inSided Online Community Platform Reviews

Our transition from our old community provider to inSided was very painless and was helped a lot by our amazing onboarding team, especially Vish. The platform was easy to design and use and the functionalities are very straightforward. The gamification system with the badges, ranks, and leaderboard is easy to use and very effective and the platform is simple to manage from a moderation point of view. The inSided team is super reactive and the support team has been very helpful. Having access to the Inspired Community is also super helpful for asking questions and getting tips and tricks. I also love the events section and the events calendar for advertising our upcoming events.

The analytics provided by the platform isn't the strongest, and it lacks some filtering options. We haven't yet implemented the Salesforce integration as it is taking some time but we are excited to see what the Gainsight integration will bring in terms of analytics. Group moderation is also an issue as you have to hold a seat to carry out most of the group functionalities (create groups, add/remove members) which is a large pain point for us. It would be amazing to be able to assign custom roles that allow employees to create and modify events and to own groups.

It will be helpful for peer-to-peer engagement and reducing the workload for CSMs by creating a database of commonly-asked questions, as well as driving attendance at our events. It is a lot more customisable and straightforward than our previous provider and we can have a lot more creative flexibility with our layout.

The sales process was very customer-success centric (success plan and business goals) and it was quick to get it live. It is simple to set up and customize and we received exceptional support from the onboarding team.

There are still some features that I might say are "missing" compared to competitors but I would take fast time to value over feature depth any day. Their roadmap is ambitious and working to introduce more functional depth

We have unified our customer-facing supporting system (academy, support, docs) in one place, driving adoption of all of our content and weaving in an ineractive community layer. We are also highlighting the use cases our customers have built with our product and getting inbound expansion leads from customers that want to do more with our software after reading about outcomes from other customers.

We needed a platform that was flexible and looked good without custom coding. Gainsight Digital Hub has proven to be a great option for our 1st gen community and has scaled with us seamlessly as we've grown.

Permissioning for fully-private communities isn't straightforward but not a dealbreaker. If you are building a hybrid or fully public community, this is a non-issue.

We wanted to enable our customers to access knowledge content and facilitate peer-to-peer support in a single streamlined location. We also wanted a platform where we could host product beta groups, regional user groups, CABS etc. Every functional group in the organization has a use-case for customer interaction. Every new cross-functional project now kicks off with ... how can we do this the best way possible? And community is always the answer ;)

The Gainsight Digital Hub online community allows you to connect with other community managers and receive many tips and guidelines on implementing initiatives to help accomplish your community goals.

Sometimes I dont receive notifications or updates when there are new events and I want to make sure I hear about all of them.

Any questions or problems that I have, I head to the community to look for an answer in the knowledge base. So the community helps guide me to accomplish the tasks I'm set out to do.

I love how easy to navigate the platform is, and how intuitive it is when you are looking for a page of analytics and easily digestible data, without having to build out something yourself. It integrates well with so many platforms. And the service provided by Gainsight is AMAZING!!

I'm waiting for a place for notifications for end users, that way email is not the only reachable notification avenue!

We have a centralized location for our self service knowledge base, and a location for our clients to connect and collaborate with their peers, in and environment that is conducive to content and thought leadership.

Very easy way to communicate with the community and is very user friendly

No dislikes as of now. As fas as very good product.

It is an excellent platform that provides valuable insights into the software market.

It is user friendly. Very comfortable to use and simple. inSided offers a space for us to share their experiences, insights, and knowledge. This integration enables us to leverage our existing workflows and gather valuable insights from community data.

Pricing is definitely a pain point for us. Some users may find the platform initially complex or require a learning curve to understand its full capabilities and features.

We used it as a community portal where users will be able to post their queries and get them answered from our tech experts about our product. And yes our business performance has increased well.

I really love that it syncs with our other platforms to allow us to analyze and gather insights faster. Our customers are more engaged than they ever have been and are experiencing dynamic growth of the self-help community. We also love the feature for customers to give feedback and request features and for us to show product team the ARR value of these requests because it is synced with salesforce.

Could be more options without custom HTML

It allows our customers to problem solve and engage with our product through community in a scalable way

The platform helps you create different engaging activities; it innovates and creates new features every year .

It takes very long to get a feature approved . We asked for one a year ago but it's not even in the process yet

Bringing the community together and centralizing data

One of the best things about InSided is the community itself. I found huge benefit from the InSpired community that revolves around the InSided platform. Whenever I had a question, whether around the platform itself or around the business of community, there were people who were willing to take time out and help.

One thing that I felt was missing was the ability to easily build and send an email newsletter to community users. We would manually collect some of the best content and promote to our user base, but the ability to quickly identify and aggregate content that ranked high based on our priorities or metrics would be hugely beneficial.

When we purchased InSided, our goal was to become the #1 online destination for medical devices. The InSided community platform has helped us move much closer to that goal of connecting MedTech professionals and becoming a one-stop shop of MedTech resources.