NeoCertified Reviews

User Rating

5/5 (Based on 199 Ratings)

Rating Distribution

Excellent
99.5%
Very Good
0%
Average
0%
Poor
0.5%
Terrible
0%

User Sentiments

Ease of Use, Seamless Outlook Integration, Excellent Customer Support, HIPAA Compliance

Occasional Outlook Plugin Issues, Limited Mobile Device Friendliness, Storage Limitations, Outdated User Interface (prior to recent update)

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Review Summary

NeoCertified Secure Email is praised for its user-friendliness, particularly its seamless integration with Microsoft Outlook, making secure email sending and receiving effortless. Users appreciate its robust security features, ensuring HIPAA compliance and protecting sensitive information. While the Outlook plugin occasionally requires re-enabling, the responsive customer service quickly resolves any issues. Some users have mentioned a dated web portal interface and a need for recipients to create accounts, though these are minor drawbacks compared to the overall positive experience.

Pros

Easy setup and userfriendly interface, seamlessly integrates with Outlook.
Highly secure, ensuring compliance with HIPAA regulations.
Provides realtime tracking, notifying users when emails are opened.
Affordable pricing, especially compared to competitors.

Cons

Outlook plugin occasionally disables, requiring reinstallation.
Limited storage space for encrypted messages.
Web portal design appears outdated.
Some recipients may struggle to open emails.

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Reviews

lori B

April 3, 2026 Source: G2.com

Effortless Security & Compliance

What do you like best about NeoCertified Secure Email?I think NeoCertified Secure Email is a great product that gets you started without complications. It's easy to use, which is important to me, and it provides the assurance of security and I appreciate how simple it is to achieve compliance. The initial setup was easy and hassle-free.What do you dislike about NeoCertified Secure Email?I'd like to have the ability to scan to email portal.What problems is NeoCertified Secure Email solving and how is that benefiting you?NeoCertified Secure Email makes HIPAA compliance simple and assures security, which is easy to use without complications.

Mark L

February 10, 2026 Source: G2.com

Great Product!

What do you like best about NeoCertified Secure Email?The email encryption works great and is very easy to use.What do you dislike about NeoCertified Secure Email?I wish there were an automatic encryption feature that could scan all outbound email.Recommendations to others considering NeoCertified Secure Email?create automatic scanning of all email so there is less user interactionWhat problems is NeoCertified Secure Email solving and how is that benefiting you?Our clients are able to easily secure sensitive emails with a click of a button

Verified User in Health, Wellness and Fitness

July 21, 2025 Source: G2.com

Great platform for secure emails

What do you like best about NeoCertified Secure Email?I like that it has an extension and I can easily send and receive emails securelyWhat do you dislike about NeoCertified Secure Email?So far the price and the platform are working great for me. I hope it can integrate with other email platforms.What problems is NeoCertified Secure Email solving and how is that benefiting you?We used to fear that gmail would not be secure enough to send and receive patients data. But now we can rest assure that it is HIPAA compliant and not data is compromised.

Kevin N

January 22, 2024 Source: G2.com

Secure and quick

What do you like best about NeoCertified Secure Email?The ability to use the plugin with Microsoft Outlook makes it seamless.What do you dislike about NeoCertified Secure Email?Sometimes the plug in will be disabled by outlook.What problems is NeoCertified Secure Email solving and how is that benefiting you?When I've needed help, only with the outlook plug-in, they are quick to help. But I put the issue on Microsoft.

Mysi H

July 30, 2022 Source: G2.com

"Excellent Service for Secure Email"

What do you like best about NeoCertified Secure Email?

Really easy to use. Integrates into Gmail. Has been very useful for submitting secure documents for our employees and clients.

What do you dislike about NeoCertified Secure Email?

Not much, the service is great! The user interface could be updated.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

We are able to give our employees a secure platform to return onboarding documents. And we have a secure method for submitting payroll.

Anonymous User

July 28, 2022 Source: G2.com

"Reliable product"

What do you like best about NeoCertified Secure Email?

The ease of use of the product and the interface

What do you dislike about NeoCertified Secure Email?

Sometime it slow on searching email console

What problems is NeoCertified Secure Email solving and how is that benefiting you?

HIPPA, we can do more with email being more secure

Connie D

July 20, 2022 Source: G2.com

"Neocertified Secure Email"

What do you like best about NeoCertified Secure Email?

I have used this company for 7 years as my secure e-mail. This company makes it very easy to send confidential information. I love the fact the system lets me know when my e-mail has been opened and when the response comes back.

What do you dislike about NeoCertified Secure Email?

I can't say there is anything I dislike.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

I can have confidential information sent through secure e-mail rather than people sending their personal data via fax or my business e-mail.

Daniel H

July 19, 2022 Source: G2.com

"NeoCertified is a great solution for secure email."

What do you like best about NeoCertified Secure Email?

NeoCertified has an outlook plug-in that makes it very easy to use. In addition, they also have a web-based portal I use when I have a file too large to send through the email system. I find myself using their web portal more often than not as I send a lot of large files.

What do you dislike about NeoCertified Secure Email?

I have not experienced a single downside to using NeoCertified. They have plenty of storage room for the emails I send securly. They also retain those emails for a good length of time.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

In my line of business, we have personal information that we must send over email. You cannot send the information through a normal unsecured email. The solution is to send it securly. They are a very cost-effective system to use.

Frank F

May 5, 2022 Source: G2.com

"Great service. A must have tool to protect yours and your client's personal information."

What do you like best about NeoCertified Secure Email?

Easy to install and even easier to use. Works perfectly with Outlook.

What do you dislike about NeoCertified Secure Email?

Nothing. I've used the service for several months and have no complaints.

What problems is NeoCertified Secure Email solving and how is that benefiting you?

Easier to do business because I can safely email paperwork with no worries.

Anonymous User

August 18, 2021 Source: G2.com

"One of the best clinical tools that i have"

What do you like best about NeoCertified Secure Email?

NeoCertified is easy to use and it get's through to the people that I send it to. Other product often get redirected to Span or junk files. This get's through.

What do you dislike about NeoCertified Secure Email?

The old interface, but thay just updated that and it is so much better.

Recommendations to others considering NeoCertified Secure Email:

Try it out and see how well it works

What problems is NeoCertified Secure Email solving and how is that benefiting you?

The medical records that i use is very secure, but who I communicate with has to be with in my Medical Record system. NeoCertified allows me to communicate with other professionals in the communnity.

NeoCertified Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use NeoCertified?

Review Summary

Pros

Cons

lori B

Mark L

Verified User in Health, Wellness and Fitness

Kevin N

Mysi H

Anonymous User

Connie D

Daniel H

Frank F

Anonymous User

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