Gleam Reviews

User Rating

4.4/5 (Based on 239 Ratings)

Rating Distribution

Excellent
81.2%
Very Good
0.8%
Average
0.4%
Poor
8.4%
Terrible
9.2%

User Sentiments

Excellent Customer Support, Easy to Use Platform, Effective Contest & Giveaway System, Wide Range of Integrations

Account Suspension Issues, Potential for Unfair Banning, Limited Features in Free Plan, Occasional Technical Issues with Integrations

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Review Summary

The consensus from reviewers is that Gleam is an effective and user-friendly platform for creating interactive marketing campaigns. Many reviewers praise its wide range of features, including customizable templates, easy-to-use drag-and-drop interface, and detailed analytics. Additionally, reviewers commend the platform's intuitive design, which allows users to design and launch campaigns quickly and easily. On the other hand, some reviewers express dissatisfaction with the platform's occasional technical glitches and limited customer support. Overall, the majority of reviewers find Gleam to be a reliable and valuable tool for boosting engagement and generating leads.

Pros

Seamless Integration: Effortlessly syncs with various social platforms, making content sharing a breeze.
Effective Campaign Management: Streamlines and simplifies running multiple campaigns simultaneously.

Cons

Steep Learning Curve: Getting accustomed to the platform's features and functionality can be challenging.
Limited Customization Options: Lacks flexibility in tailoring campaigns to specific needs and branding.

AI-Generated from the text of User Reviews

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Reviews

Mike

October 22, 2026 Source: Trustpilot.com

You know what's messed up???

You know what's messed up? Government offices, equipment service and sales offices, emergency services, retail sales, hospitals... virtually every form of business in operation on the planet that has any kind of customer service department or interaction with the public, is providing progressively worse customer service. Even the simplest questions are met with technical BS running interference for the service staff, turning 15 second phone calls into 40 minute torture sessions that yield no results. They should all be coming to Gleam to learn how to run their customer service departments!

Emma

September 17, 2026 Source: Trustpilot.com

Fast, genuinely helpful support

We've been running competitions through Gleam for a few years now, and the support team is a big part of why we keep coming back. We recently needed a change to how our voting widget displayed entries – not something you can set yourself – and it was done the same day I asked, with no back-and-forth.

We have had a consistent experience over the years: quick replies, and a real willingness to get in and make the competition work the way we need it to. Highly recommend!

Maciej

August 28, 2026 Source: Trustpilot.com

Super app

Super app, and its very helpfull

Daniel Grissom

August 26, 2026 Source: Trustpilot.com

Awesome service and really great…

Awesome service and really great customer service. Super prompt, very helpful, and clear when I ran into trouble.

Johnathan Salter

July 5, 2026 Source: Trustpilot.com

I've been using Gleam since I started…

I've been using Gleam since I started my business at the end of 2018. It has made it very easy to manage competitions, saving me lots of admin time. It has also been a big driver in growing my audience on social media.

ll ii

June 17, 2026 Source: Trustpilot.com

Great Experience.

Quick and responsive company, amazing experience all around. Perfect customer service and communication.

Tieler Ferguson

May 14, 2026 Source: Trustpilot.com

Made some mistakes but overall it was a good experience

My first month did not yield the results I had hoped for but I also did not do the things I needed to on social to push my campaign further. I made some mistakes that ultimately cost me a lot and ruined my campaign. But it was 100% my fault. Gleam did exactly what I wanted it to do and it was a great experience from their end. I also did not realize I was going to be auto-renewed and that my campaign was still active after drawing my winners but gleam support took care of me and refunded my accidental payment. I will 100% be returning once I make some adjustments and look forward to my next campaign.

Radu Bulai

April 27, 2026 Source: Trustpilot.com

worked with Gleam Contest widget

worked with Gleam Contest widget, the Gleam team was super nice and responsive in helping us set it up on our website

John Lusher

April 8, 2026 Source: Trustpilot.com

Agency Uses GLEAM for Client Promotions

Our agency uses GLEAM to run multiple promotions for several different clients. Initially we chose GLEAM due to the flexibility it offers on the types of promotions and on the ability to run the entire promotion through the platform. We have continued to them for the same reasons and for their outstanding support!

Jamie

March 14, 2026 Source: Trustpilot.com

I had canceled all my social media…

I had canceled all my social media accounts. The Gleam sign in page kept asking me to sign in using one of those accounts and would not allow me to sign in with email. I contacted customer service. Jessica Jensen, responded in a record time and after confirming my issue she corrected the issue in just two email exchanges. That my friends is the epitome of apex customer service. Bravo Gleam for having a fabulous employee like Jessica