Inline Manual Reviews

Affordable pricing for deep functionality. I reviewed 31 products in a spreadsheet comparing pricing and features. I did a deep dive evaluation of about five. These products are so expensive for a small SaaS company like mine but Inline Manual is affordable while still enabling me to provide segmented tours, videos, interactive tutorials, announcements, and help articles inside our app... with our branding. We've moved all help content in-app with Inline Manual. I really like the ability to segment and tag users to move them through onboarding based upon their phase. We have created three Getting Started Checklist paths: Evaluator, New Firm Setup, New Firm Member for Existing Firm. They also have great support.

Here's a video showing our users around the content available: https://vimeo.com/556664637

If you'd like to see it in action you may sign up for a free trial: https://www.divorcehelp123.com/trial. If you do, please give your Firm Name as something obvious to let our team know that you aren't a real prospect. We'd appreciate your feedback to help us improve.

We've completed our first couple of releases with over 100 topics so we naturally have a list of feature requests. The top feature we are missing:

1. While we can use People Segmentation to determine whether a topic shows or not, we cannot use it to direct an Action for a Next Step or Topic. This means we have to duplicate and maintain several of the same topics for each of our onboarding paths.

That being said Inline Manual a small, scrappy team who have gone out of their way to help us build and release valuable and visually appealing content that align with our branding.

Overall we give Inline Manual the highest rating and recommend it. Their team is very motivated to provide a valuable service to their customers.

1. Trial users need to be shown around the solution in order to evaluate it. Live demos are costly for our small team, and many evaluators don't reach out for a live demo so they drop off without subscribing. We released only a couple of weeks ago but I already saw a new trial complete the whole Evaluator path through to subscribing without one touch from our staff.

2. New Firm Setup & starting to use it. Our solution is very sticky once they start using it, but getting them to start is a challenge. Their business is built upon billable hours so investing time to implement a new process is a challenge. Again, our staff is available to help, but most of our prospects want to get it done when they are ready rather than scheduling an appointment, and even after setup and training they might need a bit more hand-holding. We are still early in the launch of the In-App onboarding content to see the benefits, but the content is available and easy to access.

Perfect, fast, and precise support from Inline Manuals staff

I don´t know, don´t have any specific bad experience

support for our customers

Inline Manual is a powerful tool that makes it quick and easy for anyone on the team (regardless of technical ability) to create, customise and effectively target in-app content for user onboarding/support, engagement and research, as well as announce new features and help users adopt them.

On top of it all, they deliver truly exceptional support - consistently.

The more in-depth installation for single-page applications.

The mobile options are good but could be better.

Just pick Inline Manual - you won't regret it.

The tool has reduced the strain on our Dev team by allowing us to add tooltips or messaging when we don't have the resources to address a pain point or issue in the platform right away.

It's reduced strain on our CX team by helping users onboard themselves, by prompting upsell opportunities automatically, and by connecting customer feedback directly with Product.

It enables our Product team to extract more user insights with the Feedback and analytics features too!

Very customizable tool, easy to integrate within our product. The multi-lingual support is also a huge benefit that saved us a lot of time. The support center is also great, with detailed articles and screenshots that are extremely helpful, especially for less technologically-inclined team members.

The main thing missing from this tool is the ability to customize our user data analytics. We can only set a certain number of user attributes that can be used to target or segment users, but we would like to have the ability to add more custom attributes.

Don't be rebutted by the bland appearance of the site. This tool is amazing.

Inline Manual allows us to show interactive tutorials directly into our app. It is not the prettiest tool, and the learning curve can be steep if you are not familiar with HTML/CSS, but the spport ressources are very detailed and helpful. Once you know how to use the tool, there is no limit to what you can do. You can adapt everything to your own brand look, whether it's colors, fonts, buttons, images etc. Other tools were not very adaptable and did not fit our needs.

Inline usability and price is very good, support is not charged for, features including videos, custom branding, analytics, multi-language and user targeting are all excellent.

Nothing to dislike. Anything I requested has since been developed and improved upon.

Keeping our clients abreast of new features and functionality as well as giving them more info on key data. Engagement by users. Ability to track where users are struggling. Ability to focus help to those that require it. Ability to track returning and new users. Ability to announce new features with popups. Marek and his team are very responsive and accommodating, even making adaptations to suit our environment and needs.

Inline manual is helful for gathering required data & you can implement through those data in your day to day activities

Product specifications are not matching correctly

Sorting & finding the correct solutions

By far the best part about inline manual is the ease of setting up tutorials. If you'd like to set up a quick walk through, in a few clicks you are done.

Inline Manual also offers extreme flexibly without overcomplicating the user interface - I've never not being able to set up a workflow, no matter how complex it is.

When we first set up Inline Manual, Marek the CEO worked hand in hand to help us get set up. I could see that he was really committed to the success of his product.

I haven't come across anything I dislike about Inline Manual, however, we are not power users. We have a few tutorials that we edit infrequently.

For users that have questions, knowledge bases and in-app support are great, but don't satisfy our users desire for answers right here right now. Inline Manual offers users answers at their fingertips.

The features offered by Inline Manual are truly equivalent to other very pricy and restraining tools. Inline Manual allows to customize well enough to create a tool that serves your own corporate needs.

At the very beginning, the solution is not as intuitive as one would think from attending product demos. There are many "tips and tricks" on how to set up things correctly that I wish would have been called out for the content creator right there when exploring at the beginning. Utilizing Inline Manual's own capabilities to guide users would be recommended to alert the user on the best way to complete a task, or guide them through the settings. A self-paced overview of each component would have been very helpful but thankfully the support team was always there to provide the step by step overview for me.

1. Reducing time, effort and resources allocated to develop content for ongoing technology training for every new release, technology change or even for new hires. 2. Increasing the adoption of our platforms and compliance of internal workflow processes. 3. We are also transforming the end user experience and they way they receive support, alleviating the need to rely on the Help Desk and encouraging to learn on their own and apply self-help practices.

Whenever I do run into issues/questions, their support is next level. They respond instantly and are very helpful and kind.

Slightly more developer involvement than I anticipated, but I think that's how every service is once you start diving into smaller details you are trying to refine.

Definitely try it, the support is unmatched by other companies who charge 10X as much for essentially the same software.

Tooltips and Walkthroughs. I've been able to accomplish everything I wanted to at a fraciton of the cost of a lot of other options, with even better support along the way.

The support given by the team when creating a new tool is excellent, they offer timely help and assistance allowing you to create some really great looking and insightful walkthroughs.

Takes a little while to get to grips with the onboarding tool especially for some of our team who are less technical - as and when new updates are made this is becoming easier however.

We have a 3 week release cycle which often comes with new or updated UI features. Inline Manual helps us promote these features and gives us a interactive way of showcasing these to our customers.