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SAP Concur Expense Reviews

User Rating

4.7/5 (Based on 8,364 Ratings)

Rating Distribution

  • Excellent

    80%
  • Very Good

    14.1%
  • Average

    2.6%
  • Poor

    2%
  • Terrible

    1.3%

User Sentiments

Mobile App Functionality, Expense Tracking and Reporting, Ease of Use, Extensive Integrations

Slow Processing Speed, Outdated User Interface, Confusing Travel Booking, Limited Receipt Management Functionality

Do You Use SAP Concur Expense?

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Review Summary

Users praise Concur for its user-friendly interface, robust expense management capabilities, and seamless integration with other business systems. They appreciate the ability to track and manage expenses, create and approve reports, and enforce company policies. Additionally, users find the mobile app convenient for submitting expenses on the go. However, some users express concerns regarding occasional technical glitches, limited customization options, and the need for better customer support. Overall, Concur is a widely recommended expense management solution for businesses seeking an efficient and user-friendly platform.

Pros

  • Enhanced expense management: Streamlined expense tracking and reporting for businesses.
  • Advanced data analytics: Provides valuable insights into spending patterns and cost control.
  • Seamless integration: Integrates with major accounting software, offering a centralized platform.
  • Mobile app: Enables employees to submit expenses on the go, enhancing convenience.

Cons

  • Complex setup: Initial configuration and setup may require significant time and resources.
  • Limited customization: Customization options may be limited, affecting the flexibility of the system.
  • Limited reporting capabilities: Some users may find the reporting capabilities insufficient for their specific needs.
  • Cost: The cost of implementing and maintaining Concur may be high for small businesses.

AI-Generated from the text of User Reviews

Reviews
AD

Aditya D

October 21, 2026 Source: G2.com
AP Concur allows the employees to file claim for reimbursement of their expenses incurred during employment, and it allows emplo...
What do you like best about SAP Concur?.Ease of usage to upload the bills for filing claim for expense reimbursement, and it allows the bills to be accumulated on the portal while the claim can be filed later to avoid losing the bills or finding it hard to file claim later at the end of the monthWhat do you dislike about SAP Concur?nothing in particular while using it for almost a decade, the performance, user interface, ease of usage and accessibility was smooth and easy all through and it used AI to recommend next steps tooWhat problems is SAP Concur solving and how is that benefiting you?S
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NM

Ngadhnjim M

October 20, 2026 Source: G2.com
Centralized and Automated Expense Tracking Made Easy
What do you like best about SAP Concur?It makes expense tracking and reimbursement much easier because everything is centralized, automated, and stored in one place. That gives quick access, efficient usage!What do you dislike about SAP Concur?SAP Concur can be cumbersome to use, with a complex interface and approval workflows that are not always intuitive, which can slow down expense reporting and reduce user adoption.What problems is SAP Concur solving and how is that benefiting you?I like how SAP Concur centralizes receipts, expenses, and approvals in one system. It cuts down on back-and-forth, keeps everything audit-ready, and gives full visibility into company spending. From an AP standpoint, it saves a lot of time and prevents small errors from turning into big problems.
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CW

Christian W

October 20, 2026 Source: G2.com
Hassle-Free Employee Reimbursements with Easy Banking Updates
What do you like best about SAP Concur?I like that we now have a 3rd party reimburse our employees instead of our company worrying about it. The employees are also able to view and update their banking information if needed.What do you dislike about SAP Concur?The only thing I would say that I dislike is the reporting and specifically the inability to customize and edit specific aspects of the reports that we do have.What problems is SAP Concur solving and how is that benefiting you?SAP Concur is keeping the employees’ information organized, sending notifications to employees who have not submitted reports, and keeps track of what employees are spending. This frees up more time for me to do meaningful accounting work.
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K

K

October 20, 2026 Source: G2.com
Effortless Expense Reconciliation with Powerful Reporting
What do you like best about SAP Concur?I like the ease of the approval flow, reporting, and uploading expenses into the ERP. I appreciate the vendor partnerships and how easy data reporting and auditing are. I use audit rules and exceptions to guide employees, processors, and managers toward reimbursement success. The initial setup was easy, and I can grow and change processes with Concur professional help. It works great.What do you dislike about SAP Concur?NadaWhat problems is SAP Concur solving and how is that benefiting you?I use SAP Concur to reconcile out-of-pocket and credit card expenses, and it helps with reporting, the approval flow, and uploading into our ERP.
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WM

Willie M

October 20, 2026 Source: G2.com
User-Friendly Layout with Continuous Improvements in Concur
What do you like best about SAP Concur?The layout of the screen is most useful for users to navigate and work around the system. The constant improvement of the layout is a big plus so I can assure that our company is getting the most up to date’s version of concur.What do you dislike about SAP Concur?The inability to sync data, such as vendors and GL accounts, with our ERP system is the most critical downfall of the system. The connector Wipfli is not the most effective way to automate the synchronization process.What problems is SAP Concur solving and how is that benefiting you?The entire account payable process is almost fully automated with the approval workflows and communication process between the requesters, approves and accounting using the comment field is core benefit to our operational processes.
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JJ

James J

October 20, 2026 Source: G2.com
Concur Streamlines Travel, Booking, and Expenses with Time-Saving Integrations
What do you like best about SAP Concur?Concur connects travel requests, booking and expense reporting in one workflow. Employees submit a travel request, it routes through project-code and department approvals, and the trip is booked through Concur Travel with Amex GBT, so finance sees the full trip cost before anything is ticketed. Integrations are a big-time saver: Lyft Business and Uber for Business receipts forward automatically into Concur, which has cut down on missing-receipt follow-ups. Allocating expenses by department and project number also makes our month-end reconciliation against the corporate Amex much faster.What do you dislike about SAP Concur?Initial setup takes real effort. Allocation configuration and the accounting extract mapping needed several rounds before they matched our ERP. The booking hold window is tight: if every approver doesn’t act within about 22 hours, the reservation can lapse, which is hard for a team spread across US and China time zones. The interface also has a learning curve for non-finance users, so we built our own training materials, including a Chinese-language version.What problems is SAP Concur solving and how is that benefiting you?Before Concur, travel approvals and reimbursements lived in email and spreadsheets. Now each trip has a single approval trail, bookings go through Amex GBT within policy, and expense data arrives already coded by project and department. For a lean finance team supporting multiple entities, that saves hours every month on reconciliation and makes audit support and project cost reporting much easier.
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VM

Verified User in Manufacturing

October 13, 2026 Source: G2.com
Reduces need for manual compliance checks Easy Employee Access, Strong Reporting, and Promising AI Innovation
What do you like best about SAP Concur?Ease of use for employees, simple system for access. Lots of reporting available. Lots of innovation upcoming with the use of artificial intelligence which will be usefulWhat do you dislike about SAP Concur?Reporting complexity. It is not simple to get reporting which falls outside of the standard parameters of concur. Training would be useful to be self sufficientWhat problems is SAP Concur solving and how is that benefiting you?Ensuring employees are paid on time in a compliant way. Ensuring spend is monitored, reviewed and approved in line with company policy.
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BF

Brandon F

October 13, 2026 Source: G2.com
Easy-to-Use Expense Tracking with Helpful AI Assist
What do you like best about SAP Concur?I find it easy to use, especially with the app for adding expenses while I’m on the go. The AI assist is extremely beneficial when I upload my own expenses, and it’s also helpful when I’m acting as an administrator for other people’s expenses. Overall, it makes the whole process easier and takes less time.What do you dislike about SAP Concur?Overall, I find it easy to use, and think that the AI assist is helpful. However, Some parts of the expense submission process could be more streamlined and efficient.What problems is SAP Concur solving and how is that benefiting you?SAP Concur streamlines expense management for us by keeping receipts and claims organised in one place. It cuts down on manual work and makes it easier to submit, track, and stay on top of expenses. The AI assist is especially beneficial.
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VU

Verified User

October 13, 2026 Source: G2.com
Highly Usable Expense Management with Smart OCR, but Limited Payment Options
What do you like best about SAP Concur?I find SAP Concur highly usable. I value the AI OCR-based receipt detail scanning, and the initial setup was straightforward.What do you dislike about SAP Concur?I can only use one payment method in Travel, so I can’t mix physical credit cards with other payment methods.What problems is SAP Concur solving and how is that benefiting you?I use SAP Concur for automated expense approval, an audit trail, and travel booking.
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TR

Telma R

October 13, 2026 Source: G2.com
Concur Makes Budget Tracking and Project Coding Setup Easy
What do you like best about SAP Concur?It’s useful for budget tracking and purchase request expenses are easier now and we can have all project coded setup as required. Very useful, I like Concur.What do you dislike about SAP Concur?Price wise and the amount of add-on charged checking line by line in the expenses we need to get invoices line by line done and itemised before approval.What problems is SAP Concur solving and how is that benefiting you?Life is easier with purchasing done by the requestor and not manual work. Things are practical and easy to use, happy days at the job with all staff happy days.
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SaaSworthy may receive compensation from some vendors featured on this page. This does not influence our editorial evaluation or ratings. [email protected]

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