IBM Watson Assistant Pricing, Reviews and Features (April 2024)

About IBM Watson Assistant

IBM Watson Assistant is a virtual assistant that uses AI to provide fast, consistent and accurate answers across any channel. As fast as business clients are concerned, customers always prefer interacting with something that is, out of everything, responsive. Thus, having an AI-powered assistant like IBM Watson Assistant simply makes this whole operation easier. Natural Language Processing (NLP) contributes to a great user experience. This AI-powered Assistant comes loaded with a plethora of features to stand out among contemporaries. For one, this is a comprehensive chatbot. This enables the customers to get exact and accurate answers to their queries, backed by related information. The NLP even allows IBM Watson Assistant to process questions in real-time which are then replied to with efficiently tailored yet informative answers. This results in a high completion and containment rate. Further, an existing collection of content sources and applications makes it increasingly simple for structuring a personalised AI Assistant without entering a single line of code. Additionally, IBM Watson’s robust integrations do not limit it to answering questions, but conducting transactions and routing customers to their desired agents.

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Pricing

Free Trial Available
Starts at $140.00. Offers Free-forever and Custom plan.
View Detailed Pricing

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

Available

Modes of Support

Online

IBM Watson Assistant Pricing

Free Trial

Available

Pricing Options

Freemium ( Limited Features )

Premium Plans ( Subscription / Quotation Based )

Pricing Plans

Lite Free

Features

Webchat
Messaging channel Integrations
Custom Channel API
Monthly active users: Up to 1,000
Skills: 5
Dialog nodes per skill: 100
Analytics data retention: 7 days
Versions per dialog skill: No version control
Session timeout limit: 5 minutes
Customer service desk integrations
Pre-built content
Disambiguation
Digressions
Number of instances: Billed per instance

Plus $140.00 $140.00 per month

Features

Webchat
Telephony/Voice Add-on
SMS and MMS
Messaging channel Integrations
Custom Channel API
Monthly active users: 1,000+
Skills: 50
Dialog nodes per skill: Unlimited
Analytics data retention: 30 days
Versions per dialog skill: 10 versions
Session timeout limit: 24 hours
Customer service desk integrations
Search skill
Pre-built content
Private endpoints
Disambiguation
Digressions
Autolearning
Intent conflict resolution
Intent recommendations
Concurrent call capacity: 100
Phone integrations
SMS / MMS
Support for SIP call transfers
Connectivity to existing IVRs
Multiple language support
Neural voice synthesis
Language, acoustic, and voice customizations
Number of instances: Billed per instance
Uptime SLA: 99.5%

Enterprise Custom

Features

Webchat
Telephony/Voice Add-on
SMS and MMS
Messaging channel Integrations
Custom Channel API
Monthly active users: 50,000+
Skills: 100
Dialog nodes per skill: Unlimited
Analytics data retention: 90 days
Versions per dialog skill: 50 versions
Session timeout limit: 7 days
Customer service desk integrations
Search skill
Pre-built content
Private endpoints
Activity tracker
Onboarding support
Data isolation: With Data Isolation Add-on
Leverage log data across instances: With Data Isolation Add-on
Disambiguation
Digressions
Autolearning
Intent conflict resolution
Intent recommendations
Export chat logs
Concurrent call capacity: 1,000 (higher limits available)
Phone integrations
SMS / MMS
Support for SIP call transfers
Connectivity to existing IVRs
Multiple language support
Neural voice synthesis
Language, acoustic, and voice customizations
Number of instances: Up to 30 with Data Isolation Add-on
Disable analytics logging: With Data Isolation Add-on
Batch intent classification
HIPAA enabled: With Data Isolation Add-on
Uptime SLA: 99.9%
Deploy on any cloud, including IBM, Amazon, Google, Microsoft or on-premises environments: custom

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Disclaimer: The pricing details were last updated on 12/04/2021 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about IBM Watson Assistant Pricing.