Gong Reviews

What do you like best about Gong?I love the fact that even if you're just fishing for random calls you get a quick preview so you know what to expect before you play it.What do you dislike about Gong?Honestly, I don't really have any negative feedback on the softwareWhat problems is Gong solving and how is that benefiting you?At my last job, if you weren't in office you weren't going to be able to listen to your peers calls.

What do you like best about Gong?- Being able to review my own recordings and transcripts to recall things I've forgottenWhat do you dislike about Gong?- Making it so that prospects don't have to write as detailed notesRecommendations to others considering Gong?- Prospects can send recordings and transcripts to those then couldn't make a callWhat problems is Gong solving and how is that benefiting you? - The stats

What do you like best about Gong?I like that it gives a good recap of the convo, and call recording and call analysis have been solid for me overall.What do you dislike about Gong?The AI outputs aren’t that accurate or consistent for me, and it can be hard to catch and correct mistakes. It’s mostly reliable as a record of conversations, but sometimes it over allots things to being very positive, and it doesn’t always explain why it produced a specific result.What problems is Gong solving and how is that benefiting you?It gives me a mostly reliable record of conversations and a good recap of the convo. Deal visibility improved somewhat, and coaching insights were acted on sometimes.

What do you like best about Gong?The option to give me a summary with AI. The option to send the info to emails.What do you dislike about Gong?I really like all the features of the softwareWhat problems is Gong solving and how is that benefiting you?So far I haven't found any problems.

What do you like best about Gong?I love everything about Gong but the transcripts are especially great. Easy to use and I use it every single work day.What do you dislike about Gong?No downsides that I've seen. I can't think of anything to make it better.What problems is Gong solving and how is that benefiting you?I can see how conversations went without going back and listening to the entire call - the overview it sends via email is amazing and the "next steps" portion makes it very easy to understand what to expect for the future of whatever opportunity is being worked. Using the call transcript for note purposes is amazing as well.

What do you like best about Gong?Gong’s AI notetaking has been a game-changer for me. With several external calls a day, it’s easy to lose track of what was said, but having every call recorded and transcribed means I can always go back and reference the details. The search functionality makes it simple to find exactly the part of a conversation I need, and I love being able to share snippets with internal teams for product feedback. It also makes it easy to send call recordings to clients when they want to revisit a discussion. Overall, it saves me time, keeps me organized, and ensures nothing slips through the cracks.What do you dislike about Gong?Sometimes it can be tricky to ensure the recording joins when the call is initiated by the client, especially if the meeting is on Teams versus Zoom.Recommendations to others considering Gong?•Memory overload from multiple calls: With several external calls a day, it’s easy to forget details. Gong records and transcribes everything so nothing gets lost.What problems is Gong solving and how is that benefiting you?

What do you like best about Gong?It’s very useful for every day work. Lead qualification has been a strong part of my experience.What do you dislike about Gong?I haven’t used recording, and I haven’t really used the call analysis or trend analysis features.What problems is Gong solving and how is that benefiting you?It’s been useful in my everyday work, especially around lead qualification.

What do you like best about Gong?I like that Gong automatically captures and analyzes customer interactions and makes conversations easy to review. The AI summaries of sales meetings are helpful, especially when it highlights the customer’s main concerns and next steps. It also provides useful visibility into deal progress and potential risks, which helps me prioritize follow-ups.What do you dislike about Gong?I still have to review and manually verify important details because of transcription errors, occasional missing context, and AI summaries that miss some details and action items. Some deal insights and recommendations aren’t always specific enough to determine the next best action, and they sometimes need manual verification. Coaching insights don’t always translate into a specific action, and follow-through varies.What problems is Gong solving and how is that benefiting you?It saved me time by automatically summarizing sales meetings, and it helped me prioritize follow-ups by giving visibility into deal progress and potential risks.

What do you like best about Gong?I love the Call Recording, Automatic Transcription, and AI Text Summarization because they make customer conversations easier to review, understand, and act on. Call Recording helps me revisit important discussions, transcription makes conversations searchable, and the summaries quickly highlight key takeaways, customer concerns, and action items. Overall it saves time and improves follow-ups.What do you dislike about Gong?Interactive Dashboards can feel cluttered, and finding specific insights can mean navigating multiple views. CRM Integration is frustrating when sync is delayed or information is incomplete, which forces manual verification. Search/Filter could be more intuitive since locating specific calls, topics, or customer interactions can take extra time. The AI summaries also occasionally miss important context or action items, so I have to go back to the transcript to verify details.What problems is Gong solving and how is that benefiting you?It gave me a mostly reliable record of conversations, capturing main discussion points, customer questions, key decisions, and follow-up actions, and made it easier to revisit conversations without listening to the entire recording again. It also improved deal visibility somewhat by flagging unresolved concerns and incomplete follow-ups, prompting earlier action to keep momentum. Coaching-wise, it sometimes surfaced actionable insights, like when customer questions and concerns were not being addressed clearly, which helped reps focus on active listening, ask better follow-up questions, and confirm next steps.

What do you like best about Gong?I like that it captures and analyzes customer interactions automatically and gives a very reliable record of conversations. Exporting and sharing data is solid, and overall it’s fairly easy to use and set up.What do you dislike about Gong?Quality of support has been a weak point for me. Also, interactive dashboards, live forecasting, and sales trend analysis haven’t really worked for my needs.What problems is Gong solving and how is that benefiting you?The biggest benefit has been having a very reliable record of conversations. It improved deal visibility somewhat, but managers or reps rarely acted on the conversation insights for coaching.