Freightos Reviews

User Rating

4.6/5 (Based on 779 Ratings)

Rating Distribution

Excellent
85%
Very Good
4.9%
Average
1%
Poor
0.5%
Terrible
8.6%

User Sentiments

Easy to use platform, Competitive pricing, Excellent communication, Great customer service

Hidden fees, Inaccurate delivery estimates, Lack of support from Freightos in case of issues with forwarders, Shipment delays

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Review Summary

Reviews reveal that Freightos is generally well-received among users. Many appreciate its user-friendly interface, comprehensive features, and extensive carrier network, which facilitate smooth and efficient freight booking and management. However, some users have expressed concerns regarding occasional technical glitches, the steep learning curve for advanced features, and the need for improved customer support responsiveness. Overall, users find Freightos to be a reliable and valuable solution for their freight shipping needs.

Pros

Streamlined freight booking process, reducing manual tasks and errors.
Realtime visibility of shipment status, allowing businesses to track their cargo efficiently.
Extensive carrier network, providing access to a wide range of shipping options.

Cons

Occasional technical glitches or delays reported by some users.
Limited customization options for certain aspects of the platform.
Higher pricing compared to some competing freight management solutions.

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Reviews

dantescorproducts.com

December 26, 2025 Source: Trustpilot.com

Freightos looked after me when the…

Freightos looked after me when the freight forwarder did not follow acceptable billing practices. Great communication. Thank you

Matthew Marshall

December 4, 2025 Source: Trustpilot.com

I had a really great experience…

I had a really great experience overall. While there were minor fluctuations in some costs, the difference was not significant. It would be helpful to have more visualization of import rates and shipment details upfront. Otherwise, a very positive and effective service.

psodarrellgmail.com

December 3, 2025 Source: Trustpilot.com

The Best There Is Out There

The amazing service. Fast and efficient. Excellent customer service to help you through the process of your shipping.

customer

November 21, 2025 Source: Trustpilot.com

They made it seamless going into this…

They made it seamless going into this without any knowledge of importing. I think a general estimate of import duties, taxes, fees, inspections and additional costs would have been helpful instead of being bombarded with thousands extra later on.

Ilyas

November 16, 2025 Source: Trustpilot.com

On time was delivered with extra care

Cory

November 13, 2025 Source: Trustpilot.com

Can't fault them

Can't fault them. The website is easy to use and the forwarders are great. Would recommend.

David L

November 6, 2025 Source: Trustpilot.com

Turnkey Logistics

Turnkey hiring of logistics companies for global dock-to-dock service. We'll use them again.

Aidan Battery Service Hub

October 23, 2025 Source: Trustpilot.com

It was easy to book and pay for online

It was easy to book and pay for online. I received regular emails advising me of the progress of the shipment. And the service was relatively cheap.

steve

October 22, 2025 Source: Trustpilot.com

Easy and reliable to use with updates…

Easy and reliable to use with updates all the way

seancontractsgmail.com

October 19, 2025 Source: Trustpilot.com

comms prices and quick delivery

GREAT, comms, prices and they go that extra mile. Will be 100% using again.