What do you like best?
The best thing of all is the extremely responsive and helpful professional team behind the software. Without fail they are quickly available, answering inquiries, questions, concerns, and fielding suggestions with a cheerful can-do attitude. I have consistently found that the Hippo team has taken action to acknowledge my communications, to solve my workflow challenges, and to address the issues I am dealing with in the CMMS. I give the software 10/10 not only because it is already excellent, but because I am confident that Hippo will handle ongoing challenges, including iteration forward, with excellence.
What do you dislike?
Hippo has very few things to dislike. The only thing that comes close to a dislike is the (decreasing) limitations on the granularity of options to tailor the UX to each individual User's needs. The basic system is robust and extremely functional, but it would become even better by incorporating the ability for individual users to select more customization of things like notifications, for example.
Recommendations to others considering the product:
Jump on Hippo! It's a cost-effective, easy-to-use system with fantastic support. The capabilities of the software are ample and expandable, and the willingness of the company to integrate suggestions and feature requests has been fantastic.
What problems are you solving with the product? What benefits have you realized?
I work for a thriving and very busy manufacturing concern. Our maintenance program has always been reactive, ad hoc, with very limited paper-based record keeping. We had no authoritative list of the machines we run. We had no centralized management of maintenance. We had no digitized manuals or parts lists or service records-- just shelves full of diligently-kept but unsystematized photocopies and handwritten pages in large binders. Our excellent maintenance technicians have been with us for many years and their invaluable knowledge and experience was going completely uncaptured for the future. Their contacts, their relationships with those contacts, their extensive researches into parts, vendors, alternative schemes for addressing challenging repairs, etc., were all scattered and unavailable to anyone but themselves, in spite of their best analog efforts to record these things responsibly. After 3+ months of onboarding Hippo, the logic and ease of use of the CMMS have made adoption very comfortable for everyone, even techs who are leery of computer use in general. Management is realizing benefits in a better macro-view of maintenance and a more accurate sense of what are and what are not problems that need significant attention. We're very happy with Hippo, and are persuaded that if it's this useful to us when we've barely started using it, it is only going to become more valuable as we integrate it into our company systems more and more.
Response from Fabio Carvalho of Hippo CMMS
Thank you for leaving us such a great review, Jeff!
I'm glad Hippo has been a very useful tool for your organization. It' great to know that you had a smooth onboarding period and that Hippo's ease of use was important for your staff to start using it. I will make sure to share your review with our Customer Success team.
We appreciate that you are always making good suggestions to us, so we can continue to improve our system. Please don't hesitate to contact us if you ever need any assistance.
Customer Success Adviser
866.956.2859 x 223 | email@example.com