Copper CRM (Formerly ProsperWorks) Reviews

What do you like best about Copper?Copper is awesome for our team. The Google Workspace integration is super smooth since we basically live in Gmail, so having the CRM right there in the sidebar saves us a ton of time. What do you dislike about Copper? Recommendations to others considering Copper?The third-party app connections are great too. We use Slack and Mailchimp daily, and everything links up without any hassle. We were doing WhatsApp manually before, but once we saw they added the timelines.ai WhatsApp integration, we knew we will use it,total game-changer for keeping our client chats logged right in the CRM. What problems is Copper solving and how is that benefiting you?

What do you like best about Copper?We use Copper as our main CRM to manage full lead pipelines and maintain long-term client relationships across our marketing agency. It perfectly unifies prospect nurturing, daily client management and cross-team workflow coordination. Its greatest strength is the flawless native integration with Google Workspace, especially built-in Gmail functionality. Our team can edit contact info, update deal progress and set follow-up tasks directly within emails, which removes tedious extra operations and greatly raises daily usage willingness. The visual drag-and-drop pipeline layout is clean and easy to master, and the automatic activity log records all emails, calls and work notes in real time. This ensures smooth information handover between marketing and sales teams with no missing communication details.What do you dislike about Copper?Copper’s native reporting and analytical features are quite limited for marketing teams. It only supports basic pipeline data viewing, and lacks practical lead source tracking and campaign ROI measurement tools. We have to manually export data to Google Sheets to finish in-depth performance analysis. It also does not support customized marketing KPI dashboards and scheduled automated report sending, creating extra repetitive office work. In addition, its built-in automation logic is relatively basic, which cannot fully satisfy our complex multi-stage customer follow-up and nurturing workflows.What problems is Copper solving and how is that benefiting you?It successfully fixes the long-standing issue of fragmented customer data and disconnected team workflows. All client resources and business progress are centrally stored inside the Google tools we already use every day. It standardizes lead follow-up processes, reduces missed business opportunities, delivers clear overall pipeline visibility, and effectively improves internal collaboration efficiency and our overall client service standard.

What do you like best about Copper?Copper CRM is fast loading, easy to search and load my clients on the fly. As a web/advertising agency, we were able to customize Company fields to streamline our workflow. The visibility is amazing with Workspace integration where we can see all of our email conversations. From the sales side, I love the pipeline flow - especially the automations that add reminders to my calendar and tasks from a single view to follow up on deals. The email automation has reduced the amount of time doing check ins with referral partners, past clients, and potential clients. My deals are closing faster, our team is operating more efficiently, and our visibility has increased. Love it!What do you dislike about Copper?I wish the fields were live and had a Copy/Save icon next to each. When moving quickly to copy data from a field, I worry we will wipe the data out. I don't like not having an undo or restore functionality if there is a mistake.What problems is Copper solving and how is that benefiting you?Streamlined business development, increased visibility, and automated email follow ups.

What do you like best about Copper?I like Copper because it’s simple, integrates deeply with Gmail, automates data entry, and helps me focus more on building relationships rather than managing tools.What do you dislike about Copper?Automations could be better. Limited intergrations.What problems is Copper solving and how is that benefiting you?Call logging, leads managemen.

What do you like best about Copper?Copper's tight integration with my Google Workspace is the biggest strength. It easily integrates with the Google Calendar and Google Drive, which makes my contact management easier. Managing the pipeline and deals are bit clean and easier. It highly reduces the manual effort.What do you dislike about Copper?Certain advanced reporting and customisation features are bit limited, compared to other larger enterprise CRMs. With the available features, pricing is also a bit higher on the scale.What problems is Copper solving and how is that benefiting you?It solves the problem of fragmenting sales data spread across in different deals, and automates the manual efforts done, which is very neat and clean. Their integration with the google addons are very beneficial. Overall the CRM is very clean and neat and engaging.