Google Cloud Dialogflow

Features

• Multilingual support: 30+ languages and variants supported
• Analytics
  • Advanced performance dashboards
  • Data export to custom dashboards
  • State-based visualizations
• Omnichannel integration
  • Integration across digital channels, including web, mobile, messenger, etc.
  • Advanced one-click telephony integration
• Prebuilt agents: 9 production-ready agents for use cases across industries: telco, retail, financial services, travel, and more
• Advanced AI
  • State-of-the-art BERT-based natural language understanding (NLU) models
  • Cutting-edge speech recognition and speech synthesis models
• Visual flow builder: Reduce development time by 30% with an intuitive visual builder for visual state machine
• State-based models: Reuse intents and intuitively define transitions and data conditions
• Supplemental questions: Models capable of easily defining and detecting minor conversation detours
• Native IVR settings: Supports settings like DTMF, live agent handoff, barge-in, speech timeouts
• Flow-based modules
  • Supports up to 20 independent conversation flows with 40,000 intents
  • Shared intents and training phrases across flows
• Testing
  • Advanced multi-turn simulator
  • Create and manage test cases for continuous evaluation
• End-to-end management
  • Flow-level versions and environments support for testing and deployment
  • Experiments and traffic-splitting natively supported

Features

• Multilingual support: 30+ languages and variants supported
• Analytics
  • Performance dashboards
  • Data export to custom dashboards
• Omnichannel integration
  • Integration into popular channels like Google Assistant, Slack, Twitter, etc.
  • One-click telephony integration
• Prebuilt agents: 40+ template agents for building conversations for dining out, hotel booking, navigation, IoT, etc.industries: telco, retail, financial services, travel, and more
• Advanced AI
  • State-of-the-art BERT-based natural language understanding (NLU) models
  • Cutting-edge speech recognition and speech synthesis models
• Visual flow builder: Form-based bot builder
• State-based models: Flat data model for simple use cases
• Supplemental questions: Not supported
• Native IVR settings: Not supported
• Flow-based modules
  • Supports up to 10 sub-agents with as many as 20,000 intents
  • Intents and training phrases not shared across sub-agents
• Testing
  • Standard simulator
  • Test cases not supported
• End-to-end management
  • Basic versions/environments support
  • Experiments and virtual agent evaluation not supported