FreeAgent Reviews

User Rating

4.9/5 (Based on 462 Ratings)

Rating Distribution

Excellent
94.2%
Very Good
4.1%
Average
1.1%
Poor
0.4%
Terrible
0.2%

User Sentiments

Ease of Use, Real-Time Tax Information, Bank Account Integration, Invoice Management

Limited App Integrations, Lack of Weekly Payroll, Outdated Design, Limited CRM Features

Do You Use FreeAgent?

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Review Summary

Overall, users find the software easy to use and navigate, with a simple and intuitive interface. It is praised for its strong invoicing capabilities, efficient expense tracking, time tracking, and project management features. Many users also appreciate the mobile app, which allows them to manage their finances on the go. However, some users have reported occasional glitches and bugs, and some have expressed a desire for more comprehensive reporting options. Additionally, the pricing can be a concern for some small businesses.

Pros

Easy to use interface and intuitive design, enabling seamless navigation and efficient task completion.
Realtime financial insights and comprehensive reporting, empowering businesses with uptodate financial data for informed decisionmaking.
Seamless integration with various business tools, streamlining workflows and enhancing productivity.

Cons

Limited customization options, potentially restricting users from tailoring the software to their specific needs and preferences.
Occasional technical glitches reported by users, affecting the overall user experience and potentially disrupting business operations.

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Reviews

Nicholas T

April 29, 2026 Source: G2.com

CRM Great Sales Tool for Tracking Data and Metrics

What do you like best about FreeAgent?It was a great sales tool that allowed us to track all data and metrics effectivelyWhat do you dislike about FreeAgent?It wasn’t the best among CRMs that utilize AI tools.What problems is FreeAgent solving and how is that benefiting you?The way it allows us to properly track data in our

Michal S

April 28, 2026 Source: G2.com

Fast, Easy Invoicing with seamless HMRC integrations

What do you like best about FreeAgent?It's free to use as part of the business account with Mettle. It's easy to use, it works fast and all the information is easy to find. All the digital integrations with HMRC are there which is a big plus. What do you dislike about FreeAgent? Recommendations to others considering FreeAgent?I have multiple automated invoices set up and they are created automatically and sent to my clients without me doing anything. What problems is FreeAgent solving and how is that benefiting you?

Blackini S

August 28, 2025 Source: G2.com

VAT returns and this creates a satisfying experience Ideal Accounting Solution for Freelancers and Small Firms

What do you like best about FreeAgent?.FreeAgent is suitable for small businesses and freelancers What do you dislike about FreeAgent?The interface is super flexible and allows tax forecasting Recommendations to others considering FreeAgent?It has automated major features, including expense tracking What problems is FreeAgent solving and how is that benefiting you?All projects are fully facilitated by this app

Verified User in Marketing and Advertising

April 19, 2024 Source: G2.com

Just keeps getting better

What do you like best about FreeAgent?The peace of mind that everything is logged and easily retrieved by myself or my accountant. Invoice automations save lots of time. Support is greatWhat do you dislike about FreeAgent?Nothing - they seem to always be ahead of the game with releasing new tools and featuresWhat problems is FreeAgent solving and how is that benefiting you?Preparing accounts, invoicing, invoice reminders, payroll - working out taxes to pay.

Jillian F

December 7, 2022 Source: G2.com

Simple to use and Free for RBS Clients

What do you like best about FreeAgent?Love the ease of use, simple to learn and has most of the great features such as Quick Books, Xero, Sage. FREE to RBS business users!!What do you dislike about FreeAgent?May not have all the bells and whistles of market leaders.What problems is FreeAgent solving and how is that benefiting you?They are responsive to requests and I like the work on benchmarking within your industry.

Sam C

November 15, 2022 Source: G2.com

"Essential tool for small businesses"

What do you like best about FreeAgent?

Very intuitive and helpful features that mean it is possible for small companies to complete most accounting tasks in house. When it is time to share with a qualified accountant, it is concise and easy to share relevant information.

What do you dislike about FreeAgent?

It isn't immediately obvious when the connection with the bank account requires re-confirming, which means sometimes the bank account balance is not correct, although this is minor.

What problems is FreeAgent solving and how is that benefiting you?

As a small business I do not want the overhead of paying an accountant every month. Freeagent gives me the tools to do most bookkeeping myself easily, but is simple enough to get the books audited at the end of the year

Stuart D

November 8, 2022 Source: G2.com

"The Best Accounting Software... Ever!"

What do you like best about FreeAgent?

I've used Xero and QuickBooks, but FreeAgent is superior, especially for freelancers/consultants. It just makes sense. Easy to use, intuitive, and super fast, and they even send you tips to make sure you're on top of everything.

What do you dislike about FreeAgent?

Wish it would integrate with American Express credit cards.

What problems is FreeAgent solving and how is that benefiting you?

Saves me a considerable amount of time on accounting, and the easy-to-use UI means I can find transactions and receipts quickly without issue. A great piece of software that I can't live without.

Laura G

June 15, 2022 Source: G2.com

"FreeAgent excellent online bookkeeping and accounting software"

What do you like best about FreeAgent?

FreeAgent keeps all my accounting and bookkeeping records in one easy accessible place. I use it to maintain invoices, debtors, bills, vat, estimates, bank transactions and profit and loss. I like the cash flow forecasting and the dashboard overview of my business's accounts. I would recommend it to any small business It also has a discount for referring a friend. It is also not an expensive subscription fee. The interface is neat and easy to use

What do you dislike about FreeAgent?

There is not much I don't like about FreeAgent. It would be nice to be able to split invoices for when a client pays a deposit and then another payment later. In the dashboard area -it would be nice to see a year-on-year comparison summary on the cash flow. I don't use the time tracking facility but use all the other functionality

Recommendations to others considering FreeAgent:

I would recommend Free Agent to any small business owner who is looking for software to maintain their invoices, quotes, bank transactions, bills and expenses.

What problems is FreeAgent solving and how is that benefiting you?

It makes the mundaneness of admin and accounting much easier so I can focus on running my business. It helps keep track of debtors with reminders so can be on top of outstanding monies. and also recurring invoices save me time when it comes to invoicing each month

Anonymous User

April 16, 2022 Source: G2.com

"Great solution for Freelance and Company"

What do you like best about FreeAgent?

TAX calculation - invoicing, automatic emailing to customers, adding customers, and auto invoicing them, managing expenses.

What do you dislike about FreeAgent?

The fact that I can't close an invoice unpaid directly and I need to create some credit notes and I can't manage it on freelancer / company account at all

What problems is FreeAgent solving and how is that benefiting you?

Invoicing, tax, accountancy, almost everything bookkeeping.

Aglae

December 9, 2021 Source: Financesonline.com

Recording expenses made simple

PROS & CONS

What are the best aspects of this product?

A big factor that made me appreciate FreeAgent is its customer service providers. While the interface is already easy to use, there are still times I'm faced with some complications and I turn to FreeAgent's customer support every time. They are very helpful and great in simplifying technicalities. Plus, they take the extra time to hear you out. One time, I shared my insights on how FreeAgent can improve and suit my needs better and next thing I know these were the exact new features on the platform.

What aspects are problematic or could work better?

It took some time to connect with my bank accounts. It's relatively much costlier but that's understandable with the user-friendly features it provides.

What specific problems in your company were solved by this product?

I like that it automatically reminds my clients of their obligations because sometimes I forget that when projects go out of hand. I'm also lousy when it comes to keeping receipts so with FreeAgent, I don't have to worry about that as it keeps everything in one place.

Are you a current user of this product?

Yes

FreeAgent Reviews

User Rating

Rating Distribution

User Sentiments

Do You Use FreeAgent?

Review Summary

Pros

Cons

Nicholas T

Michal S

Blackini S

Verified User in Marketing and Advertising

Jillian F

Sam C

Stuart D

Laura G

Anonymous User

Aglae

PROS & CONS

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