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Heygen Reviews

User Rating

5/5 (Based on 1,989 Ratings)

Rating Distribution

  • Excellent

    98.2%
  • Very Good

    0.7%
  • Average

    0.4%
  • Poor

    0.7%
  • Terrible

    0.1%

Do You Use Heygen?

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Review Summary

HeyGen is generally praised for its ease of use, allowing users to quickly create AI-generated videos with a variety of avatars and voices. Users appreciate the ability to customize avatars with their own photos and the realistic lip-syncing capabilities. The platform is also seen as a cost-effective solution for creating professional-looking videos. However, some users express concerns about the limited free credits, high pricing for extended usage, and occasional lip-syncing glitches. While HeyGen is lauded for its user-friendliness, improvements in avatar customization options and pricing models are encouraged.

Pros

  • Easy to use interface for quick video creation.
  • AIpowered avatars offer realistic facial expressions.
  • Enables content creation at scale and reduces costs.
  • Provides a wide range of customizable avatars and voices.

Cons

  • Limited credit options for new users to explore features.
  • Pricing model is perceived as expensive and disingenous.
  • Customer support responses can be inconsistent and slow.
  • Limited freedom in background customization for videos.

AI-Generated from the text of User Reviews

Reviews
YH

Yvo H

October 26, 2026 Source: G2.com
Easy to Use, Great Value, and a solid API
What do you like best about HeyGen?.easy to use, good price/quality, good API, no expensive subscriptionsWhat do you dislike about HeyGen?They are adding currently a lot of functionalities I don't needWhat problems is HeyGen solving and how is that benefiting you?Easy way to generate avatars video on scale
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RD

Rick D

October 12, 2026 Source: G2.com
products on the market!
What do you like best about HeyGen?You can upload your own avatars and voice. Also, their avatars are the best that I have seen so far.What do you dislike about HeyGen?They don't have a one time price that you can pay to get unlimited use. If they did, no one could touch them.What problems is HeyGen solving and how is that benefiting you?It solves the problem of having to worry about setting up background in my presentations as well as my appearance. It benefits me because I can put together content much quicker. One of the best A.I.
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MM

Miguel Ángel M

October 12, 2026 Source: G2.com
Super sencilla, solo es poner una imagen y el texto
What do you like best about HeyGen?How simple it really is, you don't need to know anything about video or audio editing.What do you dislike about HeyGen?It does not have options to customize and give more options in the free version.What problems is HeyGen solving and how is that benefiting you?Making videos is much more difficult than people think, and with this tool, I can make perfect videos in just over 10 minutes without any errors.
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VE

Verified User in Primary/Secondary Education

September 24, 2026 Source: G2.com
Seamless Avatar Generation with Great Service and Support
What do you like best about HeyGen?I really appreciate HeyGen for video generation because it's the only place I've found with good avatars that I can use. The pricing is good, and the service is excellent. When I had an issue with an avatar, they resolved it by offering me 100 credits. I also like that I can use the API with my subscription, which is convenient as I don't need to always go into the GUI for my video generation tasks. Instead, I can use Claude to get my videos done through the API, which is a big plus for me. The responsiveness of the HeyGen staff is another significant factor for me. Additionally, the initial setup was very easy with no complicated steps, and figuring out how to use the API was quick and straightforward.What do you dislike about HeyGen?I was not able to fully generate the avatar when I was not in studio mode and I set the avatar generation to portrait mode. It was just showing me half of the picture, so I was not able to see the avatar's face. This was a real problem for the avatars. It only got corrected when I switched to jam mode.What problems is HeyGen solving and how is that benefiting you?I use HeyGen to generate videos with talking avatars that lip-sync my scripts, which was essential for my tasks. It's the only platform with great avatars. The API allows efficient video production without using the GUI, and the staff is responsive, resolving issues quickly.
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EC

Eloy C

September 23, 2026 Source: G2.com
HeyGen Makes AI Avatar Videos Fast, Flexible, and Polished
What do you like best about HeyGen?What I like most about HeyGen is how easily I can create AI avatars and turn ideas into engaging videos. The platform saves me time, gives me creative flexibility, and helps me produce polished content without needing a camera setup for every project.What do you dislike about HeyGen?I would like more precise control over an avatar’s expressions and movements. That would make it easier to match the exact tone I want in each video. Overall, HeyGen is a useful tool for creating AI avatar content.What problems is HeyGen solving and how is that benefiting you?HeyGen helps me create videos with AI avatars without having to film myself each time. This makes it easier to produce content regularly and try different ideas. I can spend more time on the message and less time setting up and recording each video.
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MM

Martin M

September 23, 2026 Source: G2.com
Facilidad y Calidad en Creación de Contenido
What do you like best about HeyGen?I really like HeyGen for the quality of the results it offers and how easy it is to use. It allows me to create quality content without prior knowledge of video creation or editing. Additionally, the initial setup was very easy, making using HeyGen a positive experience.What do you dislike about HeyGen?I don't like the background videos and the credit consumption in HeyGen. Although the product has positive aspects, these inconveniences are somewhat annoying.What problems is HeyGen solving and how is that benefiting you?HeyGen allows me to create content without facing my fear of the camera and without knowing anything about video editing. I love the quality of the results and the ease of use, which helps me produce quality content easily.
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VS

Verified User in Public Safety

September 16, 2026 Source: G2.com
Fast, Easy Training Videos with HeyGen—Perfect Avatars, Branding, and Spanish Translation
What do you like best about HeyGen?I’m in my 60s, and I was able to create a 5-minute training video in less than a day. I’ve only been using HeyGen for two weeks, and I’ve already created eight training videos.What do you dislike about HeyGen?Recommendations to others considering HeyGen?I made two “coworker avatars,” and they’re wearing our company’s polo shirts, safety vests, and hardhats. I was also able to brand the videos by using our company’s buildings and trucks in the background. It was super easy to translate the videos into Spanish with just a few mouse clicks, and the lip sync is perfect.What problems is HeyGen solving and how is that benefiting you?
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BB

Biencommunity B

September 15, 2026 Source: G2.com
Solución Económica y Eficaz para Vídeos Personalizados
What do you like best about HeyGen?I like HeyGen because it is cheap and offers very good quality. I enjoy the multitude of avatar voices and templates that make my work easier, and they also have great customer service. The initial setup was very easy, which made the experience of starting to use HeyGen pleasant.What do you dislike about HeyGen?I would like HeyGen to improve in the aspect of voices, especially in having more options for neutral Spanish voices. I think this is more a matter of AI technology in general, but it would be great to have these options available.What problems is HeyGen solving and how is that benefiting you?I use HeyGen to create videos for my clients without needing to record or pay actors. It is cheap, offers good quality, and has a multitude of voices, avatars, and templates that make my work easier.
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VM

Verified User in Education Management

September 13, 2026 Source: G2.com
HeyGen Makes High-Quality Video Creation Easy
What do you like best about HeyGen?The HeyGen website is very user-friendly; I was able to use it easily and produce my own videos in the highest quality.What do you dislike about HeyGen?I purchased the Creator account from HeyGen; I really enjoyed using it and didn't find any downsides. It was excellent.What problems is HeyGen solving and how is that benefiting you?I used it to create my training course. Since English is not my native language, it was a huge help to me in producing the course.
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MD

Mihoubi D

August 28, 2026 Source: G2.com
HeyGen Makes Creating Professional Videos Fast, Easy, and Realistic
What do you like best about HeyGen?HeyGen is very helpful for creating professional videos quickly and easily, without needing advanced video editing skills. It saves a lot of time, the avatars and voices are realistic, and the platform is simple to use. It’s especially useful for producing high-quality content efficiently. I’m currently using the free version, and I find it provides very good value. It allows me to explore the main features and create quality content without any initial cost.What do you dislike about HeyGen?One downside is that some avatars and voices can still feel slightly artificial in certain situations. More customization options would also be helpful. Overall, these are minor limitations compared to the quality and ease of use of the platform.What problems is HeyGen solving and how is that benefiting you?HeyGen helps me create professional real estate videos quickly without needing filming equipment or advanced editing skills. It allows me to present properties, communicate with clients, and create engaging content for social media while saving a significant amount of time.
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