Giva eHelpDesk Pricing, Reviews and Features (June 2023)

Giva eHelpDesk Features Show All Features

Hospital Management Features

Policy ManagementHelps to design, maintain, update and report on compliance rules, regulations and policy status electronically so that it is easily accessible
Patient Records ManagementManages and records all necessary and vital data about a patient.
Physician ManagementManages records and vital details about physicians/medical doctors and also helps in telehealthcare solutions
Out-Patient ManagementHelps to keep track and record of those patients who attend for treatment but does not stay overnight in the hospital
Inventory ManagementInventory management refers to the process of ordering, storing, using, and selling a company's inventory. This includes the management of raw materials, components, and finished products, as well as warehousing and processing of such items. For companies with complex supply chains and manufacturing processes, balancing the risks of inventory gluts and shortages is especially difficult. To achieve these balances, firms have developed several methods for inventory management, including just-in-time (JIT) and materials requirement planning (MRP). nventory represents a current asset since a company typically intends to sell its finished goods within a short amount of time, typically a year. Inventory has to be physically counted or measured before it can be put on a balance sheet.
In-Patient ManagementHelps to record the medical journey of all patients undergoing treatment and admitted to the hospital
Claims ManagementHelps to organize and keeping track of insurance claims and as such claims made by patients.
Bed ManagementHelps staying informed regarding the bed availability at a specific hospital or a nursing home
Appointment ManagementAppointment management makes it easy for organizations to reach out to their customers by enabling them to book meeting with their team at the click of a button. Appointment scheduling allows customers to schedule appointments by booking a time by viewing your published calendar.
Revenue ManagementProfessional management of your revenue to ensure growth of your business
Billing and InvoicingBilling and invoicing feature allows you to bill project services directly to customers, employees and external service providers. Invoices can be created based on milestones, partial payments and final payments as well as at cost (time and material). Timesheets required in many industry sectors are generated by the system.

Giva eHelpDesk Technical details

Support

Business Hours Online

Customer Type

Large Enterprises Medium Business Small Business

API

Location / Phone Number

Sunnyvale, CA / +1.408.260.9000

Deployment

SaaS/Web/Cloud

Official Website

https://www.givainc.com/hipaa-compliant/cloud-help-desk-software-hospital-healthcare-electronic-health-record.htm

Category

Hospital Management Software

Giva eHelpDesk Pricing

Pricing ModelFree Trial , Subscription

Team

$29 /User/Month

Billed Annually.

Team Plan features are

Up to 10 agents
Up to 500 end users or customers
2 GB of storage
1 service desk
1 email inbox for converting emails into tickets

All the Plan Includes these features

Modules: Ticketing, Knowledgebase, Reporting, Self-Service Portal, Customer Satisfaction Surveys / Success Center, Asset Management and Change Management
iOS and Android mobile HTML applications
HIPPA compliance and Giva will sign your BAA
Custom Reports: The ability to create, save, and share reports
Homepage dashboards
Integration and workflow rules
Custom Ticket forms
Active Directory integration
REST API for integration with any external database
Redirect Service End point API for building integrations with 3rd-party apps such as telephony to trigger a ticket in Giva
External Support Form API for embedding a form on a website to create tickets
Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase
Custom domain with your company name
Time Tracking
Include your company logo for branding
Daily incremental backup with full end-of-week backup and virus protection
Download your data backup anytime
24/7 USA-based technical support
New product releases every 3 weeks using Agile software development

Business

$39 /User/Month

Billed Annually.

Business Plan features are

Up to 18 agents
Up to 1500 end users or customers
5 GB of storage
3 service desks
3 email inboxes for converting emails into tickets
Includes All Plan features

Professional

$69 /User/Month

Billed Annually.

Professional Plan features are

No maximum number of agents
Unlimited end users or customers
10 GB of storage
Unlimited service desks
Unlimited email inboxes for converting emails into tickets
Includes All Plan Features

PLUS

Concurrent and Floating License Tokens available to reduce cost for less active agents, Level 2 and senior personnel
LDAP Synchronization Tool - no coding required (additional setup charge)
Customer Success Manager

Contact the vendor to get the latest pricing details.

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Disclaimer: The pricing details were last updated on 05/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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