Mend

About Mend

Mend is reimagining the patient experience. Mend’s PredictiveIQ works hand-in-hand with a full suite of communication tools to increase the accuracy of the predictions and improve how organizations engage with patients using automation and digital experiences. PredictiveIQ integrates seamlessly with Mend's full suite of patient engagement and communication tools to help automate the management of the high-risk appointments on your existing schedule, including automated text, email, and phone appointment reminders.

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Pricing

Free Trial Not Available
Starts at $49.00. Offers Custom plan.
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SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%
Reviews

83%
Momentum

66%
Popularity

77%

Platforms Supported

Browser Based (Cloud)
Mobile App (Android, iOS)

Organization Types Supported

All (Small, Medium, Large)
Individuals

API Support

Available

Modes of Support

24/7 (Live rep), Business Hours, Online

Mend Features

Show Feature Explanation

Show Missing Features

Telemedicine Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

89%

Care Summary

Patient summary of care report that helps on each care transition or to another setting of care

Patient Portal

Facility for patients to access personal health information from anywhere

HIPAA Compliant

Offers security over the collection of sensitive data and uphold to protect the integrity of PHI

Payments

Enables payment collection from the visitors via popular payment gateways

Reminders

Sends important reminders through email to attendees

Patient Records Management

Manages and records all necessary and vital data about a patient.

Alert Notifications

Alerts the user when predefined criteria is met

Personalized URL

Enables to create a customized or brand URL for respondents and visitors to get access to the link

Patient Queue

Allows to virtually control patient queue and connect to the doctor

GDPR Compliance

Makes the website compliant to General Data Protection Regulation 2016/679 that offers privacy to all users in the European Union

File Transfer

Allows sending and receiving files

Live Chat

Allows you to instantly communicate with your customers and/or exchange chat messages online

Mend Pricing

Free Trial

Not available

Pricing Options

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

MONTHLY YEARLY

Mend Now Telehealth $49.00 $59.00 per month

$59 per provider per month billed monthly ($199 setup fee)

$49 per provider per month billed annually

Features

Self-guided setup
Self-guided user training and knowledge
Live instant technical support
Unlimited staff and patient users
Ad-hoc instant Telehealth video visits
Scheduled Telehealth video visits
Telehealth and other consents
Unlimited video visits
No software downloads, video connects instantly in any browser on any device
Organization logo
Custom video waiting page
Automatic patient text message and email reminders
Chat during video
File sharing
Basic note taking
Screen sharing
Canvas mode to draw and type
Add other participants instantly via text message
Supports multiple cameras
HD video
Signed BAA
HIPAA and HITECH compliant
Admin controls
Meeting history and times and more

Mend Pro Telehealth Custom

Features

Included features Mend Now plan, plus
Account manager white-glove setup
Live training
On-demand Telehealth queue
Telehealth visit staff transfers
Messaging Telehealth visits
Group scheduling
Group Telehealth (mobile supported)
Kiosk Telehealth visits
Secure messaging
PredictiveIQ AI
Customized digital forms
Payments
Premium branding look and feel
Patient self-scheduling
Advanced reporting
Patient rescheduling
Post visit surveys
Bulk notifications
Recalls
Custom appointment types
Custom appointment routing
Advanced notification settings
Advanced scheduling features
Third-party workflows
100% API coverage
EHR/PMS integration
SFTP integration
SAML single sign-on
Fax interface support

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Disclaimer: The pricing details were last updated on 23/04/2020 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Mend Reviews

User Rating

4.3/5 (Based on 389 Ratings)

Rating Distribution

Excellent
56.6%
Very Good
28.8%
Average
9%
Poor
3.9%
Terrible
1.8%

User Sentiments

Ease of Use, Convenient Virtual Care, Helpful and Responsive Customer Support, Effective Appointment Scheduling and Reminders

Occasional Technical Glitches and Connectivity Issues, Limited Mobile App Functionality, Lack of EHR Integration, Difficulties with Screen Sharing Feature

Do You Use Mend?

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Review Summary

Users generally agree that Mend's user interface is user-friendly and simple to navigate. The platform is praised for its comprehensive vulnerability management capabilities, with users reporting increased efficiency and accuracy in identifying and prioritizing security vulnerabilities. However, some users mention occasional issues with stability and performance. Additionally, some users have expressed concerns about the pricing structure, finding it relatively expensive compared to alternatives.

Pros

Automates timeconsuming manual security processes.
Reduces the risk of data breaches and vulnerabilities.
Integrates seamlessly with existing development tools.

Cons

May require initial setup and configuration.
Some users may find the interface complex or overwhelming.
May not be suitable for small businesses with limited resources.

Mend Reviews

AI-Generated from the text of User Reviews

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Mend FAQs

What is Mend used for?

Mend is Telemedicine Software. Mend offers the following functionalities:

Care Summary
Patient Portal
HIPAA Compliant
Payments
Reminders
Patient Records Management
Alert Notifications

Learn more about Mend features.

What are the top alternatives for Mend?

Here`s a list of the best alternatives for Mend:

Does Mend provide API?

Yes, Mend provides API.

Mend Contact

Vendor Details

Orlando, Florida Founded : 2014

Contact Details

Not available

https://www.mendfamily.com/

Social Media Handles

Linkedin 2K

Twitter 166

Facebook 817

Youtube 169

Google Play

Disclaimer

This research is curated from diverse authoritative sources; feel free to share your feedback at [email protected]

About Mend

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SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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Mend

About Mend

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Mend Features

Telemedicine Features

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Rating Distribution

User Sentiments

Do You Use Mend?

Review Summary

Pros

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Disclaimer

We understand SaaS better

SaaSworthy helps stakeholders choose the right SaaS platform based on detailed product information, unbiased reviews, SW score and recommendations from the active community.

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Makers