Home/Hospital Management Software/Giva eHelpDesk
Updated on: July 30, 2021
What is Giva eHelpDesk ?
Giva eHelpDesk - Hospital Management Software
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70% The SW Score ranks the products within a particular category on a variety of parameters, to provide a definite ranking system. Read More

Giva eHelpDesk

Highly featured and customizable cloud-based HMS
(35 Ratings) Write Review

eHelpDesk HMS includes multiple useful features, like help desk, IT service, customer service, dashboard,ITSM, issue tracking features etc. All these features are instrumental in adding value to your medical set up, regardless of the size. The software has sections for different professionals in the hospital or clinic and ensures everything goes smooth. No need to go through multiple paper-based files as the tool digitally stores all the necessary data in an organized manner. It helps augmenting medical and administrative data security.

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Giva eHelpDesk Features Show All Features

Giva eHelpDesk Technical details

Support Business Hours Online Customer Type Large Enterprises Medium Business Small Business
API NA Location / Phone Number Sunnyvale, CA / +1.408.260.9000
Deployment SaaS/Web/Cloud Category Hospital Management Software

Giva eHelpDesk Pricing

Pricing ModelFree Trial , Subscription
Team
$29 /User/Month

Billed Annually.

Team Plan features are

  • Up to 10 agents
  • Up to 500 end users or customers
  • 2 GB of storage
  • 1 service desk
  • 1 email inbox for converting emails into tickets

All the Plan Includes these features

  • Modules: Ticketing, Knowledgebase, Reporting, Self-Service Portal, Customer Satisfaction Surveys / Success Center, Asset Management and Change Management
  • iOS and Android mobile HTML applications
  • HIPPA compliance and Giva will sign your BAA
  • Custom Reports: The ability to create, save, and share reports
  • Homepage dashboards
  • Integration and workflow rules
  • Custom Ticket forms
  • Active Directory integration
  • REST API for integration with any external database
  • Redirect Service End point API for building integrations with 3rd-party apps such as telephony to trigger a ticket in Giva
  • External Support Form API for embedding a form on a website to create tickets
  • Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase
  • Custom domain with your company name
  • Time Tracking
  • Include your company logo for branding
  • Daily incremental backup with full end-of-week backup and virus protection
  • Download your data backup anytime
  • 24/7 USA-based technical support
  • New product releases every 3 weeks using Agile software development

Business
$39 /User/Month

Billed Annually.

Business Plan features are

  • Up to 18 agents
  • Up to 1500 end users or customers
  • 5 GB of storage
  • 3 service desks
  • 3 email inboxes for converting emails into tickets
  • Includes All Plan features
Professional
$69 /User/Month

Billed Annually.

Professional Plan features are

  • No maximum number of agents
  • Unlimited end users or customers
  • 10 GB of storage
  • Unlimited service desks
  • Unlimited email inboxes for converting emails into tickets
  • Includes All Plan Features

PLUS

  • Concurrent and Floating License Tokens available to reduce cost for less active agents, Level 2 and senior personnel
  • LDAP Synchronization Tool - no coding required (additional setup charge)
  • Customer Success Manager

Contact the vendor to get the latest pricing details.

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Disclaimer: The pricing details were last updated on 05/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Giva eHelpDesk pricing.

Giva eHelpDesk FAQs

Giva eHelpDesk is Hospital Management Software. Giva eHelpDesk offers the following functionalities:

  • Patient Records Management
  • Policy Management

Learn more about Giva eHelpDesk features.

No, Giva eHelpDesk does not provide API.

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Giva eHelpDesk Screenshots

eHelpDesk screenshot
HIPAA-Compliant Cloud Help Desk Software Screenshot
eHelpDesk screenshot
eHelpDesk screenshot
HIPAA-Compliant Cloud Help Desk Software Screenshot

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