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Guesty Reviews

User Rating

4.6/5 (Based on 762 Ratings)

Rating Distribution

  • Excellent

    83.1%
  • Very Good

    5.5%
  • Average

    1.8%
  • Poor

    2.1%
  • Terrible

    7.5%

User Sentiments

Excellent Customer Support, User Friendly Interface, Extensive Integrations, Comprehensive Automation Features

Inadequate Direct Booking Website, Unreliable Customer Support Response Times, Occasional Software Bugs, Limited Accounting System

Do You Use Guesty?

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Review Summary

Overall, Guesty is highly praised for its user-friendly interface, comprehensive features, and excellent customer support. Users appreciate its seamless integration with popular platforms like Airbnb and Booking.com, as well as its robust reservation management and guest communication tools. Guesty's ability to automate tasks and streamline operations is also a major advantage. However, some users have reported occasional technical glitches and a need for more customization options. Additionally, pricing concerns have been raised, with some users finding the cost to be relatively high compared to competitors.

Pros

  • Streamlined reservation management: Easily manage reservations, availability, and guest communication from a centralized platform.
  • Comprehensive property management: Manage properties, rates, availability, and revenue across multiple channels.

Cons

  • Limited customization options: Some users may find the software's customization options to be limited, especially for advanced needs.
  • Occasional technical glitches: A small number of users have reported experiencing occasional technical glitches or bugs with the software.

AI-Generated from the text of User Reviews

Reviews
VJ

Vanessa Joseph

November 25, 2024 Source: Trustpilot.com
Everything about our experience has…
Everything about our experience has been GREAT, from Jon (Israel) and his onboarding training, to Zoila our CSR that always has an open ear for us and always makes herself available for any hurdle. We could not be happier to have made this choice and can recommend Guesty to anybody looking for a property management program.
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EL

Esther Larranaga

November 19, 2024 Source: Trustpilot.com
Guesty has helped my business stay…
Guesty has helped my business stay organized and on track with the easy to view calender and app version. Going on 3 years now and am very happy with it.
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SR

Seasonal Rent

November 19, 2024 Source: Trustpilot.com
Efficient and User-Friendly PMS for Property Managementg Guesty as my channel…
I've been using Guesty as my channel manager and PMS, and it has significantly streamlined my operations. The platform is intuitive, allowing me to manage multiple listings across various channels with ease. I particularly appreciate the automation features, such as guest messaging and payment processing, which save me a ton of time and reduce the chance of human error.

Guesty's reporting tools provide valuable insights into my business performance, helping me make data-driven decisions to optimize my revenue. Their customer support team is also fantastic—responsive and knowledgeable whenever I have questions or need assistance.

Overall, Guesty has been a game-changer for my property management business, and I highly recommend it to anyone looking to simplify their processes and grow their portfolio.
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AK

Ant Keen

November 15, 2024 Source: Trustpilot.com
Guesty is the backbone behind our…
Guesty is the backbone behind our success story
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S

Summer

November 15, 2024 Source: Trustpilot.com
Great but can improve
It has been great so far! I'd love to have this platform updated, as sometimes the messages arrive in my inbox with a few minutes' delay.
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JT

Jozef Toth

November 14, 2024 Source: Trustpilot.com
Guesty is the best channel manager I…
Guesty is the best channel manager I wouldnt change it for anything else. Great support and pro features that works always perfectly well. Can reccommend.
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E

Edina

November 12, 2024 Source: Trustpilot.com
I've been consistently impressed with…
I've been consistently impressed with Guesty application and Guesty's support team. They've always been patient, knowledgeable, and efficient in resolving my issues. Their clear explanations and timely solutions have saved me countless hours. I'm grateful for their dedication to customer satisfaction.
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L

Leo

November 12, 2024 Source: Trustpilot.com
Using GueGuesty: A Game-Changer for Elevating Our Property Management Businesssty as our PMS has truly…
Using Guesty as our PMS has truly elevated our business. The platform's continuous upgrades and interface improvements make it a dynamic, forward-thinking solution for managing short-term rentals. Guesty not only simplifies our operations but also enhances our ability to provide a seamless experience for our clients.

Key highlights for us include:

Ease of Use: The interface is user-friendly, allowing our team to manage bookings, communications, and finances efficiently.
Constant Innovation: Guesty consistently rolls out updates that improve functionality and adapt to market needs.
Comprehensive Service: From booking automation to guest communication, the platform covers every aspect of property management, helping us drive more value for our business.
Guesty has been a game-changer, and we’re excited to see how future updates will continue to support our growth.
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RA

Ren Almero

November 7, 2024 Source: Trustpilot.com
Michael was knowledgeable and helped me…
Michael was knowledgeable and helped me with my issue proficiently. Michael understands the problem correctly and knows what he is doing!
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AF

Ali Farhoune

October 11, 2024 Source: Trustpilot.com
Very good support 🤍
Very good experience in platform guesty and support team is very good
Read more

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