Napersoft CCM

A platform for large to very large enterprises that enables Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications

Features

• Improved Customer Service
• Expense Reduction
• Business Growth
• Process Optimization
• Regulatory Compliance
• Reduced IT Support

A platform for medium to large companies with a la carte options that enable Batch, Interactive and OnDemand composition, formatting and delivery of relevant and personalized customer communications including:

• CCM Batch Option : An option that enables document generation of scheduled back office communications for high volume production runs
• CCM Interactive Option : An option that enables document generation of real-time front office communications for one to one customer service
• CCM OnDemand Option : An option that enables document generation of anytime self-service communications for customer self-service

Features

• Ideal for large volume structured output
• Provides easy-to-use tools for document template creation and maintenance
• Automates mundane or repetitive communication tasks
• Enables reuse of shared content such as marketing messages and customer information
• Integrates easily with existing databases and files
• Often implements in one week or less
• Provides consistent customer communications regardless of channel (e.g. mail, email, fax or Web)
• Provides a high-ROI with a low entry investment
• Reduces reliance upon IT resources and enables business users to maintain document templates
• Facilitates regulatory compliance by using required formats and terminology