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Joomag Reviews

User Rating

4.6/5 (Based on 124 Ratings)

Rating Distribution

  • Excellent

    82.3%
  • Very Good

    6.5%
  • Average

    0.8%
  • Poor

    8.1%
  • Terrible

    2.4%

User Sentiments

Excellent Customer Support, User Friendly Interface, Interactive Features, Analytics and Reporting

Accessibility Issues, Mobile App Performance, Limited Design Customization, Slow Loading Times

Do You Use Joomag?

Write a Review

Review Summary

Reviewers praise Joomag's user-friendly interface, vast template library, and robust customization options. They commend its ability to create visually appealing and interactive digital publications, including magazines, brochures, catalogs, and reports. Reviewers also highlight Joomag's strong analytics and reporting features, which provide valuable insights into reader engagement and content performance. Additionally, they appreciate Joomag's excellent customer support, responsiveness, and willingness to go the extra mile to assist users. However, some reviewers express concerns about occasional glitches and limitations in customization.

Pros

  • Userfriendly interface makes creating and sharing digital publications effortless, even for nondesigners.
  • Extensive customization options and a wide range of templates to choose from.
  • Analytics and reporting tools provide valuable insights into reader engagement and performance.

Cons

  • Can be slow at times, especially when working with large files or complex layouts.
  • Lack of integration with some popular marketing and analytics platforms can limit functionality.
  • Customer support can be slow to respond to inquiries, leading to potential delays in resolving issues.

AI-Generated from the text of User Reviews

Reviews
VP

Verified User in Publishing

June 30, 2025 Source: G2.com
Easy to use, with great customer support
What do you like best about Joomag?We've used Joomag for a decade to product 1-2 digital magazines each month and it's been a wonderful experience. The software itself only took a few days to master and onboarding staff over the years has been easy. It allowed us to display our magazines in a much more professional format than a plain PDF and we were also able to publish to the App Store and Play Store directly from Joomag's back end. The web version integrated easily and automatically into our website with just a snippet of code. Their customer service team was alway prompt and friendly, helping as fast as they could and we've had very few issues over the years.What do you dislike about Joomag?We don't have as much control over the app stores as we'd like - having to contact their team for image/copy updates or push notifications instead of doing them ourselves.What problems is Joomag solving and how is that benefiting you?Showcasing our magazine in a professional and visually compelling way with minimal developer expertise necessary.
Read more
VP

Verified User in Publishing

June 30, 2025 Source: G2.com
Easy to use, with great customer support
What do you like best about Joomag?We've used Joomag for a decade to product 1-2 digital magazines each month and it's been a wonderful experience. The software itself only took a few days to master and onboarding staff over the years has been easy. It allowed us to display our magazines in a much more professional format than a plain PDF and we were also able to publish to the App Store and Play Store directly from Joomag's back end. The web version integrated easily and automatically into our website with just a snippet of code. Their customer service team was always prompt and friendly, helping as fast as they could and we've had very few issues over the years.What do you dislike about Joomag?We don't have as much control over the app stores as we'd like - having to contact their team for image/copy updates or push notifications instead of doing them ourselves.What problems is Joomag solving and how is that benefiting you?Showcasing our magazine in a professional and visually compelling way with minimal developer expertise necessary.
Read more
VP

Verified User in Publishing

February 18, 2025 Source: G2.com
Joomag is great but its tech support is especially exceptional
What do you like best about Joomag?We produce several monthly publications and have been using Joomag exclusively since 2019. We are very happy with the ease of use and mostly-intutive interface, as well as the rich features that a license offers. But where the rubber meets the road is the exceptional customer service when you get yourself into a jam. Their crack team is very responsive, competent and personable. I've had nothing but positive experiences with the software as well as the people of Joomag, and I highly recommend this company and its products!What do you dislike about Joomag?There's a lot to love and I haven't discovered anything I dislike. The price of an enterprise program is a bit steeper than I would like, but every software company is raising its prices. Joomag remains a good value for now.What problems is Joomag solving and how is that benefiting you?Joomag's support team members were great about post-production issues including distribution and torubleshooting with our users.
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VP

Verified User in Publishing

September 30, 2024 Source: G2.com
CRM Best Digital Edition software & more
What do you like best about Joomag?.I love the digital edition aspect & the CRM analyticsWhat do you dislike about Joomag?Joomag is fairly expensive but worth the investmentWhat problems is Joomag solving and how is that benefiting you?Joomag allows us to seamlessly create our digital editions & share using the
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VH

Verified User in Hospitality

September 16, 2024 Source: G2.com
Joomag User Experience and Customer Service is amazing
What do you like best about Joomag?Joomag is user-friendly and customer support is always very prompt to respond. My last check-in with our account rep Brian was above and beyond. He really made an attempt to get to know us as a customer and what our business needs were and even make suggestions on ways to improve the use of Joomag product. We have been with Joomag for 10+ years now and look to continue our relationship.What do you dislike about Joomag?No real downsides. Suggested feature to be able to build your software with needs and pricing options that work best for your team with launch of basic package.What problems is Joomag solving and how is that benefiting you?Joomag allows us to publish our publication digitally and allows for readers to have seamless interaction with our product.
Read more
DD

Doug D

September 15, 2024 Source: G2.com
Joomag Site and the Customer Support / Technical Team has Gone Well Beyond Our Expectations!
What do you like best about Joomag?Exceptional Technical Support and ServiceWhat do you dislike about Joomag?Absolutley no downsides and only upsidesWhat problems is Joomag solving and how is that benefiting you?Allows us to provide a 24/7 website that stores various supplier/manufacturer brochures in which distributor sales people utilize. Joomag is an effective "brochure and video" storage content hub that is easy to use and has become a critical tool for our Agency.
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TM

Tom R. M

August 14, 2024 Source: G2.com
A support organisation from heaven
What do you like best about Joomag?Whenever you need help, support is always only moments away on their chat. I have been using Joomag for 11 years now and been with them on their development journey. We have grown from a small solution to the enterprise solution. I would like to say that their entry level solution gives a lot. What do you dislike about Joomag?And the system is very easy to use. Yes of course, we wonder about how to solve thing from time to time, and then the Joomag support team is just seconds away to help you out. Recommendations to others considering Joomag?I am now using it on a number of different magazines, from industry business to consumer magazines. Work just as fine either you design your magazines in programs like Adobe InDesign or if you design it in the Joomag software. What problems is Joomag solving and how is that benefiting you?
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TB

Tori B

July 12, 2024 Source: G2.com
Amazing product and customer service
What do you like best about Joomag?Joomag is very user-friendly and has helped our team avoid endless PDF uploads to our website. My favorite feature is the ease of replacing a PDF within the tool or just a one-page update if desired. Another feature is the analytics tool. I've found it very useful to help provide data to our stakeholders for our Annual Reports.What do you dislike about Joomag?Nothing! I always see improvements in the system.What problems is Joomag solving and how is that benefiting you?Joomag is very user-friendly and has helped our team avoid endless PDF uploads to our website. PDFs are so easily managed in this application with a simple replace method.
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DJ

Daniel J

June 5, 2024 Source: G2.com
Easy and friendly experience.
What do you like best about Joomag?Simple interface that is easy to navigate. New features are always highlighted and steps to use them are also simple to follow.What do you dislike about Joomag?Happens rarely but sometimes our publications fail to load on browsers, however Joomag are quick to help out.What problems is Joomag solving and how is that benefiting you?Navigation across the platform has improved which helps user experience. Any issues that we have had, once reported to Joomag, are quickly solved.
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BM

Beatrice M

May 21, 2024 Source: G2.com
Plus the support staff is amazing!
What do you like best about Joomag?The ease of use and obvious attention to detail the programmers take to make the interface better and better. Also that they have an app that can be branded to our company name. Something I'm looking into now.What do you dislike about Joomag?There isn't anything I dislike about JoomagWhat problems is Joomag solving and how is that benefiting you?The interface has improved, but was never bad. It clear that Joomag continues to improve it's interface. It's a beautiful platform to create magazines digitally.
Read more

FTC Disclosure

SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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