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Gumroad Reviews

User Rating

1.6/5 (Based on 356 Ratings)

Rating Distribution

  • Excellent

    12.4%
  • Very Good

    0.8%
  • Average

    1.4%
  • Poor

    3.1%
  • Terrible

    82.3%

User Sentiments

Easy to use, Simple Setup Process, Seamless Integrations, Great for Digital Products

Poor Customer Support, Limited Customization Options, Lack of Advanced Features (A/B Testing, ApplePay), Mobile App Issues (Login, Downloads)

Do You Use Gumroad?

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Review Summary

Users applaud Gumroad's user-friendly interface, straightforward setup process, and extensive customization options. They appreciate the platform's flexibility in accommodating various file types and its effective marketing tools. Additionally, Gumroad's customer support is frequently praised for its responsiveness and helpfulness. However, some users have expressed concerns about the platform's limited analytics and reporting capabilities, occasional glitches, and the lack of certain features found in competing platforms.

Pros

  • Userfriendly interface: Easy to create and manage digital products.
  • Wide range of features: Supports various file types, pricing options, and marketing tools.
  • Strong community: Offers a marketplace for creators to connect and share knowledge.

Cons

  • High transaction fees: Gumroad charges a significant percentage of each sale.
  • Limited customization options: Lacks advanced customization features for branding and design.
  • Absence of customer support: Lacks dedicated customer support, relying on community forums for assistance.

AI-Generated from the text of User Reviews

Reviews
LR

Lemar Rakk

August 27, 2025 Source: Trustpilot.com
THATS ONE OF THE BEST MUSIC KITS…
THATS ONE OF THE BEST MUSIC KITS SELLERS, THE SUPPORT IS VERY VREY FAST AND THE PRICE FOR SUCH GOOD THINGS OUT THERE IS JUST SO IMPRESSIVE AND INCEDIBLE
Read more
A

A_S_C

May 8, 2025 Source: Trustpilot.com
Gumroad is good
Gumroad is good, but you have to agree with the high fees. Sometimes Gumroad has issues, but they usually try to resolve them. Personally, no major problems
Read more
J

Juan

April 29, 2025 Source: Trustpilot.com
its not a scam
everybody says its a scam blah blah blah, i bought my piano sheet + MIDI with no problems or anything, its about the buyer who ripps you off not the site, dont start bombing it with 1 star reviews just cause you bought some sketchy shit
Read more
M

Malcolm

August 17, 2024 Source: Trustpilot.com
Love using Gumroad to sell digital products.
I've been using Gumroad for 6 years. Setting up my online store was easy and I've had a great experience selling digital products in that time. Wouldn't think of switching to a different online store.

Some great features of Gumroad:

-Incredible customer support

-I can e-mail all my customers time from within Gumroad which makes updates easy

-Great accounting and analytic tools for doing taxes

-No annual fee to use the site

-Refund a sale in one click

-My products appear in Gumroad searches

-Generate discount codes for customers

-Over pay and tipping option at check out

-Owner of the company responds to my e-mails

-Add anyone as an affiliate and give them a cut of your sales
Read more
GL

Glavis Loh

May 10, 2024 Source: Trustpilot.com
Prompt service and great experience
Prompt service and great experience

I met some problems on the Gumroad platform and received prompt help from the staff (Vatsal) from Gumroad.

They managed to solve it for me within a short timeframe and I could resume my work quickly.

I wish more platforms could offer excellent service like Gumroad.
Read more
CC

Carolyn Coley

April 18, 2024 Source: Trustpilot.com
Great Razors, Great company support
My husband LOVES the razors and they give him a great shave!! We are in the USA and are on subscription for his razors. We have never had an issue all this time, but this time he got the wrong blades sent. Gruum was EXTREMELY RESPONSIVE to my email and sent correct blades out right away! Could not be happier with the product, company and their quick action to correct the mistake! GREAT PRODUCT GREAT COMPANY- highly recommend!
Read more
JN

Jesper Nederby

January 4, 2024 Source: Trustpilot.com
Fast and easy payment
I was a little worried about buying from this site, but figured since I had a one time use card with the required amount on ($10), I would give it a try. The one time use was rejected by them, but adding the funds to a normal card and then using that, worked just fine. As soon as the transaction went through, I got an email with a link to my comics.

Maybe Gumroad has fixed all the issues people have had. Or maybe it's a problem with the individual creator on the platform, and not the platform itself.
Read more
DP

David Castro Piñol

December 11, 2023 Source: Trustpilot.com
Excellent customer service
I received an excellent customer service when I asked a question of why my account was suspended. They explained to me and fix the problem very quickly.
Read more
SA

Sharafat Ali

April 19, 2023 Source: Trustpilot.com
It's very fabulous experience with…
It's very fabulous experience with Gumroad all is great full very empress website please join every one
Read more
DT

Daniil Toropov

February 4, 2023 Source: Trustpilot.com
Great as seller and buyer
I've had great experience with Gumroad as a seller and buyer.

It has all the tools I need and more. Support is *super* responsive and helpful.
Read more

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