FluentStream Reviews

The service just works. If there is ever a change needed or any question, help is a phone call away. Fluentstream's service is very responsive.

No real downside. There are technologies I've never taken the time to learn -- that is probably the only downside -- what I use works great, but there could be more that would be useful that I'm not using because I haven't taken the time to learn how.

Absolutely worth trying out; our experience has been completely positive.

No need to deal with local landline telco. Lower costs and better service; more lines.

Very helpful staff members, customer service is amazing

Texting platform - could be easier to use and allow for mass texts. Aside from this, the service is wonderful!

Give them a try! Their service is unparalleled. I have use 2-3 other VOIP services and I continually recommend FluentStream.

Easy to use platform, great customer service

We utilize Fluent Stream for our inbound Call Center. Having looked at several options available we found FluentStream could meet our needs at a much lower cost then competitors offering similar features. We have been using FluentStream for over a year now and when ever we have questions, concerns, or need assistance they bring it! Customer Service from them is beyond my exceptions or today's norms. Quick, responsive, caring, effective are all words I would use to describe the service we have received.

We hit a few minor bumps as we first rolled out, nothing that impacted our ability to serve our customer. We all wish everything we used never hit a bump or challenge, although the reality for us was those existed for us at start up. Some of it was us, some was them. What I disliked was that we had bumps, however even in this dislike FluentStream never missed a beat in taking care of us and reacting with the needed level of responsiveness and service we required.

Compare Feature set, cost, and Service and I believe these guys will come out in the top choices if not significantly ahead of the pack

With the addition of FluentStream to our call center I have greater visibility in to what is occurring with our agents, how we are treating our consumers, and real time visibility to performance metrics. Using those metrics we identified some bottle necks in our processes and were able to using skill routing and auto-attendant features with in the FluentStream solution to bring significant improvement.

This service has been seamless. The dashboard is easy to use. When I HAVE had to call the support line over the course of our subscription, they are always super friendly and helpful.

I really cannot think of anything I dislike.

The auto-attendant is a needed feature in my position as an office manager who is away from my desk frequently during the workday. I love the ease of recording greetings and an office directory as well as recording an emergency number for oil well emergencies, which is a necessary requirement in our industry.

We have been with FluentStream for over 6 years and their attention to us as clients has been nothing short of stellar. They deliver on their promise of reliable service and they always respond to us for any service needs in a very timely manner. I wish we would have connected with FluentStream many years ago.

I'm happy to state that we do not have any dislikes to report.

Try them out. I think you'll be pleasantly rewarded And....I've never received better service anywhere.

No problems to report. Any issue we might have in past years has always been resolved in rapid order.

The Customer Service team was very helpful in guiding us through the new transition process and answered all of our many questions. They went above and beyond to make sure we were satisfied and followed up each time.

I did not dislike anything from FluentStream.

None at this time.

Better phone quality, smooth transferring of calls, dialing extensions. We are a small company so the little things really mattered. But FluentStream offered far more than we expected and in the event when our company grows, I am sure our needs will be met if we stay with them.

Stand-Out Customer Service, Technology & Programming Options, PRICE, NO CONTRACT, Ongoing Support, Simplicity, Flexibility in working with a variety of phones, Friendly People with Good Can-Do Attitudes, In almost all cases - fast responses.

The company seems to be growing and developing at a rapid pace - maybe a few little growing pains in terms of work overload and internal systems development - yet with their optimistic problem-solving approach, our Rep didn't make us feel that way.

Purchase phones that work best with your needs and with Fluentstream. Many VOIP phones are workable but if you ask FluentStream in advance of purchasing phones, you will have the best compatibility outcome. Switch as soon as you are prepared and able to do it. We saved a LOT of money, no contract, and we are only obligated to pay for actual performance that keeps us satisfied versus being locked into BAD service on a long-term contract.

Our needs weren't particularly easy. We have two small companies at one location operating separately and answering the phones with 2 different business names (using shared personnel), accustomed to an old phone system, in an industry that doesn't always welcome technology changes! Going to VOIP from Analog was the challenge of trying to make something newer - look more like the older system in order to minimize the technology pushback. We purchased Cisco SPA508G phones (not password protected), all with Attendant Sidecars (maybe not ideal since programming options can be more advanced), but they work well for us, were affordable, and we mostly use the basics anyway. We also have a warehouse speaker paging system. I'm not a phone guy - but decent with technology. We got by with only me doing the change out and with a little help from our contract IT guy to prioritize call quality and make sure our firewall ports were set correctly.

FluentStream and more specifically Kaitlin, not only did an outstanding job of working with us to get where we needed to be - but they also cut our monthly bill by about 2/3 WOW! Are there cons... sure - very minor ones. I'm pretty sure they aren't (yet), a technology giant with unlimited funds - but - every need we had and that mattered - they met with a GREAT attitude and with AMERICAN customer service that was easy to understand. Actually, my view is that their setup options for the $ spent are VERY advanced. We tried several others before deciding - one of the LARGEST Voip companies out there, and one very small 2-3 person company. NO COMPARISON - even from the large company. They had no flexibility and hard-to-communicate with overseas people for support. Those we work with at FluentStream take time to listen and solve issues that are important to us. What is that worth? Every penny that we saved - and every $200. - $300. monthly that I feel we overpaid CenturyLink and 2 other companies over the last 6 years - for below average, often grouchy time-eating, 8-phone-calls-later customer service. If you are like us, you will save thousands per year. For small businesses, and more importantly for large businesses, the savings is significant - for better service. I really can't believe how much we are saving and how adaptable their system has been for us. We would definitely do this again and again and again!

As a call center we desire unlimited calling with call recording, whisper coach, barge in etc. This system provides everything that we were looking for at an excellent price per extension. We are able to purchase DID numbers directly from the web portal and assign function codes for agents to change their caller ID on the fly. The reporting options are pretty robust, even if most are designed for an inbound queue situation (we're primarily outbound).

As inherent with and SAAS downtime can be a bummer. To be fair they have been very quick to respond to any outages and we have had only a few instances where the impact was more than a slow down of the interface.. i.e. VOIP calls not connecting for an hour or two... this is over the course of at least 3 years.

Ask questions, learn what you can before migrating. Although they will help you set up I encourage you to add the users and call flows IVR etc yourself, so that you can figure out the process up front and get all the snafu's out of the way.

Full customization of IVR, queue, call flows, auto rollover, follow me functionality - a robust contact center infrastructure which even includes SMS functionality for DID's purchased through their interface. I have had above and beyond interactions with their engineers for support in configuration of our routers for best connection.

It integrates with Salesforce, auto attendants, call recording for further improvements, and the analytics feature are best things. They offered me best price for this, that suits our needs and budget.

Call forwarding at the off time abandon calls some time.

We were recieving orders and it was hard to manage all calls inhouse. The sales integration made it easy to manage and streamlined our flow.

The chat option on the FS Mgr site! They are very quick to respond!

Don't dislike anything at all; maybe cost.

The software is very easy to use and understand. If I ever have a question about their website they are there to happily answer all of my questions.

There's intermitant webphone problems that I'm kept up to date on to know their progress. Thankfully it isn't too serious.