eThink LMS Reviews

I love how customizable it is! It is so easy to add content and make it beautiful. The ease of use in creating new content or updating content has improved my satisfaction with the product.

We have a unique org structure that is sometimes hard to navigate and work with. Allowing a bit more mobility in organization structures would allow us even more capabilities when creating and distributing content.

eThink has been able to do almost everything we need and when they couldn't they were able to help us find the next best solution. The ability to add and update content in real time is so helpful. In addition, we love being able to add different forms of content and learning while providing a wide variety of program options. The versatility of eThink allows us to help all of our members learn.

eThink helps us connect with our members and engage them in a virtual world! With the ongoing pandemic and the implementation of new educational materials, eThink has allowed us to be very intentional in what we share with our members and how we share it. eThink allows us to share information quickly and accurately. eThink has also helps us more easily update information in real time when things do need to be updated.

All of the people we have worked with care about us. They are genuinely interested in helping us provide the best possible experience for our Moodlers.

It was a little daunting at first to lose control of the Site administration side of things, but we can still do everything we need to do and they are very quick to take care of things that only they can do.

They are as responsive and helpful as they say they are!

eThink provides secure hosting and incredible, cheerful customer service. We love being able to upgrade on our schedule and to have any reasonable plug-in installed quickly and at no cost. We have experienced almost no down-time in two years.

eThink's support services for Moodle LMS administrators are excellent. They respond very quickly and are swift in providing solutions for issues you may come across. They are also fabulous in offering advice and guidance on plugins and the best way to meet your needs based on what you are trying to achieve.

Losing Moodle Partner status due to their merger is unfortunate and throttling of file size uploads to under 100MB removes the simplicty of submission of student work and staff resources.

1. eThink provide different levels of support to Moodle Admins, from the basic support for those who are frequent users of Moodle, to advanced support for those who need advanced support if the organisation is not as used to using it.

2. Many admin settings are locked out from organisational admins unless you sign a disclosure.

3. File upload sizes are throttled and you have to pay more to allow for files larger than 100MB to be uploaded by staff and students. This forces you to use cloud storage options which may not be viable and adds to work required to submit work or add content.

We have been working on increasing student experience and navigation through useful plugins and CSS modifications, and eThink provided some valuable improvements and support to make this a reality. We are also exploring SIS integration and eThink have been great with aiding us in this project, too.

I have had wonderful experiences working with eThink since I started my role nearly 2 years ago. I have worked with a few different support representatives in different capacities. I am not sure how my tickets are assigned, but it seems like my first point of contact is with Jordan DeGroot. Jordan is a pleasure to work with and offers tremendous customer service and advocacy.

I have also participated in some of the professional development opportunities offered by eThink/OpenLMS. I am currently participating in the H5P Creator Course facilitated by Amy and Michael. I have seen at least two or three educational webinars from Amy Tessitore outside of the professional development course and she is also a pleasure to work with. I have worked in customer service in some form for the past 10 years and I am always impressed by the responsiveness of the eThink team.

I have nothing but great things to say about my experiences with eThink.

I'd like to give a specific shoutout to those I have worked closest with. Thank you for all of the help: Jordan DeGroot, Amy Tessitore, Chris Pratt, & Daniel Hefley.

I filled out a review probably a little over a year ago. The only dislike that I had thought of (it was a stretch to find something) was that I thought more things could be better resolved via phone call as opposed to email.

Since my last review, I have hopped into a phone call a couple of different times with Jordan and have been able to tackle some more in-depth issues.

The phone calls don't need to happen often because Jordan, more often than not, impressively resolves my tickets with his first response.

eThink helps us with many problems. I am a Moodle Admin, Instructional Designer, & IT Services Supervisor for my institution.

In terms of Moodle, I am our front-line/first contact for technical troubleshooting and ID support. eThink offers front-end support for the more difficult problems over my head. They also offer design and back-end support for our entire site. They assist us throughout the Moodle upgrades each year.

They assist us with integrating other third-party plugins that are uniquely a part of our Moodle environment. The support from eThink is seemingly limitless. There are too many benefits to mention. It is a wonderful and reliable service.

Their collaborative approach to every situation allows me to feel like I have a partner in solving problems and exploring innovative opportunities. Without eThink's partnership during the COVID pandemic, we wouldn't have been able to provide the resources and support our campus needed to not only sustain but also succeed in a fully online environment. From seamlessly adding plugins and third-party integrations, answering questions about platform challenges, and offering advice about what could make our customized platform stronger, the team approaches every request with a 'can do' attitude.

I feel fortunate to have the eThink team as our partner.

Not only has eThink's service proved invaluable for our campus, but their staff continues to go above and beyond every day. With our success in mind, the team at eThink works tirelessly to help us reach our goal of providing creative solutions and innovative opportunities across campus using the Moodle platform.

eThink's team adds expertise to our small in-house staff. With their knowledge base and passion to make a difference, together we have developed low or no-cost efficient solutions to non-academic challenges and provided creative opportunities for our teaching and learning staff as well.

Fast, friendly, knowledgeable response to ticket submission. No request too small or too large. They take very good care of us.

I honestly can think of no aspect of eThink's service I would want to change.

We had a significant academic technology staff reduction. eThink allowed us to maintain our level of customer support with fewer staff. They consistently make me look way better than I deserve.

I send multiple tickets each week for a wide variety of issues. Having eThink means I don't have to be an expert in every aspect of Moodle. I can focus on other jobs and if I can't solve a problem, I send it to eThink. They almost always respond with a solution within the hour.

When I submit a typical help ticket, it's answered extremely promptly - often within 20 minutes! And, usually, my question is answered with their initial response. The eThink technical support folks are a wonderful group to work with. They know Moodle inside and out.

Nothing. The eThink team is absolutely great in my opinion. I really appreciate their responsive, knowledgeable, and friendly support. I often cite them as the standard by which I judge the effectiveness and responsiveness of support from other technology companies!

Hosting with eThink is WELL worth the investment. If you think of it in terms of personnel savings, you'll find that you get access to an entire team of experts for the cost of the license.

Before eThink, we were self-hosted. As the main support person, my time was filled searching for answers to users' questions. Now, with eThink, it feels like I have an entire team behind me! If I'm working with a faculty member and I need a question answered in order to support them, I often receive that answer from eThink while the faculty member is still in my office! It's like having an entire resource team at the ready!

They are an extremely timely and through support vendor. Their techs are extremely knowledgeable and helpful when troubleshooting issues. They always put the needs of their customers first and it is very obvious in their support energy.

No compliments what-so-ever with this vendor.

I would highly recommend eThink LMS!

No problems at this time are in progress with this vendor.

The performance after migrating to eThink has been very stable, even during the times of highest use. The response times to support tickets is stellar, with professional and knowledgeable staff. In addition, eThink support looks ahead to complete updates and perform maintenance to prevent down time, yet are still very quick to respond if there is any down time.

This really is not a "dislike", but rather a situation that users must become accustomed to. All administrative site level changes must be completed by eThink via support tickets. This can be challenging while setting up plugins or LTI integrations, however it has been pivotal in assuring the stability and security of the LMS.

This University was about ready to give up trying to use any LMS, until they migrated hosting and support to eThink. There were some changes (one described previously), however everyone agreed to the fantastic performance, stability, and support improvements after the migration. That has convinced even the most resistive faculty to use this LMS. The Fall term after the migration was the first time that this University did not experience any down time of their LMS during the first few weeks.

We are the in the process of migrating to Ethink. So far what I like best is how clearly everything is documented along the way. It's clear that the staff at Ethink have done this many times and they are clear on what parts they know and if they don't know something, they state that clearly and then research it to provide a good answer.

For us the price was a bit of a shock initially, but I believe the price is fair for the value that Ethink provides.

Our initial problem was limited storage space with Moodle Cloud. Ethink solves that problem and also many others like giving us a multi tenant feature, the ability to centrally make changes to our content and more.