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IXACT Contact Reviews

User Rating

4.6/5 (Based on 265 Ratings)

Rating Distribution

  • Excellent

    69.1%
  • Very Good

    23.8%
  • Average

    4.5%
  • Poor

    0.8%
  • Terrible

    1.9%

User Sentiments

Ease of Use, Automated Email Campaigns, Monthly Newsletters, Excellent Customer Support

Limited Website Customization, Outdated Interface, Limited Mobile App Functionality, Lack of Advanced Marketing Features

Do You Use IXACT Contact?

Write a Review

Review Summary

Overall, IXACT Contact's user reviews are generally favorable, commending its user-friendly interface, robust features, and helpful customer support. The platform is widely appreciated for its lead management capabilities, contact organization tools, and email marketing features. Users highlight the software's ease of use, efficient automation of tasks, and customizable reporting options. However, some reviewers have expressed concerns regarding occasional technical glitches, limited integration options, and a slight learning curve for new users. Despite these minor drawbacks, IXACT Contact is widely recognized for its value, with many users emphasizing its positive impact on their sales performance and overall productivity.

Pros

  • Userfriendly interface simplifies complex tasks and streamlines workflows.
  • Comprehensive CRM capabilities enhance contact management, lead tracking, and sales pipeline visibility.
  • Robust reporting and analytics provide actionable insights to optimize sales strategies.

Cons

  • Occasional performance issues can disrupt productivity and hinder seamless usage.
  • Some users find the initial setup process to be timeconsuming, requiring dedicated resources.
  • Limited integration options with certain thirdparty applications may restrict data sharing and automation.

AI-Generated from the text of User Reviews

Reviews
HS

Hugo S

April 28, 2025 Source: G2.com
Great CRM for Beginers and Pros!Great CRM for Beginers and Pros!"
What do you like best about IXACT Contact Real Estate CRM?
I love the fact that I can find my contacts easy. I like the email campaigns, I like how easy I can add notes and quick task. Quick Task keeps me accountable on my calls and follow-ups every day. I like how I can at a glance I can see where all my contacts came from, this helps me to focus my money in the right places. Love to see my Pipeline right in the Dashboard. There are so many tools within the System that other CRM's don't have. The implementation of the programs was so easy. The Customer support is always very responsive, I use it every day for my day to day work with my clients, to put notes, schedule emails, create campaigns, track my closings and info within my clients. The ease of integration with the team was very seamless and fast. There is a small learning curve yet once you get it all moves fast.
What do you dislike about IXACT Contact Real Estate CRM?
I would love to see more email campaigns and a texting feature. The email campaigns should have at maybe 12 touches for the year and at least 3-5 texts where they mention the clients that we are thinking of them. Also, it will be nice if there was a capability for video texting. That would be awesome!
Recommendations to others considering IXACT Contact Real Estate CRM?
Yes, every time I teach a class at my company I recommend you as the CRM of choice. You have several great things that others don't and your CRM is easy to use, the learning curve is not that big. I took my time and I was able to learn the CRM's In's and Out's in a matter of couple days. Also the customer service line was very helpful and patient with me, the days I was studying the CRM I called several times and they would take me step by step on what the system had to offer. Also I do see how my clients are opening or not the emails I send to them, I like this feature because when they do I can call and engage the clients. All and all the system is great. I just would like to see in the future video email , dialer and text. Other than that I love this product !! You want to take it for a test drive you deserve to see all it does and all it can do for you and your business once you use it and work with it. Check it out. Feel free to reach out to me if you have any questions about the system.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Having your CRM helps me see the future, be accountable, and make things happen for me. I take it as my accountability partner and assistant. It has helped me to make sure I am on track with my daily task as well as being able to touch the clients that need to be connected that specific day.
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VE

Verified User in Real Estate

November 27, 2023 Source: G2.com
Fantastic all in one CRM
What do you like best about IXACT Contact Real Estate CRM?
I love the campains, letters, and newsletters that are so easy to set up! Pre-written, just need personalization and tweaks to make it work for your clients. So many helpful features to keep all your clients and contacts organized and in touch. We use it every day, my agents love it.
What do you dislike about IXACT Contact Real Estate CRM?
Sometimes there is a learning curve just because there are so many features that can be used.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Makes keeping in touch with and organizing clients and contacts easy
Read more
SU

Shannon U

September 25, 2022 Source: G2.com
This CRM has it all! tracking, reminders & budget friendly Love this CRM!
What do you like best about IXACT Contact Real Estate CRM?
It connects everyone in my data base, organizes and then tracks with easy to read reports. The CRM also manages all of the steps in a real estate transaction right through to completion and then... it reminds you to change the activity plan to continue with follow up after sale! Its ready to use or personalize and create your own plans. Simple.
What do you dislike about IXACT Contact Real Estate CRM?
In the beginning I found it to have too many features (if that is possible!) but once I started to learn the features I became hooked.
Recommendations to others considering IXACT Contact Real Estate CRM?
Just do it! Ease into it! Learn pieces of it at a time and before long you will be an expert.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Staying in touch, knowing who to contact and when. The reminders are amazing, birthdays and inspection dates. Closings... everything! Just open and get using it, the reminders allow me to stay on top of my business and stay in touch when I should.
Read more
VE

Verified User in Real Estate

August 11, 2022 Source: G2.com
Great Customizable Experience - Lots of Resources and Support
What do you like best about IXACT Contact Real Estate CRM?
Very Customizable, Lots of Templates with Options allowing me to be confident my site is unique and professionally appealing, unlike other common generic templates.
What do you dislike about IXACT Contact Real Estate CRM?
Logging in is very difficult, the process to reset a password is simple enough to do it constantly. Allowing login via linked accounts would assist this. Otherwise great!
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Automated Process and Content Creation on a routine basis allows me to keep a presence in the industry and direct my effort elsewhere. Ultimately saving me lots of time.
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RP

Richard P

August 7, 2022 Source: G2.com
I receive through Zolo or my social media accounts Ixact for Realtors - # 1
What do you like best about IXACT Contact Real Estate CRM?
.All in one integration - Syncs with Google Contacts - Host my agent webpage with idx - Social Media Postings - Stay In touch program ( xmas cards etc) and a montly newsletter!
What do you dislike about IXACT Contact Real Estate CRM?
Would like to be able to integrate with Zappier or the Zolo CRM (proprietary - Zolo probably wont allow)
Recommendations to others considering IXACT Contact Real Estate CRM?
best all in one - I have tried many others - and its affordable
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
keeping track of contacts and follow up notes - adding new contacts that
Read more
VE

Verified User in Real Estate

August 4, 2022 Source: G2.com
Good feed back
What do you like best about IXACT Contact Real Estate CRM?
.Scheduling calender is the best thing in the world
What do you dislike about IXACT Contact Real Estate CRM?
Nothing it compliments everthjng i want in the system
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Follow up emails for first time home buyers
Read more
VE

Verified User in Real Estate

August 4, 2022 Source: G2.com
Leaves nothing out ~ fully customisable.
What do you like best about IXACT Contact Real Estate CRM?
I love that with IXACT's CRM, I never felt like I had to compensate for a missing field or feature by settling for a less efficient or completely irrelevant feature.
What do you dislike about IXACT Contact Real Estate CRM?
Though IXACT's CRM is highly efficient and included everything I held essential to a personal and efficient CRM, the layout of the overall site seems outdated. At times I have experienced troubles with having colleagues understand how to navigate and use the CRM due to the more outdated and bland layout. I would love to see an up to date look to IXACT's CRM.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
IXACT allowed me to file my contacts accordingly and most efficiently by providing me with a wide variety of fields and options to not only choose from but also customize to my own liking. An added bonus is that IXACT's website feature has boosted my brand's name in the search engine to the first page with Google.
Read more
VE

Verified User in Real Estate

August 2, 2022 Source: G2.com
Love the Monthly Newsletters
What do you like best about IXACT Contact Real Estate CRM?
The Monthly Newsletter and the ability to edit them is amazing. Especially from a brokerage standpoint where I can help my agents customize them, or customize them as the brokerage, before my agents send them
What do you dislike about IXACT Contact Real Estate CRM?
We do have several problems with the system giving us errors, especially when assigning activity plans.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Helping our agents keep in contact with their past clients - many have received responses to the newsletters.
Read more
VE

Verified User in Real Estate

June 23, 2022 Source: G2.com
Amazing company
What do you like best about IXACT Contact Real Estate CRM?
I love the website automation helpeful.I appreciate the crm features and email marketing.Lead generation to make profits.Its top of the line compared to competion.
What do you dislike about IXACT Contact Real Estate CRM?
Price is to expensive in my opinion they need to nake it cheaperIt all works properly.It could be better email marketing.On marketing side could be better to engage with email blasts.
Recommendations to others considering IXACT Contact Real Estate CRM?
It has good features in crm with the monthly marketing emails.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Its helping me with being organized in crm.Its helped me gain attention with email marketing monthly.Im more productive witg using crm.My performance has increased too.
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TH

Teresa H

June 21, 2022 Source: G2.com
Actively getting other agents to set theirs up!
What do you like best about IXACT Contact Real Estate CRM?
It syncs with my lead gen site and tracks my progress based on my goals.
What do you dislike about IXACT Contact Real Estate CRM?
Not seeing a downside yet. I'm very happy with the features.
What problems is IXACT Contact Real Estate CRM solving and how is that benefiting you?
Keeps my from forgetting past leads and the keep in coach is great for staying top of mind.
Read more

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