel complex to configure and customize, particularly for organizations with unique sales processes. Some of the more advanced features may require extra setup, training, or technical expertise to use effectively, and performance can become an issue if workflows and data aren’t managed properly.
What problems is Odoo CRM solving and how is that benefiting you?
Odoo helps address the challenge of managing customer data, sales opportunities, and follow-up activities when they’re spread across multiple systems. By centralizing CRM information and automating routine tasks, it improves visibility into the sales pipeline, supports better team collaboration, and lowers the risk of missed opportunities.
Read more
VM

Vikash M

June 16, 2026 Source: G2.com
Great E-commerce Store Management for My Small Clothing Store
What do you like best about Odoo CRM?
Their e-commerce store management is great been using it for a while for my small clothing store.
What do you dislike about Odoo CRM?
Their isnt something i dislike about odoo except of their sales team calling uneccessary in the beginning.
What problems is Odoo CRM solving and how is that benefiting you?
odoo is helping me manage my small clothing store and have great dashboard and payment mode integration.
Read more
IS

Ishan S

June 10, 2026 Source: G2.com
Good Visibility Across Leads, Meetings, and Ongoing Opportunities
What do you like best about Odoo CRM?
I work as a Dietician & Nutritionist, manage a homeopathy clinic, and also create health education content. What I like most about Odoo CRM is that it helps me keep consultation inquiries, wellness program leads, contact details, follow-ups, meetings, and communication records organized in one place. The pipeline view is simple to use and makes it easy to see where each lead stands without checking multiple screens. I regularly use lead management, opportunity tracking, activity scheduling, meeting management, contact records, and notes. These features help me manage new inquiries, follow-up discussions, and potential program enrollments more efficiently. Having activities, meetings, emails, and lead information connected together saves time and reduces manual tracking work. I also like that scheduled activities and meetings remain visible alongside lead records, which makes it easier to plan follow-ups and keep communication organized when handling multiple inquiries at the same time.
What do you dislike about Odoo CRM?
Recommendations to others considering Odoo CRM?
The system also performs well during daily use. Opening lead records, updating activities, moving opportunities through the pipeline, and checking follow-up information feels smooth and responsive. Reporting and pipeline visibility are useful for reviewing ongoing opportunities and planning future communication. Another useful thing is that important information stays connected instead of being scattered across different tools, which makes reviewing previous interactions faster and helps me stay updated on ongoing activities without spending extra time searching for details. Overall, Odoo CRM offers a good balance of ease of use, straightforward implementation, useful integrations, reliable performance, and a practical number of features. I use it regularly, and it helps keep clinic-related inquiries, wellness program discussions, follow-ups, and health education outreach activities more organized and easier to manage.
What problems is Odoo CRM solving and how is that benefiting you?
I like that Odoo CRM keeps leads, activities, and communication connected, but when a lead has many meetings, notes, emails, and follow-ups attached to it, reviewing the complete history can sometimes take a little extra time. All the information is available, though I occasionally need to open multiple sections to see everything in detail.
Read more
KM

Kritika M

June 7, 2026 Source: G2.com
Easy to Navigate CRM That Makes Tracking Progress Simple
What do you like best about Odoo CRM?
Unlike other their crms it is very easy to nagivate and track progress on
What do you dislike about Odoo CRM?
Nothing really, but if it was less customisable it would make decision making easier. But that’s not a con
What problems is Odoo CRM solving and how is that benefiting you?
Tracking lead progress is the P1 problem it solves.
Read more
DM

Dipika M

June 2, 2026 Source: G2.com
Odoo Makes Sales Management and Reporting Effortless
What do you like best about Odoo CRM?
.We use odoo for sales and reporting and it has been really good in that,one of the easiest customer sales management software i have used for my company
What do you dislike about Odoo CRM?
We do nto use odoo for everything as we also have other CRM tools so odoo has been great in what we use it for
What problems is Odoo CRM solving and how is that benefiting you?
Odoo is helping us in managing sales, billing and client management and in that odoo crm has been a great partner, the integrations are very easy to other softwares
Read more

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

icon

Buyers

Looking for the right SaaS

We can help you choose the best SaaS for your specific requirements. Our in-house experts will assist you with their hand-picked recommendations.

icon

Makers

Want more customers?

Our experts will research about your product and list it on SaaSworthy for FREE.

Get Listed