Egencia Reviews

User Rating

3.5/5 (Based on 540 Ratings)

Rating Distribution

Excellent
52.2%
Very Good
10.6%
Average
2%
Poor
2%
Terrible
33.1%

User Sentiments

Ease of Use, Comprehensive Travel Booking Options, Helpful Customer Support, Efficient Travel Management

Limited Hotel/Flight Options, Inaccurate Information, Slow Customer Service Response, Inadequate Mobile App Experience

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Review Summary

Users applaud Egencia's user-friendly interface, robust travel management features, and outstanding customer support. They appreciate the ease of booking flights, hotels, and rental cars, as well as the ability to track travel expenses and manage itineraries. Additionally, users find Egencia's reporting and analytics capabilities valuable for optimizing travel programs and controlling costs. However, some users mention occasional technical glitches and a need for more customization options. Overall, Egencia is highly regarded for its user-centric design, comprehensive functionality, and exceptional customer service, making it a preferred choice for businesses seeking an efficient and reliable travel management solution.

Pros

Comprehensive travel management solution: Egencia offers a wide range of features for business travelers, including booking, expense management, and reporting.
Userfriendly interface: Egencia's platform is intuitive and easy to use, making it simple for employees to book travel and manage their expenses.
Strong customer support: Egencia is known for its excellent customer support, with a team of dedicated professionals available to assist users with any issues they may encounter.

Cons

Limited selection of airlines and hotels: Egencia's platform does not include all airlines and hotels, which may limit users' options when booking travel.
High fees: Egencia charges a variety of fees, including booking fees, change fees, and cancellation fees, which can add up quickly.
Occasional technical issues: Some users have reported experiencing technical issues with Egencia's platform, such as difficulty booking flights or accessing their account.

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Reviews

Michaela

January 16, 2026 Source: Trustpilot.com

Easy to use and very good Hotline…

Easy to use and very good Hotline support in case of problem

Nicolas

January 12, 2026 Source: Trustpilot.com

It's easy to navigate

It's easy to navigate and get the information about trips, in policy options and alternatives. Also during booking the page propose to add elements (car, hotel, ...) which make booking very fluid

Maria La del Barrio

January 12, 2026 Source: Trustpilot.com

Great easy booking

Great easy booking! Also amazing when your work schedule changes, the rebooking is made fairly easy!

Marie

January 8, 2026 Source: Trustpilot.com

The best travel agency

The best travel agency! always supportive and easy to book.

Ari Nieminen

January 8, 2026 Source: Trustpilot.com

Easy and fast way to book flights and…

Easy and fast way to book flights and hotels.

Ms H E Fisher

December 23, 2025 Source: Trustpilot.com

Fabulous service with a smile

Fabulous service with a smile; Super quick to use with fast results, plus having booked through Egencia the hotel gave me an upgrade without me even asking! Exceptional! Can't wait to use again next time!

Nigel

December 19, 2025 Source: Trustpilot.com

This was my first time using this…

This was my first time using this service and I didn't have any problems which is very encouraging for my future travel requirements

MARILÓ GORDILLO

December 19, 2025 Source: Trustpilot.com

The easiest way to book

It is always a pleasure to work with Egencia: quick, easy, safe and guarantee of quality.

Drew Kirkland

December 15, 2025 Source: Trustpilot.com

Easy to use

Easy to use , I have used this service hundreds of times and it has always booked what i asked for. A very easy way to travel

Kathy