Grasshopper Reviews

Grasshopper is affordable and easy to use. Customer service is excellent!

Grasshopper gives us exactly what we need. Our company doesn't need the useless features that come packaged with other services. It's nice to know they are available, but I don't want to pay for something I don't use.

Service works great. I just wish they had the ability to get to extension by speech.

Date of Experience: 06/25/2025
I signed up with Grasshopper on June 25, 2025, hoping to separate my personal line from business calls. After testing the platform, I’m confident this deserves a full five stars—but only if used correctly.

What made this a 5-star experience?
Instant virtual presence: Within minutes, I had a local business number, a polished greeting, and full mobile and desktop app access—no hardware needed.
Business News Daily
GetVoIP
+7
Grasshopper
+7
Business News Daily
+7

Seamless text and forwarding features: Incoming texts and calls route directly to my cell via app, complete with instant auto-responses, eliminating missed leads.

Professional image instantly: Vanity or toll‑free numbers and voicemail transcription make a solo operation look legit.
Grasshopper
+7
Grasshopper
+7
GetVoIP
+7

What the company does well:
Feature-rich simplicity – Unlimited minutes, texts, voicemail transcription, extensions, and fax—all under one roof, starting at $14/month.
Trustpilot
+11
Forbes
+11
Business News Daily
+11

Unlimited users per plan – You pay for numbers and extensions, not seats—great for scaling.
Grasshopper
+3
Crazy Egg
+3
GetVoIP
+3

Reliable support & uptime – 24/7 support and 99.999% uptime promise peace of mind.

Digital-first experience – The mobile and desktop apps work seamlessly for VoIP/Wi‑Fi calling, keeping you connected anywhere.
Grasshopper
+3
Grasshopper
+3
Grasshopper
+3

Where it could improve:
No cash-deposit options – All virtual, so not ideal if you need physical cash handling.

Feature gaps – No call recording, advanced routing/IVR, or deep third-party integrations like with CRMs; tools like Nextiva or RingCentral offer more.

Potential hidden fees – Reddit users reported surprising add-ons and billing complexities. One said:

“My ‘$29 per month’ plan became $63 after additional phone line charges and other taxes and fees.”
Reddit

Best fit:
This is ideal for:

Solopreneurs, freelancers, consultants

Online businesses needing brand presence

Remote teams that need unified call/text access from anywhere

New small businesses wanting fast, professional communication tools

Not ideal for:

Cash-based local businesses (e.g., retail, restaurants)

Organizations requiring advanced features (call centers, integrations, recordings)

Those who eventually need full UC platforms that Grasshopper doesn’t support

Final Thoughts:
Grasshopper nails the core needs of a digital-small-business virtual phone system: easy setup, clean apps, transparent pricing (in theory), and professional tools. You get real business presence—without the fluff or hardware. But weigh its simplicity against your needs. If you anticipate growth into call centers or need advanced integrations, you might outgrow it.

Would I recommend it? Yes—for anyone launching or running a lean, digital-forward business. Just be aware of potential billing extras and limits on advanced features.

Very polite and pretty welcomed me in and helped me out with all my need !! Thank you destiny for attending me you were the best !!

Date of experience: June 09, 2025

The person who helped was EXTREMELY PROFESSIONAL and HELPFUL. He made my day.

We previously used Grasshopper and migrated to another service when we took on a new office. That experience was not positive and we recently made the decision to terminate the other service and go back to the Grasshopper platform. It is a really good fit for our professional services related business with our folks always on the go!

Grasshopper has a great, simple, easy to use and navigate a business phone tree/system. I had been looking for something we can update ourselves when needed. It has lots of options and additions if needed. I have already told 2 other business friends about your system.

The support staff is very helpful and friendly.