Nextiva Reviews

What do you like best about Nextiva?I like being able to use my desk top or an app on my cell phone without having to forward calls plus the ease of the admin portal after you get used to it.What do you dislike about Nextiva?had a couple phones not show up even after removing and adding back in, on the positive side their support answered right away and stayed on the phone until everything was corrected. that talk you right through getting it added back in so you learn from it.What problems is Nextiva solving and how is that benefiting you?communications across multiple sights, states, countries and hard phone and soft phone capabilities.

What do you like best about Nextiva?User-friendly, intuitive, reliable and there is a great support teamWhat do you dislike about Nextiva?The mobile application could use some improvements and the desktop application can be a little buggy depending on your computer and connectionWhat problems is Nextiva solving and how is that benefiting you?Every time I reach out to support I am assisted very quickly.

What do you like best about Nextiva?It's easy to use, doesn't have any connection issues or dropped call issues and it's easy to train new employees on it.What do you dislike about Nextiva?It's hard to use at home without a laptop or ipadWhat problems is Nextiva solving and how is that benefiting you?Currently don't have many issues

What do you like best about Nextiva?.Ease of use, easy to train people to useWhat do you dislike about Nextiva?Sometimes it’s hard to use on the cell phone, easier on a regular phoneWhat problems is Nextiva solving and how is that benefiting you?None at this time

What do you like best about Nextiva?The pricing is great, and the platform is really easy to use when I’m reviewing rep performance and listening to call recordings. Overall, we find it very straightforward and user-friendly.What do you dislike about Nextiva?There are multiple UIs that I sometimes have to navigate between—for example, the main page with the phone line and another page for recordings. These really should be combined into a single UI.What problems is Nextiva solving and how is that benefiting you?Nextiva is really great about offering flexible month-to-month pricing for lines we can assign to offshore reps. That flexibility is a big plus for us, and it works better than the contracts most providers require.

What do you like best about Nextiva?I like Nextiva’s user-friendly interface, reliable call quality, and easy call management features. It helps me communicate with customers efficiently and provide better support. The initial setup was fairly straightforward, and our team got started with minimal difficulty.What do you dislike about Nextiva?I occasionally run into call delays and connectivity issues. I’d like to see better call stability and shorter connection delays. Some features could also be easier to use, with clearer navigation and easier access to the features I use often.What problems is Nextiva solving and how is that benefiting you?I use Nextiva to manage customer calls efficiently, reduce communication delays, and provide faster, more reliable customer support.

What do you like best about Nextiva?I like being able to add our contacts into the system, make calls directly from the computer interface, and host team meetings from the platform.What do you dislike about Nextiva?It took me a little while to adapt to the system and figure out how to navigate between the admin and user interfaces. Aside from those initial learning-curve issues, I haven’t had anything bad to say.What problems is Nextiva solving and how is that benefiting you?Price

What do you like best about Nextiva?I like the flexibility and ease of calls, and being able to work remotely when needed. Caller ID and spam notifications help me avoid answering unnecessary calls. The initial setup was very easy.What do you dislike about Nextiva?Sometimes the Nextiva mobile app says I missed a call even though it hasn’t rung. The office line works correctly at the same time that the mobile app isn’t working.What problems is Nextiva solving and how is that benefiting you?Nextiva lets me work remotely when needed.

What do you like best about Nextiva?I like being able to manage incoming calls across our offices in one place. Having call routing and greetings together helps me organize communication for our call centers and customer service teams, direct customers to the right team, and give them a consistent experience. I also appreciate Nextiva’s customer service. I haven’t had any issues, and they’re usually pretty quick to respond.What do you dislike about Nextiva?I found the SMS registration process challenging. We had multiple rejections and needed follow-up help to understand what changed, including the wording of our website privacy policy. Clearer requirements up front and more specific explanations for rejections would have made setup smoother and saved us time. The setup was guided, but it also took coordination on our side.What problems is Nextiva solving and how is that benefiting you?Nextiva helps us organize customer calls across our offices in one system and gives our call center and customer service teams a central phone system. We manage routing, business hours, and greetings so customers reach the right team, and we're setting up texting as another way to communicate.

What do you like best about Nextiva?I like all the tools we were able to add to the account, because they give us better visibility into our employees and let us use the data as training material.What do you dislike about Nextiva?Creating reports isn’t the easiest. I usually have to ask my rep to create the report for me, and sometimes the report doesn’t even pull up when I try to access it.What problems is Nextiva solving and how is that benefiting you?The workflow visualizations have been really beneficial for me, especially because I use them during coaching and training sessions.