Giva eHelpDesk Pricing, Reviews and Features (April 2024)

About Giva eHelpDesk

eHelpDesk HMS includes multiple useful features, like help desk, IT service, customer service, dashboard,ITSM, issue tracking features etc. All these features are instrumental in adding value to your medical set up, regardless of the size. The software has sections for different professionals in the hospital or clinic and ensures everything goes smooth. No need to go through multiple paper-based files as the tool digitally stores all the necessary data in an organized manner. It helps augmenting medical and administrative data security.

Screenshots & Videos

HIPAA-Compliant Cloud Help Desk Software Screenshot

Pricing

Free Trial Available
Starts at $29.00.
View Detailed Pricing

SW Score Breakdown The SW Score breakdown shows individual score for product features.Read more

Features The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

68%
Reviews

60%
Momentum

60%
Popularity

65%

Platforms Supported

Browser Based (Cloud)

Organization Types Supported

All (Small, Medium, Large)

API Support

NA

Modes of Support

Business Hours, Online

Giva eHelpDesk Features

Show Feature Explanation

Show Missing Features

Hospital Management Features

Features: The Feature Score % is calculated using the weighted average method, where core features hold more weight in the final calculation. Read more

68%

Policy Management

Helps to design, maintain, update and report on compliance rules, regulations and policy status electronically so that it is easily accessible

Patient Records Management

Manages and records all necessary and vital data about a patient.

Physician Management

Manages records and vital details about physicians/medical doctors and also helps in telehealthcare solutions

Out-Patient Management

Helps to keep track and record of those patients who attend for treatment but does not stay overnight in the hospital

Inventory Management

Helps in recording inventory to optimize and fulfill the requirement.

In-Patient Management

Helps to record the medical journey of all patients undergoing treatment and admitted to the hospital

Claims Management

Helps to organize and keeping track of insurance claims and as such claims made by patients.

Bed Management

Helps staying informed regarding the bed availability at a specific hospital or a nursing home

Appointment Management

Helps to manage patient-doctor appointments in an orderly manner

Revenue Management

Professional management of your revenue to ensure growth of your business

Billing and Invoicing

This feature helps in issuing and handling the invoice and bills.

Giva eHelpDesk Pricing

Free Trial

Available

Pricing Options

Premium Plans ( Subscription )

Pricing Plans

Team $29.00 $29.00 per user / month

Billed Annually.

Team Plan features are

Up to 10 agents
Up to 500 end users or customers
2 GB of storage
1 service desk
1 email inbox for converting emails into tickets

All the Plan Includes these features

Modules: Ticketing, Knowledgebase, Reporting, Self-Service Portal, Customer Satisfaction Surveys / Success Center, Asset Management and Change Management
iOS and Android mobile HTML applications
HIPPA compliance and Giva will sign your BAA
Custom Reports: The ability to create, save, and share reports
Homepage dashboards
Integration and workflow rules
Custom Ticket forms
Active Directory integration
REST API for integration with any external database
Redirect Service End point API for building integrations with 3rd-party apps such as telephony to trigger a ticket in Giva
External Support Form API for embedding a form on a website to create tickets
Self-Service Knowledgebase Form with no login required: Embed a form on a website to search the knowledgebase
Custom domain with your company name
Time Tracking
Include your company logo for branding
Daily incremental backup with full end-of-week backup and virus protection
Download your data backup anytime
24/7 USA-based technical support
New product releases every 3 weeks using Agile software development

Business $39.00 $39.00 per user / month

Billed Annually.

Business Plan features are

Up to 18 agents
Up to 1500 end users or customers
5 GB of storage
3 service desks
3 email inboxes for converting emails into tickets
Includes All Plan features

Professional $69.00 $69.00 per user / month

Billed Annually.

Professional Plan features are

No maximum number of agents
Unlimited end users or customers
10 GB of storage
Unlimited service desks
Unlimited email inboxes for converting emails into tickets
Includes All Plan Features

PLUS

Concurrent and Floating License Tokens available to reduce cost for less active agents, Level 2 and senior personnel
LDAP Synchronization Tool - no coding required (additional setup charge)
Customer Success Manager

Contact the vendor to get the latest pricing details.

Screenshots of Vendor Pricing Page

Disclaimer: The pricing details were last updated on 05/06/2018 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Learn more about Giva eHelpDesk Pricing.