Elastic Email Reviews

User Rating

4.1/5 (Based on 220 Ratings)

Rating Distribution

Excellent
75.5%
Very Good
0.9%
Average
1.4%
Poor
2.7%
Terrible
19.5%

User Sentiments

Affordable Pricing, Excellent Customer Support, High Email Deliverability, User Friendly Interface

Account Suspension Issues, Complicated Setup Process, Occasional Email Delays, Occasional Technical Glitches

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Review Summary

Overall, users find Elastic Email to be a reliable and user-friendly email marketing platform. They appreciate its ease of use, comprehensive features, and excellent customer support. However, some users have reported occasional deliverability issues and a lack of advanced features like A/B testing and marketing automation. Additionally, while Elastic Email offers a generous free plan, its paid plans can be somewhat expensive compared to competitors.

Pros

Affordable: Priced competitively, making it accessible to businesses of all sizes.
Userfriendly interface: Easy to navigate and manage email campaigns, even for beginners.

Cons

Limited features: Lacks some advanced features found in higherpriced competitors, such as advanced analytics and personalization.
Limited integrations: Not as many thirdparty integrations as some competitors, which might limit its use in complex marketing setups.

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Reviews

Attila

January 1, 2026 Source: Trustpilot.com

elastic vip user :)

I can say only positive things about them. Their support is slow sometimes, most of the time I got positive and helpful answer ca. in 10-16 hours, but rarely it happens to have answer in 24 hours. At the same time we always solve the problem with 100% success. So I really wanna give them A+++++ from my side :)

Holly Edwards

November 20, 2025 Source: Trustpilot.com

Customer service on transactional email api setup

My experience with Elastic Email’s transactional customer service has been excellent. Their support team is extremely prompt and hands-on. In fact, Bradley — the representative who helped me — went above and beyond by logging into my dashboard to directly troubleshoot and fix the issue. His responsiveness, professionalism, and willingness to take immediate action made the entire process smooth and stress-free. Really impressive customer service.

Paul Das

October 29, 2025 Source: Trustpilot.com

We had an SSL issue that they resolved…

We had an SSL issue that they resolved in seconds, and we are not even on the top-tier support package.

We have only had great experiences with their support team. Thank Elastic Email

CHARLIE SCOTT

June 12, 2025 Source: Trustpilot.com

All I can say is "WOW"

You need to avoid this company at all costs - you should be sure to read the 1 Star reviews to understand what is actually going on here.

Hd

May 21, 2025 Source: Trustpilot.com

Great support team 💪

Date of experience: May 21, 2025

John Amatruda

May 20, 2025 Source: Trustpilot.com

Marco and the team at Elastic mail…

Marco and the team at Elastic mail always reply to issues quickly. It is an amazing level of service.

Tristan Arkesteijn

May 20, 2025 Source: Trustpilot.com

Good support team

Date of experience: May 20, 2025

Stephan

March 25, 2025 Source: Trustpilot.com

I have been struggling with stmp for my…

I have been struggling with stmp for my sites for the past 2 years, and elastic email fixed everything in a day!!! They just saved me one hundread hours this year alone. Well worth the 25$

Daniel de Acha

February 21, 2025 Source: Trustpilot.com

OK Marco solved all in a minute

Date of experience: February 21, 2025

Ralph Hindo

February 9, 2025 Source: Trustpilot.com

Great support

Great support, reached out quickly