Instamojo Reviews

Instamojo is really doing great now. Very quick response from the team. I recently started using it for payment collections. The payout is done with 72 hours. The charges are 2% + rs 3 per transaction. And most important part is this is completely free without no hidden charges.You can use my referral code to sign up on instamojo and Rs. 500 Cash back BARDES0788

For our online store the basic functions are working reasonably well.

However I have few suggestions for the instamojo leadership team:
- Establish a customer forum where customers can come together to share learning and give feedback on what is working well and what could be better to instamojo design team.
- Many BASIC features are missing like delivery cost by weight and pincode combination(can't believe such a basic functionality missing!), delivery status update at item level(not just order level) in an order, ability to change abandoned cart email content etc. The help desk should have some experienced people than giving a booking response (sometime not even reading the issue properly).

Hope these get addressed fast.

its a good payment gateway and user friendly interface. but support is very bad. and sometimes you can loose your money by using there gateway. as i paid a company through instamojo and the company didnt provide me service. i contacted instamojo but they are not able to solve the problem.

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I have taken the online store membership for a trial basis for one month. After making payments, they ask me for KYC, i update the KYC. then i get an automated message saying that if i am raising my concern for KYC then it will take 10-15 days. So why have they accepted my monthly payment when my store will not get activated until 10-15 days.? Next I have tried to contact many times since yesterday , but just receiving automated emails. I had also booked an online appointment with sales online on their site, the meeting time for the new product has lapsed and no one has tried to contact me . I need a refund, there is not option for a refund. The method explained on their site is wrong. I need someone to get in touch immediately and resolve my issue

Definitely the worst payment gateway out there. Had an issue with their payment gateway where I was unable to collect payments on my website for 3–4 days straight, and these morons just would not respond. Called them on the number provided, but as expected, it did not work. Kept emailing them asking for help, and they never bothered to reply.

This went on for 3–4 days — I kept asking for help and they decided to keep mum. Tagged them on Twitter — as expected, no response. Messaged their super busy executives (busy I don't know doing what) on LinkedIn — you must’ve guessed it by now — yes, no response. I just hope someone on their team has the time to read some reviews and act upon them.

Instamojo was once good, but at 2025, I dont' have at least one good reason to recommend or susbcribe to them for my next project. As a web-developer I referred my clients to Instamojo because of the goodness of the gateway, but will no longer recommend it.

What I liked?
The payment gateway documentation was good with great and simple parameters with each-order specific callback URLs and it was reliable too.

What happened now?
They shutdown the sandbox/test environment. So, only the production environment is available and you are forced to test your application with genuine card and with a minimum transaction amount of INR 9.

Seriously? Yes, that's true.

Instamojo is one of the worst payment gateways we have used. While collecting payments is easy, getting our own money out is a nightmare!

Payouts are delayed for no reason – no clear explanation, no transparency. Customer support is useless – only copy-paste responses, no real help. Funds held without proper communication – businesses suffer due to their inefficiency.

If you’re a business that values timely payments, do NOT trust Instamojo! There are far better alternatives with faster payouts and better support.

? AVOID Instamojo if you don’t want your funds stuck! ?

The worst payment gateway. With no customer service that can be reached easily. I made an event using their platform to book tickets. (I've used them for my other events earlier) I updated the KYC last year as I remember them harassing me about this last year. To the point I had to beg them to respond as time was running out. Same problem this year. After promoting the event I get feedback that the link is not working. I've spent 3 days begging for a response as to what the problem is now. I instead get Abijit with the same parrot response "our team is still figuring it out give us 24-72 hours" lol by when it's way too late to even promote my event. I've finally had to cancel it because this yucky platform is still stupidly going in circles. Today they want to know who the sponsors are what cancellation terms are etc!!!! How ridiculous that all this is not put in as questions while creating the event if this info is so necessary. It's been a horrible stressful time thanks to this useless platform THAT SHOULD NOT BE IN BUSINESS WITHOUT BASIC ACCESSIBLE CUSTOM CARE. I hope you get acquired or just shut down cause whoever runs this rubbish company obviously is doing a rubbish job!!!