RJ

Rabi Jaiswal

September 27, 2021 Source: Trustpilot.com

I am a big fan of Labiknow

I am a big fan of Labiknow. I have been using it for a while and I can't imagine my life without it. It has everything - all the knowledge base features you could want, with customizable help center site and embeddable help widget. What's more, they've launched an Embeddable Feedback Tool lately that is really great and helps make customer

AJ

Abhinash J

July 9, 2021 Source: G2.com

All support tools in 1 widget !!!

What do you like best about LabiKnow?

Great potential and customizations options

What do you dislike about LabiKnow?

Outstanding Support

Recommendations to others considering LabiKnow?

Affordable Price

What problems is LabiKnow solving and how is that benefiting you?

UI is not great.

GD

Gene D

July 9, 2021 Source: G2.com

LabiKnows Best!

What do you like best about LabiKnow?

Simplicity and ease of use. I was able to publish articles in a few minutes.

What do you dislike about LabiKnow?

Software is in its infancy so there are options that aren't available yet, like site analytics, dark mode.

What problems is LabiKnow solving and how is that benefiting you?

LabiKnow lets me publish my knowledge base and lets my customers understand my business with minimal fuzz. The common questions are laid out in categories and the customer can search for them globally. If they still have questions, they can write their concerns on the widget and they're forwarded to my email.

AE

Anton E

April 16, 2021 Source: G2.com

One of the most promising knowledge database widgets

What do you like best about LabiKnow?

Contemporary widget look, simple UI, widget works fast and doesn't slow down the website, possible to translate everything you need on the widget

What do you dislike about LabiKnow?

Need to rework the dashboard and make elements bigger and more distinct. Now everything is too small in the user interface. But clients cant see it anyways, so not a big deal.

What problems is LabiKnow solving and how is that benefiting you?

We are using Labiknow for building our website knowledge database and showing it to our clients in an easy & nice-looking way through the widget altogether with the news.

A

Abdel

April 2, 2021 Source: Trustpilot.com

Amazing product and an awesome team behind it

I am very delighted to share my experience after I have used Labiknow for some weeks now. They have an outstanding support that answers questions rapidly and go the extra mile with finding solutions. Thank you Mary for helping me make the right choice regarding which plan I should take for my company and for helping with pointing my subdomains. Moreover, Labiknow is very easy to be used. I have a rule actually that I follow before I take a new saas product. If I spend more than 10 minutes at the beginning and I still feel overwhelmed and confused with the functioning of the product, this means the product is not gonna work for me and it will be a waste of time. Discovering the functioning of Labiknow was very easy and intuitive. I really love how easy and simple it is to be used from the very first minutes. Besides its using simplicity, it has very poerful functions and a great design. The team keeps scaling up the product. Keep up the good work guys. I am looking forward to seeing your coming updates especially with the integrated chat and ticketing system.

DY

Daniel Yasynskyi

February 23, 2021 Source: Trustpilot.com

Labiknow rocks in customer support…

Labiknow rocks in customer support automation and engagement! It's a great combination of tools.

BM

Ben Morris

February 18, 2021 Source: Trustpilot.com

LabiKnow does so much for us to help…

LabiKnow does so much for us to help provide self service support. Their knowledge base solution is good looking and easy to organize. Great product!

CR

Christen Robinson

January 12, 2021 Source: Trustpilot.com

I love Labiknow!!

I love Labiknow. I have been looking for an alternative to ZOHO and FreshDesk and really like the how I can create really nice looking Support articles / videos that match my brand. It's been really simple to use and I look forward to discovering new features to further improve the customer support experience with my clients.

PD

Peter Bachmann D

June 11, 2024 Source: G2.com

Great knowledge base platform

What do you like best about LabiKnow?

A great knowledge base platform with a lot of great functions, like a help widget so your websites visitors always got can look up answers to their questions.

What do you dislike about LabiKnow?

There are a lot of features coming, so looking forward to those features. I would also like to be able to customize the UI more.

What problems is LabiKnow solving and how is that benefiting you?

I can answer my customer's questions in one place, and they can easily find the answers to their questions without having to contact me.

VS

Verified User in Computer Software

April 24, 2024 Source: G2.com

Must use product

What do you like best about LabiKnow?

Labiknow's Knowledge base creating part I liked the most. Here we can write a details article about the new process and features for our teams and clients.

What do you dislike about LabiKnow?

Need to simplify the creation and maintenance of knowledge base. Sometimes non-technical people may get confused.

What problems is LabiKnow solving and how is that benefiting you?

For new joiners, we faced a lot of issues in installing all required applications and packages in their systems. Most of the time, we face similar issues. So, Labiknow helped us to document all the related issues in one place. Also, if any update is required we can easily update here. Now It saves a lot of time to guide.

LabiKnow Reviews

User Rating

Rating Distribution

Do You Use LabiKnow?

Rabi Jaiswal

Abhinash J

Gene D

Anton E

Abdel

Daniel Yasynskyi

Ben Morris

Christen Robinson

Peter Bachmann D

Verified User in Computer Software

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