Guesty Reviews

User Rating

4.2/5 (Based on 719 Ratings)

Rating Distribution

Excellent
76.8%
Very Good
3.3%
Average
1.7%
Poor
1.7%
Terrible
16.6%

User Sentiments

Excellent Customer Support, User Friendly Interface, Extensive Integrations, Comprehensive Automation Features

Inadequate Direct Booking Website, Unreliable Customer Support Response Times, Occasional Software Bugs, Limited Accounting System

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Review Summary

Overall, Guesty is highly praised for its user-friendly interface, comprehensive features, and excellent customer support. Users appreciate its seamless integration with popular platforms like Airbnb and Booking.com, as well as its robust reservation management and guest communication tools. Guesty's ability to automate tasks and streamline operations is also a major advantage. However, some users have reported occasional technical glitches and a need for more customization options. Additionally, pricing concerns have been raised, with some users finding the cost to be relatively high compared to competitors.

Pros

Streamlined reservation management: Easily manage reservations, availability, and guest communication from a centralized platform.
Comprehensive property management: Manage properties, rates, availability, and revenue across multiple channels.

Cons

Limited customization options: Some users may find the software's customization options to be limited, especially for advanced needs.
Occasional technical glitches: A small number of users have reported experiencing occasional technical glitches or bugs with the software.

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Reviews

Edem

January 16, 2026 Source: Trustpilot.com

The Customer Experience expert was…

The Customer Experience expert was patient and helpful.

Sandra Ordoñez

January 15, 2026 Source: Trustpilot.com

Amazing

Amazing, the agent Mary was very quick responding the request and solving it

Johara Maningo

January 15, 2026 Source: Trustpilot.com

Manuel was very helpfful and took time…

Manuel was very helpfful and took time to explain all my questions.

Danni Green

January 14, 2026 Source: Trustpilot.com

Melodie has been absolutely amazing

Melodie has been absolutely amazing — super responsive, organised and genuinely helpful. She made the whole setup process feel easy and stress-free, and always went the extra mile to make sure everything was working properly.

Guesty has also been a game changer for us: it’s streamlined our operations, improved communication, and made managing multiple properties so much more efficient. Highly recommend both Melodie and Guesty!

Leah Dodge

January 13, 2026 Source: Trustpilot.com

The Benchmark for Customer Success

Matt Palacio was an absolute standout during our onboarding with Guesty. He is incredibly knowledgeable, easy to follow, and truly understands both the product and how real property managers actually use it. Every question we asked was answered quickly and clearly, and when he did not have an immediate answer, he made sure to connect with the right person and follow up without fail.

Matt consistently went above and beyond to make sure we felt confident, supported, and prepared. He never made us feel rushed or silly for needing clarification. Instead, he met us exactly where we were and guided us forward with patience and genuine care. On top of all that, he is simply a wonderful human to work with.

“Uncle Matt” will absolutely be missed here at Rise & Shine Retreats. Guesty is lucky to have him, and any team that gets to work with him is in very good hands.

BOSS PLACES

January 12, 2026 Source: Trustpilot.com

Great api

Great api, game changer for SA businesses

Andrew Budden

January 12, 2026 Source: Trustpilot.com

Debbie was exceptionally helpful

Jigo Villanueva

January 8, 2026 Source: Trustpilot.com

The reps are responding real time

The reps are responding real time, and they know what they're doing.

Gary

January 8, 2026 Source: Trustpilot.com

Great customer service

Great customer service. I am very pleased I decided to move over to Guesty

XUDONG

January 3, 2026 Source: Trustpilot.com

It's a very easy-to-use software

It's a very easy-to-use software. The interface is clear. We can merge the rental management of several applications into a single program. Guesty offers all the necessary features.