Copper CRM (Formerly ProsperWorks) Reviews

User Rating

3.1/5 (Based on 99 Ratings)

Rating Distribution

Excellent
41.4%
Very Good
11.1%
Average
5.1%
Poor
3%
Terrible
39.4%

User Sentiments

Seamless G-Suite Integration, User-Friendly Interface, Effective Lead and Opportunity Management, Customizable Fields and Pipelines

Limited Reporting Functionality, Occasional Software Glitches, Limited Third-Party Integrations, Inaccurate Email Open Tracking

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Review Summary

Users generally have a positive experience with the product. Reviewers appreciate its user-friendly interface, ease of use, and customizable features. The software is praised for its ability to streamline sales processes, manage customer relationships, and track interactions. Users find it effective in improving productivity and collaboration within their teams. While some reviewers mention occasional technical glitches, the overall sentiment is that the product is a valuable tool for sales professionals and small businesses.

Pros

Easytouse interface enables simple tracking of sales pipeline and customer interactions.
Mobile app allows access to customer data and updates on the go, facilitating efficient remote work.
Automation features streamline tasks like scheduling appointments, sending followup emails, and generating reports, saving valuable time.

Cons

Limited customization options may restrict tailoring the platform to specific business needs and workflows.
Occasional lags and glitches in the system can disrupt productivity and hinder smooth operation.
Limited reporting functionality might not meet the advanced analytics needs of some businesses, requiring integration with thirdparty tools.

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Reviews

Eelko van Diedenhoven

January 16, 2026 Source: Trustpilot.com

Still pleasantly surprised by the time savings

We’ve been using Copper as our CRM within Google Cloud for several years now and are extremely satisfied. It’s been a real asset to our marketing and sales team.

The onboarding was smooth and intuitive, and even after years of use we’re still pleasantly surprised by the time savings it delivers. Having instant insight into all communication with our contacts makes collaboration easier and more efficient every single day.

Highly recommended for teams working in Google Workspace.

Chris Y

January 15, 2026 Source: Trustpilot.com

Really easy to use CRM

Really easy to use CRM that interfaces well with Google products and other 3rd party apps.

Leah Boniface

January 5, 2026 Source: Trustpilot.com

Vikki for Employee of the Year!

We had an absolutely amazing onboarding experience with Vikki Shimoda. From day one, she truly felt like part of our team. Incredibly personable and flexible, she took the time to understand our specific needs and helped us find creative, customizable solutions that set the right foundation from the start. That work has already made a huge difference in adoption and utilization.

I can’t recommend the dedicated onboarding with Vikki enough. You might think you can get the platform set up on your own, but trust me, there’s so much more to learn. The onboarding gave us real confidence in the platform, and we’re genuinely excited to see it in action.

Kaysha Rogers-Schuler

December 21, 2025 Source: Trustpilot.com

Chris Clark is a wizard

TOM NELSON

November 18, 2025 Source: Trustpilot.com

Chris has been outstanding

Chris has been outstanding. His CRM expertise and ability to simplify complex systems have been invaluable to my business. He’s patient, thorough, and genuinely invested in helping me run my business much more smoothly.

Dental Training Solutions

November 17, 2025 Source: Trustpilot.com

Intuitive, Light Weight CRM

Copper is extremely flexible, good for small businesses, and those who run a google based business!! Very intuitive and low barrier to entry.

Zach Johnson

November 6, 2025 Source: Trustpilot.com

Chris was great

Chris was great. Had some good practice optimization tips as well as some strategic pathways for us to consider moving forward.

Eddy Rosales

October 30, 2025 Source: Trustpilot.com

Outstanding Support from Customer Success team

Our rep, Jordan Manning, has constantly gone out of his way to support our team with various questions and tasks at hand. He has taken initiative to schedule follow up calls to address concerns. Thank you!

Clayton

October 29, 2025 Source: Trustpilot.com

Good support

Scott Patterson

October 22, 2025 Source: Trustpilot.com

Copper is intuitive and has just the…

Copper is intuitive and has just the right amount of customization and you can get up to speed quick - really love it for staying on point with prospects and also tracking / driving projects to completion.