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I got help soon after I posted this review. THANK YOU! I’m so grateful for the help I received. From 2 to 5 ⭐⭐⭐️⭐️⭐️
Case number 01787541 and 01789533.
I’m really hoping someone from Magnific can help me. I’m sorry to contact you again, but I first reached out regarding this on October 27 at 10:50 AM and I haven’t received a response yet. I completely understand that support requests can take time, but I’m honestly feeling extremely anxious about this because of the amount involved, and I’m really hoping someone can help me. I accidentally purchased 1,000,000 extra credits after misunderstanding the EUR amount and believing I was spending around SEK 1,000. I only realised afterwards that I had actually been charged around SEK 10,000. I would never intentionally have purchased such a large credit package.Before realising my mistake I had used around 7,000 credits, but I immediately stopped. More than 99% of the credits remain completely unused.I contacted support immediately and have followed up, but I still haven’t received a response from a person. I’m honestly extremely anxious about this, as SEK 10,000 is a very significant amount of money for me.I’m not asking to get anything for free – I’m completely happy for the credits I used to be deducted. I’m simply asking Magnific to please remove the remaining unused credits and refund the unused portion as a goodwill exception.I really hope someone from Magnific sees this and can help me.